The system is experiencing issues

Past Incidents

24th January 2024

Netherlands DC :: Network Interruption

We are aware of degraded performance faced by some clients hosted in our Netherlands Datacenter. Our Network Engineers are actively investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:15PM ET: Our Network Engineers have identified an issue and are coordinating with upstream providers to correct it. Further updates will be provided as they become available.

UPDATE 4:35PM ET: Our Network Engineers have made significant progress in addressing the root cause of the performance degradation. They are actively implementing corrective measures to restore normalcy to the affected services. Further updates will be provided as the situation develops.

UPDATE 5:35 PM ET: The issue has been resolved, and services should be operating normally. However, we will continue to closely monitor the network to ensure stability. We appreciate your patience and understanding throughout this process. If you experience any lingering problems, please do not hesitate to contact our customer support. We are here to assist you.

UPDATE 25 January 2024 10:25AM ET: We are aware of the degraded performance experienced in our Netherlands DC at this time. Our Network Engineers are actively coordinating with our upstream providers to correct this issue. We will provide further updates as we receive them.

UPDATE 26 January 2024 1:00 PM ET: We remain vigilant in monitoring the network to uphold its stability. Should you encounter any persisting issues with the service, please don't hesitate to reach out to us.

[RESOLVED] mi3-sr26 :: Service Interruption

mi3-sr26 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:32AM: The service is online and available once again. We will continue to monitor the service for any issues.

[COMPLETED] Arizona DataCenter :: Scheduled Network Maintenance

Start Date: January 24, Wednesday 04:00 AM EST

Description: Our System Operations team will be performing scheduled maintenance on the Arizona Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 04:18 AM EST: Our Engineers are about to start the maintenance. We will update this thread as more information is available.

UPDATE 04:30 AM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available. 

UPDATE 06:40 AM EST: The maintenance has been completed.

[COMPLETED] az1-vz7517-vu19 :: Scheduled Maintenance

Start Date: Wednesday, January 24, 2024, 1:00 AM EST

End Date: Wednesday, January 24, 2024, 5:00 AM EST

Services Affected: az1-vz7517-vu19

Description: Our Engineering team will be performing scheduled maintenance on the node. VPSs hosted on this node may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 01:00 AM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available. 

UPDATE 01:56 AM EST: The maintenance has been completed.

23rd January 2024

[COMPLETED] Netherlands DataCenter :: Scheduled Network Maintenance

Start Date: January 24, Wednesday 06:00 PM EST

Description: Our System Operations team will be performing scheduled maintenance on the Netherlands Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 6:00 PM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 07:00 PM EST: The maintenance has been completed.

[RESOLVED] mi3-vz7-vm10 :: Service Interruption

mi3-vz7-vm10 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 09:50 PM EST: Issues on mi3-vz7-vm10 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

[COMPLETED] Singapore DataCenter :: Scheduled Network Maintenance

Start Date: January 23, Tuesday 12:00 PM EST (January 23, Tuesday 01:00 AM SGT)

Description: Our System Operations team will be performing scheduled maintenance on the Singapore Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update 12:02 PM: The scheduled maintenance has started. We will provide additional updates as they become available in this thread.

Update 04:00 PM: The maintenance has been completed.

[RESOLVED]nl1-ts103 :: Service Interruption

nl1-ts103.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 12:15PM EST: The interruption has been resolved by our engineering team, and they will continue to closely monitor the service for any further service interruptions. 

22nd January 2024

[SOLVED] Service Interruption :: sg1-ss100.a2hosting.com

Our engineering team is actively investigating the issue, working to identify the cause, and restoring access to services. We will provide further updates as soon as we receive them from our investigating teams.

UPDATE 6:15 AM EST: The issue is now solved and the services are currently back to normal. If you encounter any problems, please contact our support team.

21st January 2024

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Date: January 21, Sunday 03:00 AM EST

Services Affected: 

mi3-lr11

mi3-lr12

mi3-lr14

mi3-lr16

mi3-lr3

mi3-lr5

mi3-lr6

mi3-ls1

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 03:00 PM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 03:30 AM EST: The maintenance has been completed.

