The system is experiencing issues

Past Incidents

17th October 2023

[COMPLETED] Scheduled Maintenance :: sgssr3

Start Date: Wednesday, October 18th, 2023 4:00PM EDT (Server Time: Thursday, October 19th, 2023 4:00AM SGT) 

End Date: Wednesday, October 18th, 2023 5:00PM EDT (Server Time: Thursday, October 19th, 2023 5:00AM SGT)

Services Affected: sgssr3.supercp.com

Our System Operations team will be performing the maintenance of the server sgssr3.supercp.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 4:45PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Date: Tue, October 17, 2023

End Date: Tue, October 17, 2023

Time: 12:00 AM - 04:00 AM EDT 

Services Affected:

mi3-ts105.a2hosting.com

mi3-ts104.a2hosting.com

mi3-tr102.supercp.com

mi3-tr103.supercp.com

mi3-tr101.supercp.com

mi3-ts106.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 12:00 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 12:23 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 1:45 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

16th October 2023

No incidents reported

15th October 2023

[COMPLETED] Multiple AZ servers :: Scheduled Maintenance

Start Date: Sunday, October 15, 2023

End Date: Sunday, October 15, 2023

Time: 3:00 AM - 04:00 AM EDT 

Server time: 1:00 PM - 02:00 AM MST

Services Affected:

az1-ss30

az1-ss31

az1-ss32

az1-ss33

az1-ss34

az1-ss35

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 3:01 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 3:30 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Time (EDT) : Sunday, 15th October 02:00 AM EDT 2023   

Servers affected:

mi3-vz7-vu15

mi3-vz7-vu17

mi3-vz7-vu21

mi3-vzm-vu20

mi3-vzm-vu5

mi3-vzm-vu6

mi3-vzm-vu9

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 1:55 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:47 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

[COMPELTED] Multiple MI servers :: Scheduled Maintenance

Start Time (EDT): Sunday, 15th October 01:00 AM EDT 2023   

Servers affected:

mi3-ss56

mi3-ss58

mi3-ss59

mi3-ss6 

mi3-ss63

mi3-ss64

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 1:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 1:28 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

14th October 2023

Multiple NL servers :: Scheduled Maintenance

Start Time (CET, server time): Sunday, 15th October 02:00 AM CET  

Start Time (EDT): Saturday, 14th October 08:00 PM

Servers affected:

nl1-vz7-tvm6

nl1-vz7-tvu1

nl1-vz7-vm2

nl1-vz7-vm3

nl1-vz7-vm4

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 08:22 PM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

 

UPDATE 08:03 PM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues

[COMPLETED] sg1-vz7-vm13 :: Scheduled Maintenance

Start Time (SGT, server time): Sunday, 15th October 12:00 AM SGT  

Start Time (EDT): Saturday, 14th October 12:00 PM

Server affected:

sg1-vz7-vm13

Description: Our Engineering team will perform scheduled maintenance on the VPS node sg1-vz7-vm13. VPS servers hosted on this node may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 11:55 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 12:30 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] mi3-sr29 :: Scheduled Maintenance

Start Date: Saturday, October 14th 2023 EDT

Time: 02:00 AM EDT

Services Affected: mi3-sr29.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:15 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

13th October 2023

az1-ts104.a2hosting.com :: Service interruption

az1-ts104.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 05:48 PM EDT: Our System Operations team was able to resolve the issues with the server and the services are online at this time.

[COMPLETED] sg1-sr1 :: Scheduled Maintenance

Start Date: Friday, October 13th, 2023 (Server Time: Saturday, October 13th 2023)

Start Date: Friday, October 13th, 2023 (Server Time: Saturday, October 13th 2023)

Time: 1:00 PM - 3:00 PM EDT (Server Time: 1:00AM - 3:00AM GMT+8)

Services Affected: sg1-sr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:05PM EDT: This maintenance is in progress. We will provide further updates as we have them.

UPDATE 1:30PM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

12th October 2023

Multiple NL servers :: Scheduled Maintenance

Start Time (CET, server time): Sunday, 15th October 01:00 AM CET  

Start Time (EDT): Saturday, 14th October 07:00 PM

Servers affected:

nl1-vzm-vu2

nl1-vzm-vu3

nl1-vzm-vu7

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 07:00 PM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 07:38 PM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

11th October 2023

No incidents reported

10th October 2023

[COMPLETED] Scheduled Maintenance - MariaDB 10.5 upgrade on multiple SG servers

Start Time (EDT) : Tuesday, 10th October 1:00 PM (Wednesday, 11th October 01:00 AM SGT)

End Time (EDT): Tuesday, 10th October 3:00 PM ((Wednesday, 11th October 03:00 AM SGT)

Affected Services:

sg1-tr1; sg1-tr3; sg1-ts3; sg1-ts4; sg1-ts5; sg1-ts7; sg1-lr1; sg1-lr2; sg1-lr3; sg1-lr4; sg1-lr5

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 2:30PM EDT: This maintenance is in progress. We will provide further updates as we have them.

UPDATE 3:30PM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

This is a test

This is a test and can be ignored.

[RESOLVED] sg1-ts106.a2hosting.com :: Service interruption

sg1-ts106.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 07:25 AM EDT: Our System Operations team was able to resolve the issues with the server and the services are online at this time. 

[Completed] Scheduled Maintenance :: az1-ss1

Start Date (Server time): October 12 Thursday 12:30 AM MST 2023

Eastern Time: October 12 Thursday 03:30 AM EDT 2023

Our System Operations team will be performing the maintenance of the server az1-ss1.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 3:30 AM EDT: This maintenance is in progress. We will provide further updates as we have them.

UPDATE 4:00 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[RESOLVED] Multiple Servers :: IP Range 68.66.216.0/24 Service Interruption

Services on IP Range 68.66.216.0/24 are currently experiencing a service interruption. Users with services hosted on these IPs will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 4:20 AM EDT: Our Engineers are still investigating this issue. Further updates will be provided as it becomes available.

 

UPDATE 4:45 AM EDT: Our Engineers have corrected the issue affecting this IP range. Services are once again available. Thank you for your patience and understanding.