The system is experiencing issues

Past Incidents

11th September 2022

Michigan/Arizona Datacenter Maintenance

Start Date: Sunday, September 11th, 2022

End Date: Sunday, September 11th, 2022

Time: 12:00 AM - 5:00 AM EST

Description: Our System Engineering team is performing server maintenance in our Michigan and Arizona Datacenters. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00AM EDT: Our System Engineering team will begin the maintenance shortly. Further updates will be provided as they become available.

UPDATE 1:30AM EDT: The maintenance is still in progress. Brief service interruptions are may be experienced while the maintenance is performed. Thank you for your patience and understanding.

UPDATE 2:55AM EDT: Our System Engineering team is still performing maintenance. 

UPDATE 4:25AM EDT: Our System Engineering team has completed the maintenance at this time. 

10th September 2022

ssdman80 :: Scheduled Maintenance

Start Date: Monday, September 12th, 2022

Time: 10:00 PM EDT

Services Affected:

ssdman80.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman80.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 10:00 PM EDT: The scheduled maintenance has started for ssdman80. We will provide additional updates as they become available.

UPDATE 10:20 PM EDT: The maintenance has been completed. Thank you for your patience and understanding.

Sectigo SSL Certificates :: Degraded Performance

Start date: Saturday, September 10, 2022; 10:00 UTC 

Duration: Sectigo anticipates that its certificate-issuing platform will be unavailable during the maintenance. We will provide updates as soon as this maintenance is completed.

Please, feel free to check out Sectigo updates on their Status page:  https://sectigo.status.io/

[RESOLVED]ssdman68 :: Scheduled Maintenance

Start Date: September 10th, 2022 (Saturday)

Time: 1:00 AM - 05:00 AM EDT (Server time: September 10th - 1:00 AM - 05:00 AM EDT)

Services Affected:

ssdman68.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman68.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:55AM EDT: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

UPDATE 2:25AM EDT: Our System Operations team is still performing the maintenance. Thank you for your patience and understanding. Further updates will be provided.

UPDATE 4:05AM EDT: The maintenance is still in progress. We appreciate your continued patience and understanding while our System Operations team completes their work. 

UPDATE 6:05AM EDT: The maintenance has been completed. Thank you for your patience and understanding.

[RESOLVED]mi3-sr25 :: Scheduled Maintenance

Start Date: September 10th, 2022 (Saturday)

Time: 1:00 AM - 05:00 AM EDT (Server time: September 10th - 1:00 AM - 05:00 AM EDT)

Services Affected:

mi3-sr25.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on mi3-sr25.supercp.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:55AM EDT: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

UPDATE 2:25AM EDT: Our System Operations team is still performing the maintenance. Thank you for your patience and understanding. Further updates will be provided.

UPDATE 4:05AM EDT: The maintenance is still in progress. We appreciate your continued patience and understanding while our System Operations team completes their work. 

UPDATE 6:05AM EDT: The maintenance has been completed. Thank you for your patience and understanding.

[RESOLVED]ssdman105 :: Scheduled Maintenance

Start Date: September 10th, 2022 (Saturday)

Time: 1:00 AM - 05:00 AM EDT (Server time: September 10th - 1:00 AM - 05:00 AM EDT)

Services Affected:

ssdman105.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman105.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:55AM EDT: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

UPDATE 2:25AM EDT: Our System Operations team is still performing the maintenance. Thank you for your patience and understanding. Further updates will be provided.

UPDATE 4:05AM EDT: The maintenance is still in progress. We appreciate your continued patience and understanding while our System Operations team completes their work. 

UPDATE 6:05AM EDT: The maintenance has been completed. Thank you for your patience and understanding.

[RESOLVED]mi3-lr11 :: Scheduled Maintenance

Start Date: September 10th, 2022 (Saturday)

Time: 1:00 AM - 05:00 AM EDT (Server time: September 10th - 1:00 AM - 05:00 AM EDT)

Services Affected:

mi3-lr11.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on mi3-lr11.supercp.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:55AM EDT: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

UPDATE 2:25AM EDT: Our System Operations team is still performing the maintenance. Thank you for your patience and understanding. Further updates will be provided.

UPDATE 4:05AM EDT: The maintenance is still in progress. We appreciate your continued patience and understanding while our System Operations team completes their work. 

UPDATE 6:05AM EDT: The maintenance has been completed. Thank you for your patience and understanding.

Michigan Datacenter Maintenance

Start Date: Friday, September 10th, 2022

End Date: Friday, September 10th, 2022

Time: 12:00 AM - 4:00 AM EST

Description: Our System Engineering team is performing server maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00AM EDT: Our Engineers have started the maintenance. We will update this thread as soon as more information is available in this regard.