[COMPLETED] Multiple AZ servers :: Scheduled Maintenance

Start Date: January 21, Sunday 02:00 AM EST

Services Affected: 

az1-lr1

az1-lr4

az1-lr5

az1-lr6

az1-lr7

az1-ss39

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 02:00 AM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 02:25 AM EST: The maintenance has been completed.

[COMPLETED] Multiple MI nodes :: Scheduled Maintenance

Start Date: January 21, Sunday 12:00 AM EST

Services Affected: 

mi3-vz7-vm109

mi3-vz7-vm110

mi3-vz7-vm111

mi3-vz7-vm112

mi3-vz7-vm113

mi3-vz7-vm114

mi3-vz7-vm115

mi3-vz7-vm117

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 02:25 AM EST: The maintenance has been completed.

20th January 2024

[COMPLETED] Multiple NL servers :: Scheduled Maintenance

Start Date: January 20, Saturday 08:00 PM EST

Services Affected: 

nl1-lr10

nl1-lr2

nl1-lr8

nl1-lr9

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 08:00 PM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 08:15 PM EST: The maintenance has been completed.

[COMPLETED] Multiple SG servers :: Scheduled Maintenance

Start Date: January 20, Saturday 12:00 PM EST

Services Affected: 

sg1-lr1

sg1-lr3

sg1-lr5

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 PM EST: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 12:40 PM EST: The maintenance is completed.

 

[RESOLVED] Service Interruption :: az1-vz7-vm31

Our engineering team is actively investigating the issue, working to identify the cause, and restoring access to services. We will provide further updates as soon as we receive them from our investigating teams.

UPDATE 3:50 AM EST: The issue is now solved and the services are currently back to normal. If you encounter any problems, please contact our support team.

19th January 2024

[COMPLETED] Scheduled Maintenance - mi3-vz7517-tvu3

Start Date: Friday, January 19, 2024, 1:00 AM EST

End Date: Friday, January 19, 2024, 5:00 AM EST

Services Affected: mi3-vz7517-tvu3

Description: Our Engineering team will be performing scheduled maintenance on the node. VPSs hosted on this node may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:00 AM EST: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 01:45 AM ET: The maintenance is completed.

18th January 2024

No incidents reported

17th January 2024

[Resolved] AZ Nodes :: Service Interruption

Our engineering team is actively investigating the issue, working to identify the cause, and restoring access to services. We will provide further updates as soon as we receive them from our investigating teams.

Update 7:12 PM EST: Our services are currently undergoing the restoration process and are expected to be back online shortly. We appreciate your continued patience during this time.

Update 8:46 PM EST: Thank you for your patience as we restore services. While intermittent issues may persist, rest assured we're actively addressing them. Your understanding is invaluable. We appreciate your patience as we work towards full functionality. Stay tuned for further updates

Update 9:44 PM EST: We're making significant progress in restoring services. As things return to normal, we appreciate your ongoing patience. Our dedicated team is working hard to ensure a seamless experience, and we'll keep you posted with further updates.

Resolved 10:20 PM EST: Our services are now completely restored! Thanks to the dedicated efforts and hard work of our team, everything is running smoothly once again. Your patience and understanding throughout the restoration process have meant a lot to us. Should you encounter any issues, please don't hesitate to reach out to our support team. We're here to help!

[COMPLETED] nl1-lr1 :: Scheduled Maintenance

Start Date: Server Time: Friday, January 19th (Thursday, January 18th, 2024 EST)

End Date: Server Time: Friday, January 19th (Thursday, January 18th, 2024 EST)

Time: 2:00AM - 4:00AM (8:00 PM - 10:00 PM EST)

Services Affected: nl1-lr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 7:50PM EST - Our Engineers are about to start the maintenance as per schedule. We will update this thread as more information is available.

UPDATE 8:00PM EST - Maintenance has been started.

UPDATE 8:28PM EST - Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.