The system is experiencing issues

Past Incidents

17th January 2024

[Resolved] AZ Nodes :: Service Interruption

Our engineering team is actively investigating the issue, working to identify the cause, and restoring access to services. We will provide further updates as soon as we receive them from our investigating teams.

Update 7:12 PM EST: Our services are currently undergoing the restoration process and are expected to be back online shortly. We appreciate your continued patience during this time.

Update 8:46 PM EST: Thank you for your patience as we restore services. While intermittent issues may persist, rest assured we're actively addressing them. Your understanding is invaluable. We appreciate your patience as we work towards full functionality. Stay tuned for further updates

Update 9:44 PM EST: We're making significant progress in restoring services. As things return to normal, we appreciate your ongoing patience. Our dedicated team is working hard to ensure a seamless experience, and we'll keep you posted with further updates.

Resolved 10:20 PM EST: Our services are now completely restored! Thanks to the dedicated efforts and hard work of our team, everything is running smoothly once again. Your patience and understanding throughout the restoration process have meant a lot to us. Should you encounter any issues, please don't hesitate to reach out to our support team. We're here to help!

[COMPLETED] nl1-lr1 :: Scheduled Maintenance

Start Date: Server Time: Friday, January 19th (Thursday, January 18th, 2024 EST)

End Date: Server Time: Friday, January 19th (Thursday, January 18th, 2024 EST)

Time: 2:00AM - 4:00AM (8:00 PM - 10:00 PM EST)

Services Affected: nl1-lr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 7:50PM EST - Our Engineers are about to start the maintenance as per schedule. We will update this thread as more information is available.

UPDATE 8:00PM EST - Maintenance has been started.

UPDATE 8:28PM EST - Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

16th January 2024

No incidents reported

15th January 2024

No incidents reported

14th January 2024

[RESOLVED] Singapore DC :: Network Interruption

We detected a performance issue impacting some clients on our Singapore servers. Our Network Engineers are actively investigating to identify the root cause of this problem, and we will keep you informed with updates as we gather more information.

UPDATE 3:10 AM EST, January 15th: We still see this issue on some of our Singapore servers. Our Network Engineers are aware of this situation and are working on it. We will provide updates as more details are made available.

UPDATE 5:50 AM EST, January 15th: The issue is now solved and the services are currently back to normal. If you encounter any problems, please contact our support team.

13th January 2024

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Date: January 14, Sunday 03:00 AM EST

Services Affected: 

mi3-ss121

mi3-ss23

mi3-ss27

mi3-ss49

mi3-ss52

mi3-ss55

mi3-ss65

mi3-tr4

mi3-ts11

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE: 03:20 AM ET: The maintenance is completed. 

[COMPLETED] Multiple AZ servers :: Scheduled Maintenance

Start Date: January 14, Sunday 02:00 AM EST

Services Affected: 

az1-vz7-vu8

az1-vzm-vu1

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 02:15 AM ET: The maintenance is completed.

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Date: January 14, Sunday 12:00 AM EST

Services Affected:

mi3-vz7-tvm5

mi3-vz7-tvm7

mi3-vz7-tvm8

mi3-vz7-tvm9

mi3-vz7-vm1

mi3-vz7-vm10

mi3-vz7-vm105

mi3-vz7-vm106

mi3-vz7-vm107

mi3-vz7-vm108

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE: 01:00 AM ET: The maintenance is completed.

12th January 2024

No incidents reported

11th January 2024

[COMPLETED] Michigan DataCenter :: Scheduled Network Maintenance

Start Time: January 12 ( Friday), 2024 at 12:00 AM EST 

Description: Our System Operations team will be performing scheduled maintenance on the Michigan Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM EST: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE: 05:00 AM EST: The maintenance is completed.

 

[COMPLETED] Singapore Data Center :: Network Maintenance

Start Date: Thursday, January 11th, 2024 EDT

End Date: Thursday, January 11th, 2024 EDT

Time: 12:00 PM - 4:00 PM EDT

Description: Engineering team will be performing scheduled maintenance in the Singapore data center. Users may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: Maintenance has been Completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[SOLVED] sg1-tr101 :: Service Interruption

sg1-tr101 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update: 2:10 AM, The issues are now solved and the services are currently back to normal. If you encounter any problems, please contact our support team. 

[COMPLETED] Michigan DataCenter :: Scheduled Network Maintenance

Start Time: January 11 ( Thursday), 2024 at 12:00 AM EST 

Description: Our System Operations team will be performing scheduled maintenance on the Michigan Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM EST: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE: 06:13 AM ET: The maintenance is completed successfully.

10th January 2024

[RESOLVED] sg1 servers/network :: Service Interruption

The Singapore sg1 network is currently experiencing a service interruption. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE: 01:40 AM ET: The Singapore network is again responsive. If you are still encountering any issues, please don't hesitate to let us know.

Intermittent Connectivity :: Michigan

We are currently addressing an intermittent connectivity issue affecting our Michigan customers. Some customers may encounter a diminished user experience while accessing my.a2hosting.com or their hosted websites. We sincerely apologize for any inconvenience this may cause. Our team has identified the cause and have been taking appropriate action. We continue to monitor the situation until it is fully resolved. We appreciate your patience during this process.

Jan 11, 12:30 AM: The issues that were reported have been recognized and isolated. Services are currently back to normal. If you encounter any problems, please contact our support team.