9th September 2022

[RESOLVED] mi3-ss10 :: Service Interruption

mi3-ss10 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 05:33 AM EDT: This issue has now been resolved, please let us know if you are still experiencing any issues via ticket, chat or phone.

[resolved] ssdsemi1 :: Scheduled Maintenance

Start Date: September 9th, 2022 (Friday)

Time: 1:00 AM - 05:00 AM EDT (Server time: September 9th - 1:00 AM - 05:00 AM EDT)

Services Affected:

ssdsemi1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdsemi1.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:58 AM EDT: Our System Operations team will begin shortly. We appreciate your patience and understanding while the maintenance is performed.

UPDATE 2:24 AM EDT: Our System Operations team has completed the maintenance.

[Resolved] ssdman20 :: Scheduled Maintenance

Start Date: September 9th, 2022 (Friday)

Time: 1:00 AM - 05:00 AM EDT (Server time: September 9th - 1:00 AM - 05:00 AM EDT)

Services Affected:

ssdman20.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman20.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:58 AM EDT: Our System Operations team will begin shortly. We appreciate your patience and understanding while the maintenance is performed.

UPDATE 2:27 AM EDT: Our System Operations team has completed the maintenance.

[Resolved] ssdman22 :: Scheduled Maintenance

Start Date: September 9th, 2022 (Friday)

Time: 1:00 AM - 05:00 AM EDT (Server time: September 9th - 1:00 AM - 05:00 AM EDT)

Services Affected:

ssdman22.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman22.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:58 AM EDT: Our System Operations team will begin shortly. We appreciate your patience and understanding while the maintenance is performed.

UPDATE 2:26 AM EDT: Our System Operations team has completed the maintenance.

[Resolved] mi3-ss41 :: Scheduled Maintenance

Start Date: September 9th, 2022 (Friday)

Time: 1:00 AM - 05:00 AM EDT (Server time: September 9th - 1:00 AM - 05:00 AM EDT)

Services Affected:

mi3-ss41.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on mi3-ss41.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:58 AM EDT: Our System Operations team will begin shortly. We appreciate your patience and understanding while the maintenance is performed.

UPDATE 2:24 AM EDT: Our System Operations team has completed the maintenance.

8th September 2022

[RESCHEDULED] Michigan DC :: Scheduled Maintenance

Start Date: Thursday, September 8th, 2022

End Date: Thursday, September 9th, 2022

Time: 10:00 PM - 12:00 AM EST

Description: Our System Engineering team is performing server maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:00 PM EDT: Our Engineers have started the maintenance. We will provide updates as more information is available in this regard.

UPDATE 10:10 PM EDT: Unfortunately for technical reasons, our team has had to postpone this maintenance. We will reschedule it at a more opportune time to ensure minimal impact. We sincerely apologize for any inconvenience and appreciate your understanding in this regard.

7th September 2022

[RESOLVED] az1-ts105 :: Service Interruption

az1-ts105 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 12:52 AM EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 01:52 AM EDT: The server is stable now but our Operations team is still working on it to ensure this is solved. We appreciate your continued patience.

UPDATE 02:36 AM EDT: Our System Operations team resolved this matter and all services are back online at this time.

[RESOLVED]az1-ss2 :: Scheduled Maintenance

Start Date: September 11th (Sunday)

Time: 2:00 AM - 3:00 AM EDT (Server time: September 10th  - 11:00 PM MST - September 11th 12:00AM MST)

Services Affected:

az1-ss2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on az1-ss2.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:55AM EDT: This maintenance has not been completed. It will be re-scheduled for another date.

[RESOLVED]AZ Data Center Maintenance

Start Date: Wednesday, September 7, 2022

Start Time: 03:00 AM EDT

Expected Duration 2 Hours

Expected End Time: 05:00 AM EDT

Description: Our System Operations/Engineering team will be performing scheduled maintenance in the AZ Data Center Users.  Servers in that data center may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00AM EDT: Our System Operations/Engineering team is starting the maintenance now. We appreciate your patience and understanding while we perform this maintenance.

UPDATE 4:15AM EDT: Our System Operations/Engineering team is still performing the maintenance. Brief service interruptions still may be experienced. Further updates will be provided as they become available.

UPDATE 4:25AM EDT: Our System Operations/Engineering team expects to complete this maintenance shortly. We appreciate your continued patience and understanding.

UPDATE 4:40AM EDT: The maintenance has been completed at this time. Services are once again online and available. Please don't hesitate to contact our Support team if you have any issues.

[RESOLVED]mi3-vz7-tvm9 :: Scheduled Maintenance

Start Date: September 7th, 2022 (Wednesday)

Time: 1:00 AM - 05:00 AM EDT (Server time: September 7th - 1:00 AM - 05:00 AM EDT)

Services Affected:

mi3-vz7-tvm9.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on mi3-vz7-tvm9.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:55AM EDT: Our System Operations team will begin shortly. We appreciate your patience and understanding while the maintenance is performed.

