The system is experiencing issues

Past Incidents

27th January 2023

No incidents reported

26th January 2023

[COMPLETED] Scheduled Singapore Network Maintenance

Start Date: (Thursday, January 26th, 2023)

End Date: (Thursday, January 26th, 2023)

Time: 12:00 PM - 2:00 PM EST, Local time 1:00 AM - 3:00 AM SG Time.

Services Affected: Singapore Core Network

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 12:47 PM EST this Maintenance is now completed.

25th January 2023

[COMPLETED] Singapore Network Maintenance

Start Date: Wednesday, January 25th, 2023

End Date: Wednesday, January 25th, 2023

Time: 12:00 PM - 2:00 PM EST, Local time 1:00 AM - 3:00 AM SG Time.

Services Affected: Singapore Core Network

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 12:47 PM EST this Maintenance is now completed.

24th January 2023

[RESOLVED] Professional Email :: Service Interruption

At 11:17 AM EST :: Our engineers are working on a service Interruption to our Professional email service affecting Titan Client (Mail Send, log in, Incoming Mail) and Calendar and Contacts. We will provide updates as soon as we have more information.

As of 12:53 PM :: Our engineers were able to resolve this issue and your services are all back to normal.

[RESOLVED] Scheduled Maintenance :: my.a2hosting.com

Start time: Tuesday, January 24th, 2023, 6:00 AM EST

End time: Tuesday, January 24th, 2023, 1:00 PM EST

Services Affected:

my.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance https://my.a2hosting.com. The client portal will be unavailable during the maintenance period. 

UPDATE 5:55 AM EST: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 6:00 AM EST: We have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 08:12 AM EST : We are still in the process of working on this maintenance, we will have more updates for you soon once this progresses further.

UPDATE 09:20 AM EST : We are still in the process of working on this maintenance, we will have more updates for you soon once this progresses further.

UPDATE 11:15 AM EST : We are still working on this and we will update you as soon as possible. We will have more updates soon.

UPDATE 11:52 AM EST : We are still working on this and we will update you as soon as possible. We will have more updates soon.

UPDATE 15:30 PM EST : This has now been completed. We are however experiencing some performance issues with my.a2hosting.com and we will provide more updates soon.

UPDATE 20:40 PM EST: The performance issues should be addressed at this time. Please reach out to our support team should you encounter any further issues.

[RESOLVED] mi3-tr101 :: Service Interruption

mi3-tr101 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:00 AM: Our System Operations team was able to resolve all issues affecting az1-ss34.a2hosting.com. Services are available. We appreciate your patience and understanding.

23rd January 2023

az1-vz7-vm105 :: Scheduled Maintenance

Start Date: Wednesday, January 25, 2023

End Date: Wednesday, January 25, 2023

Time: 1:00 AM - 3:00 AM EST (January 24, 2022 11:00 PM - 1:00 AM MST)

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

[RESOLVED] Michigan :: Datacenter Maintenance

Start Date: Monday, January 23, 2023

End Date: Monday, January 23, 2023

Time: 12:00 AM - 4:00 AM EST

Description: Our System Operations team will be performing scheduled maintenance in our Michigan Datacenter. Users may experience a brief service interruption or latency while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

04:00 AM EST: The maintenance is completed successfully.

[COMPLETED] az1-ts2 Scheduled Maintenance

Start Date: Monday, January 23, 2023

End Date: Monday, January 23, 2023

Time: 12:00 AM EST (10:00 PM local time)- 4:00 AM EST (2:00 AM local time)

Services Affected: az1-ts2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

01:35 AM EST: The maintenance is still in progress. We appreciate your continuous understanding and patience.

04:30 AM EST: The maintenance is still in progress. We will keep this thread as new updates become available.

07:50 AM EST: The maintenance is still running. Thank you for your patience and understanding. We will update this thread as soon as new information becomes available. 

11:50 AM EST: The maintenance is still running. We will continue providing updates.

01:10 PM EST: The maintenance is now completed. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

 

22nd January 2023

Sectigo SSL :: Scheduled Maintenance

Start Date: Saturday, January 28st, 2023

End Date: Saturday, January 28st, 2023

Time: 6:59 PM - 09:00 PM EST

Services Affected: All platforms using free Sectigo SSL certificates.

Description: Our vendor Sectigo anticipates that its certificate issuing platform will be unavailable for up to 2 hours. SSL certificate requests during this time will be delayed.

21st January 2023

Sectigo SSL :: Scheduled Maintenance

Start Date: Saturday, January 21st, 2023

End Date: Sunday, January 21st, 2023

Time: 11:59 PM - 02:00 AM EST

Services Affected: All platforms using free Sectigo SSL certificates.

Description: Our vendor Sectigo anticipates that its certificate issuing platform will be unavailable for up to 2 hours. SSL certificate requests during this time will be delayed.

UPDATE 7:00 PM: The Sectigo maintenance has started. We will provide updates as they become available.

UPDATE 9:00 PM EST: The Sectigo maintenance should now be completed at this time and can be confirmed via: https://sectigo.status.io/