The system is experiencing issues

Past Incidents

10th October 2023

[COMPLETED] Scheduled Maintenance - MariaDB 10.5 upgrade on multiple SG servers

Start Time (EDT) : Tuesday, 10th October 1:00 PM (Wednesday, 11th October 01:00 AM SGT)

End Time (EDT): Tuesday, 10th October 3:00 PM ((Wednesday, 11th October 03:00 AM SGT)

Affected Services:

sg1-tr1; sg1-tr3; sg1-ts3; sg1-ts4; sg1-ts5; sg1-ts7; sg1-lr1; sg1-lr2; sg1-lr3; sg1-lr4; sg1-lr5

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 2:30PM EDT: This maintenance is in progress. We will provide further updates as we have them.

UPDATE 3:30PM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

This is a test

This is a test and can be ignored.

[RESOLVED] sg1-ts106.a2hosting.com :: Service interruption

sg1-ts106.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 07:25 AM EDT: Our System Operations team was able to resolve the issues with the server and the services are online at this time. 

[Completed] Scheduled Maintenance :: az1-ss1

Start Date (Server time): October 12 Thursday 12:30 AM MST 2023

Eastern Time: October 12 Thursday 03:30 AM EDT 2023

Our System Operations team will be performing the maintenance of the server az1-ss1.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 3:30 AM EDT: This maintenance is in progress. We will provide further updates as we have them.

UPDATE 4:00 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[RESOLVED] Multiple Servers :: IP Range 68.66.216.0/24 Service Interruption

Services on IP Range 68.66.216.0/24 are currently experiencing a service interruption. Users with services hosted on these IPs will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 4:20 AM EDT: Our Engineers are still investigating this issue. Further updates will be provided as it becomes available.

 

UPDATE 4:45 AM EDT: Our Engineers have corrected the issue affecting this IP range. Services are once again available. Thank you for your patience and understanding.

9th October 2023

[CANCELED] az1-ss1 :: Scheduled Maintenance

Start Time:

Server Time: October 9 Monday 01:00 AM MST 2023

Eastern Time: October 9 Monday 04:00 AM EST 2023

Services Affected:

az1-ss1

Our System Operations team will be performing the maintenance of the server az1-ss1.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 4:00 AM EDT: This maintenance has been rescheduled to a later date.

8th October 2023

[COMPLETED] Scheduled Maintenance :: Multiple VZ7 nodes on AZ Datacenter

EDT Time: Oct 8th Sun 04:00 AM 2023

Server Time: Oct 8th Sun 01:00 AM MST 2023

Servers affected

az1-vz7-vm105

az1-vz7-vm106

az1-vz7-vm107

az1-vz7-vm108

az1-vz7-vm109

Description: Our Engineering team will perform scheduled maintenance on the mentioned nodes. VPSs hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 4:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 4:46 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Scheduled Maintenance :: Multiple VZ7 nodes on MI Datacenter

EDT Time: Oct 8th Sunday 02:00 AM EDT 2023

Server Time: Oct 8th Sunday 02:00 AM EDT 2023

Servers affected

mi3-vz7-vm25

mi3-vz7-vm26

mi3-vz7-vm27

mi3-vz7-vm28

mi3-vz7-vu14

Description: Our Engineering team will perform scheduled maintenance on the mentioned nodes. VPSs hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 2:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 3:10 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Multiple AZ servers :: Scheduled Maintenance

EDT Time: Oct 8th Sun 3:00 AM 2023

Server Time: Oct 8th Sun 12:00 AM MST 2023

Time: 3:00 AM - 5:00 AM EDT 

Services Affected:

az1-ls2

az1-ss20

az1-ss21

az1-ss23

az1-ss25

az1-ss29

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 3:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 3:20 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Date: Sun, October 8, 2023

End Date: Sun, October 8, 2023

Time: 1:00 AM - 03:00 AM EDT 

Services Affected:

mi3-sr29

mi3-ss100

mi3-ss5

mi3-ss50

mi3-ss51

mi3-ss54

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 1:34 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

7th October 2023

[RESOLVED] Service Interruption :: mi3-ss108

mi3-ss108.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:12AM EDT: Our System Operations team has addressed the issue and services should be back online. Please reach out to our Support team should you encounter any additional issues.

UPDATE 06:20 AM EDT: The service interruption on mi3-ss108 has recurred, and our engineers are actively working to resolve it. We apologize for the inconvenience and appreciate your patience. Updates to follow.

