Past Incidents

mi3-ss31 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

12:35 AM ET:  Our Engineers are still working on this. We will update you once the service is fully restored. We sincerely appreciate your patience and understanding in the meantime.

01:35 AM ET: Our Engineers resolved the issue. The service is back up and running.

mi3-sr16 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

5:30 PM EST: Issues on mi3-sr16 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

Node mi3-vz7-vm130 is currently experiencing a service interruption. Users hosted on this server may experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

06:10 AM ET: Our Engineers have fixed the problem, the node is back up and running. 

At 3:30 AM EST, our team received an alert to a service interruption. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:00 AM EST, Our System Operations team resolved this matter and Client Portal is back online at this time.

Our System Engineers are currently performing imminently needed maintenance on MySQL Service. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 8:00 PM EST: Our Engineers are still working on the MySQL Service. We will update this thread as more information becomes available.

UPDATE 11:00 PM EST: Our Engineers are still working on this. We will update you once the service is fully restored. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 2:00 AM EST, January 26th: We are still working on this issue. Once the service is fully restored, we will update you. We sincerely appreciate your patience and understanding in the meantime.

UPDATE 5:35 AM EST, January 26th: This maintenance is in progress. We will provide further updates as we have them.

UPDATE 7:50 AM EST, January 26th: Our Engineers are still working on this. We will update you once the service is fully restored.

UPDATE 11:53 AM EST January 26th: Our System Operations team resolved this matter and all services are back online at this time.

We are aware of degraded performance faced by some clients hosted in our Netherlands Datacenter. Our Network Engineers are actively investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:15PM ET: Our Network Engineers have identified an issue and are coordinating with upstream providers to correct it. Further updates will be provided as they become available.

UPDATE 4:35PM ET: Our Network Engineers have made significant progress in addressing the root cause of the performance degradation. They are actively implementing corrective measures to restore normalcy to the affected services. Further updates will be provided as the situation develops.

UPDATE 5:35 PM ET: The issue has been resolved, and services should be operating normally. However, we will continue to closely monitor the network to ensure stability. We appreciate your patience and understanding throughout this process. If you experience any lingering problems, please do not hesitate to contact our customer support. We are here to assist you.

UPDATE 25 January 2024 10:25AM ET: We are aware of the degraded performance experienced in our Netherlands DC at this time. Our Network Engineers are actively coordinating with our upstream providers to correct this issue. We will provide further updates as we receive them.

UPDATE 26 January 2024 1:00 PM ET: We remain vigilant in monitoring the network to uphold its stability. Should you encounter any persisting issues with the service, please don't hesitate to reach out to us.

Start Date: January 24, Wednesday 06:00 PM EST

Description: Our System Operations team will be performing scheduled maintenance on the Netherlands Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 6:00 PM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 07:00 PM EST: The maintenance has been completed.