No Active Incidents Reported

Incidents

11th August 2022

[COMPLETED] AZ Data Center Scheduled Maintenance

Beginning: August 11 ( Thursday ), 2022 at 3:00 AM EDT  (1:00 AM Server time)

Estimated Ending:  August 11 ( Thursday ), 2022 at 5:00 AM EDT (3:00 AM Server Time)

Description: Our System Operations team will be performing scheduled maintenance on the network in our AZ Data Center. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:25AM EDT: The Maintenance has been started. 

UPDATE 4:40AM EDT: Maintenance has been completed at this time. Services are once again available.

10th August 2022

az1-lr2 :: Scheduled Maintenance

Start Date: August 16th (Tuesday)

Time: 3:00 AM EDT - 07:00 AM EDT (12:00 PM Aug 16th - 4:00AM Aug 16th Server Time)

Services Affected:

az1-lr2.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on az1-lr2.supercp.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

[COMPLETED] AZ Data Center Maintenance Upgrade

Beginning: August 10 ( Wednesday ), 2022 at 3:00 AM EDT  (1:00 AM Server time)

Estimated Ending:   August 10 ( Wednesday ), 2022 at 5:00 AM EDT (3:00 AM Server Time)

Description: Our System Operations team will be performing scheduled maintenance on the network in our AZ Data Center.

Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00AM EDT: Maintenance has begun, updates will be provided when the maintenance is complete.

UPDATE 4:40AM EDT: Maintenance has been completed at this time. Services are once again available.

[RESOLVED]ssdman63 :: Scheduled Maintenance

Start Date: Wednesday, August 10, 2022

End Date: Wednesday, August 10, 2022

Time: 1:00 AM - 5:00 AM EDT

Services Affected:

ssdman63.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman65. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:00AM EDT: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 1:45AM EDT: Maintenance has been completed at this time. Services are once again available.

9th August 2022

[COMPLETED] Multiple :: MariaDB Maintenance
[RESOLVED] Singapore Datacenter :: Emergency Maintenance

Some servers in our Singapore Datacenter are currently experiencing a service interruption. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 9:10PM EDT: Issues on the affected servers have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

8th August 2022

No Active Incidents Reported

7th August 2022

No Active Incidents Reported

6th August 2022

mi3-vz7-vm3 :: Service Interruption

mi3-vz7-vm3 is currently experiencing a service interruption. VPS hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:09 AM EDT: Our System Operations team resolved this matter and all services are back online at this time.

5th August 2022

Singapore Datacenter :: Service Interruption

Servers within our Singapore datacenter are currently experiencing a service interruption. Users hosted within the Singapore datacenter will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:40PM EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 12:15AM EDT: Our Engineers are still working on this issue and monitoring the service. We will update the thread once more information is available in this regard. 

UPDATE 4:00PM EDT: Issues affecting the Singapore datacenter has been resolved. Please do not hesitate to reach out to our support team should you encounter any issues.

[RESOLVED] MI3-TS13 :: Service Interruption

MI3-TS13 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:10 PM EDT: The issues affecting the service have been resolved at this time. Please reach out to our Support team if you are still experiencing issues.

[RESOLVED] MI3-TR100 :: Service Interruption

MI3-TR100 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:10 PM EDT: The issues affecting the service have been resolved at this time. Please reach out to our Support team if you are still experiencing issues.

[RESOLVED] MI3-TS100 :: Service Interruption

MI3-TS100 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:10 PM EDT: The issues affecting the service have been resolved at this time. Please reach out to our Support team if you are still experiencing issues.