UPDATE 12:30 AM EDT: Our System Operations team has addressed the issue and services should be back online. Please reach out to our Support team should you encounter any additional issues.

[COMPLETED] Scheduled Maintenance - mi3-vz7-vm19

Time: Oct 7th, Saturday

Start time: 1:00 AM EDT 

Description: Our Engineering team will be performing scheduled maintenance on the node. VPSs hosted on this node may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: 01:20 AM: The maintenance is completed.

6th October 2023

[COMPLETED] Scheduled Maintenance - MariaDB 10.5 upgrade on multiple MI servers

Start Date: Tuesday, 10th October 01:00 AM, EDT

End Date: Tuesday, 10th October 03:00 AM EDT

Services Affected:  

mi3-ls26; mi3-ls8; mi3-ls9; mi3-tr1; mi3-ts1; mi3-ts14; mi3-ts15; mi3-ts2; mi3-ts3; mi3-ts4; mi3-ts5; mi3-lr10; mi3-lr11; mi3-lr12; mi3-lr15; mi3-lr13; mi3-lr6; mi3-lr5; mi3-lr3; mi3-lr9

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Scheduled Maintenance :: Multiple VZ7 nodes on NL Datacenter

EDT Time: Oct 7th Saturday 07:00 PM EST

Server Time: Oct 8th Sunday 01:00 AM CET

Servers affected. 

nl1-vz7-vm7

nl1-vz7-vu11

nl1-vz7-vu5

nl1-vz7-vu8

Description: Our Engineering team will perform scheduled maintenance on the mentioned nodes. VPSs hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 7:00PM EST: The scheduled maintenance has begun for these VZ7 Nodes. Additional updates will be provided as they become available.

UPDATE 7:44PM EST: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

5th October 2023

[COMPLETED] Michigan Data Center :: Network Maintenance

Start Date: Friday, October 6th, 2023 EDT

End Date: Friday, October 6th, 2023 EDT

Time: 12:00 AM - 2:00 AM EDT

Description: Engineering team will be performing scheduled maintenance in the Michigan data center. Users may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 02:00 AM: The maintenance is completed.

[COMPLETED] Scheduled Maintenance - MariaDB 10.5 upgrade on multiple SG servers

Start Time (EDT) : Thursday, 5th October 1:00 PM   (Friday, 6th October 01:00 AM SGT)

End Time (EDT): Thursday, 5th October 4:00 PM  (Friday, 6th October 04:00 AM SGT)

Time: 1:00 PM - 14:00 PM EDT (01:00 AM - 04:00 AM SGT)

sg1-ss3, sg1-ss18, sg1-ss6, sg1-ss7, sg1-ss8, sg1-ss9, sg1-ss2, sg1-ss20, sg1-ls1, sg1-ls3, sg1-ls4, sg1-ls2, sg1-ls8, sg1-ls5, sg1-ls9, sg1-ls7, sg1-ls6, sg1-tr2, sg1-ts6, and sg1-ts2

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:00PM EDT (1:00AM SGT): Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 3:00PM EDT (3:00AM SGT): The maintenance is still ongoing. We will provide further updates as they become available. Thank you for your patience.

UPDATE 3:30PM EDT: The scheduled maintenance has been completed. Please reach out to our Support Team should you encounter any further issues.

4th October 2023

[RESOLVED] Service Interruption :: Domain Registration

Our Domain Registration system is currently experiencing a service interruption. New domain orders may not go through immediately. Our Engineers are working on this. We will provide updates as more details are made available. 

UPDATE: The issue is addressed and the registration system is now working as expected. Please reach out to our Support team should you encounter any additional issues.

[CANCELED] Scheduled Maintenance :: sgssr3

Start Date: Monday, October 9th, 2023 3:30AM ET (Server Time: Tuesday, October 10th, 2023 3:30AM SGT) 

End Date: Monday, October 9th 2023 4:30PM ET (Server Time: Tuesday, October 10th, 2023 4:30AM SGT)

Services Affected:

sgssr3

Our System Operations team will be performing the maintenance of the server sgssr3.supercp.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 3:25 PM EDT: This maintenance has been rescheduled to a later date.

 

 

[COMPLETED] Scheduled Maintenance :: nl1-ss16

Start Time (EST): October 4th, 2023, 8PM ET

End Time (EST): October 4th, 2023, 10PM ET

Start Time (Local Server Time): October 5th, 2023, 2AM CET

End Time (Local Server Time): October 5th, 2023, 4AM CET

 

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 8:00PM ET: The scheduled maintenance has started for this server. We will provide additional updates as they become available.

UPDATE 10:43PM ET: The scheduled maintenance is still ongoing at this time. More updates will be provided as they become available.

UPDATE:11:45PM ET: The scheduled maintenance has been completed. Please reach out to our Support Team should you encounter any further issues.

[RESOLVED] Scheduled Maintenance - MariaDB 10.5 upgrade on multiple SG servers

Start Time (EDT) : Wednesday, 4th October 1:00 PM   (Thursday, 5th October 01:00 AM SGT)

End Time (EDT): Wednesday, 4th October 4:00 PM  (Thursday, 5th October 04:00 AM SGT)

Time: 1:00 PM - 4:00 PM EDT (01:00 AM - 04:00 AM SGT)

sg1-sr4, sg1-sr1, sg1-sr3, sg1-sr5, sg1-sr6, sg1-sr7, sg1-sr2, sg1-sr8, sg1-sr9, sg1-ss1, sg1-ss11, sg1-ss10, sg1-ss12, sg1-ss14, sg1-ss13, sg1-ss15, sg1-ss5, sg1-ss16, sg1-ss19, and sg1-ss17

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:00PM EDT (1:00AM SGT): Our System Operations team will begin this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:15PM EDT (2:15AM SGT): The maintenance is still in progress. 

UPDATE 4:00PM EDT (4:00AM SGT): The scheduled maintenance has been completed at this time. Please contact our support team should you encounter any issues.

[RESOLVED] mi3-vz7-tvm :: Service interruption

Host node mi3-vz7-tvm is currently experiencing a service interruption. VPS's hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:37 AM EDT: Our System Operations team has addressed the issue and services should be back online. Please reach out to our Support team should you encounter any additional issues.

[COMPLETED] Scheduled Maintenance - MariaDB 10.5 upgrade on multiple AZ servers

Start Date: Wednesday, 4th October 03:00 AM EDT

End Date: Wednesday, 4th October 06:00 AM EDT

Server time: 12:00AM - 03:00AM MST

Services Affected: 

az1-ss26; az1-ss29; az1-ss30; az1-ss35; az1-ss39; az1-ss33; az1-ss4; az1-ss34; az1-ss43; az1-ss42; az1-ss45; az1-ss5; az1-ss8; az1-ls11; az1-ls12; az1-ls14; az1-ls16; az1-ls17; az1-ls18; az1-ls19; az1-ls2; az1-ls3; az1-ls20; az1-ls4; az1-ls6; az1-ls5; az1-ls7; az1-tr1; az1-tr2; az1-ts9; az1-lr1; az1-lr4; az1-lr3; az1-lr5

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 3:00 AM EDT (12:00AM MST): The scheduled maintenance has started. Updates will be provided as they become available.

UPDATE 4:15 AM EDT (1:15AM MST): The maintenance has been completed at this time and the servers are back online.

3rd October 2023

[COMPLETED] Scheduled Maintenance - MariaDB 10.5 upgrade on multiple MI servers

Start Date: Tuesday, 3rd October  01:00 AM, EDT

End Date: Tuesday, 3rd October  04:00 AM EDT

Services Affected:  

mi3-sr15; mi3-sr2; mi3-sr19; mi3-sr22; mi3-sr23; mi3-sr26; mi3-sr5; mi3-sr27; mi3-sr29; mi3-sr6; mi3-sr7; mi3-sr25; mi3-ss11; mi3-ss13; mi3-ss12; mi3-ss15; mi3-ss18; mi3-ss20; mi3-ss22; mi3-ss26; mi3-ss25; mi3-ss30; mi3-ss35; mi3-ss21; mi3-ss33; mi3-ss40; mi3-ss41; mi3-ss46; mi3-ss45; mi3-ss48; mi3-ss51; mi3-ss49; mi3-ss50; mi3-ss52; mi3-ss55; mi3-ss6; mi3-ss53; mi3-ss59; mi3-ss62; mi3-ss65; mi3-ss66; mi3-ss8; mi3-ss9; mi3-ss7; mi3-ss56; mi3-ls1; mi3-ls10; mi3-ls12; mi3-ls22; mi3-ls24; mi3-ls23; mi3-ls7; mi3-ls3; mi3-ls6; mi3-ls21

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:00 AM EDT: The scheduled maintenance has started. Updates will be provided as they become available.

UPDATE: The maintenance has been completed at this time and the servers are back online.