UPDATE 2:30AM EDT: Our System Operations team has completed the maintenance. 

[RESOLVED]mi3-vz7-tvm7 :: Scheduled Maintenance

Start Date: September 7th, 2022 (Wednesday)

Time: 1:00 AM - 05:00 AM EDT (Server time: September 7th - 1:00 AM - 05:00 AM EDT)

Services Affected:

mi3-vz7-tvm7.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on mi3-vz7-tvm7.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:55AM EDT: Our System Operations team will begin shortly. We appreciate your patience and understanding while the maintenance is performed.

UPDATE 2:30AM EDT: Our System Operations team has completed the maintenance. 

[RESOLVED]mi3-ts11 :: Scheduled Maintenance

Start Date: September 7th, 2022 (Wednesday)

Time: 1:00 AM - 05:00 AM EDT (Server time: September 7th - 1:00 AM - 05:00 AM EDT)

Services Affected:

mi3-ts11.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on mi3-ts11.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:55AM EDT: Our System Operations team will begin shortly. We appreciate your patience and understanding while the maintenance is performed.

UPDATE 2:30AM EDT: Our System Operations team has completed the maintenance. 

[RESOLVED]mi3-ts10 :: Scheduled Maintenance

Start Date: September 7th, 2022 (Wednesday)

Time: 1:00 AM - 05:00 AM EDT (Server time: September 7th - 1:00 AM - 05:00 AM EDT)

Services Affected:

mi3-ts10.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on mi3-ts10.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:55AM EDT: Our System Operations team will begin shortly. We appreciate your patience and understanding while the maintenance is performed.

UPDATE 2:30AM EDT: Our System Operations team has completed the maintenance. 

6th September 2022

[COMPLETED] Amsterdam Datacenter :: Network Maintenance

Start Date: Thursday, Sep 08, 2022 US (Friday, Sep 09, 2022 Amsterdam)

End Date: Thursday, Sep 08, 2022 US (Friday, Sep 09, 2022 Amsterdam)

Time: 6:00 PM - 8:00 PM EDT (12:00 AM - 2:00 AM Amsterdam)

Description: Our Network Engineering team is performing network maintenance in our Amsterdam Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available.

UPDATE 6:00 PM EDT (12:00 AM Amsterdam): Our Engineers have started the maintenance. We will post updates as we make progress.

UPDATE 8:00 PM EDT (2:00 AM Amsterdam): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[COMPLETED] a2ss35 :: Scheduled Maintenance

Start Date: Tuesday, September 6, 2022

Time: 01:00 AM EDT

Services Affected:

a2ss35.a2hosting.com

 

Description: Our System Operations team will be performing scheduled maintenance on a2ss35.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

 

Update 1:05 AM EDT: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

 

UPDATE 2:15 AM EDT: Maintenance has been completed at this time. Services are once again available

 

 

[COMPLETED] ssdman5 :: Scheduled Maintenance

Start Date: Tuesday, September 6, 2022

Time: 01:00 AM EDT

Services Affected:

ssdman5.a2hosting.com

 

Description: Our System Operations team will be performing scheduled maintenance on ssdman5.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

 

Update 1:05 AM EDT: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

 

Update 2:45 AM EDT: Our System Engineers are still working to finish up the server maintenance. While this maintenance is being done, users might continue to experience brief service interruptions. We value your continued understanding and patience. We'll provide more updates as they become available.

 

UPDATE 03:30 AM EDT: Maintenance has been completed. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

[COMPLETED] src4 :: Scheduled Maintenance

Start Date: Tuesday, September 6, 2022

Time: 01:00 AM EDT

Services Affected:

src4.supercp.com

 

Description: Our System Operations team will be performing scheduled maintenance on src4.supercp.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

 

Update 1:05AM EDT: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

 

Update 2:45 AM EDT: Our System Engineers are still working to complete the server maintenance. While this maintenance is being carried out, users may continue to experience brief service interruptions. We appreciate your understanding and patience. More information will be provided as it becomes available.

 

UPDATE 03:30 AM EDT: Maintenance has been completed. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

5th September 2022

No incidents reported

4th September 2022

[RESOLVED]Michigan/Arizona Datacenter Maintenance

Start Date: Sunday, September 4th, 2022

End Date: Sunday, September 4th, 2022

Time: 12:00 AM - 4:00 AM EST

Description: Our System Engineering team is performing server maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:25 AM EDT: Our System Engineers have started the maintenance. We appreciate your patience and understanding during this routine maintenance.

UPDATE 1:50AM EDT: Our System Engineers are still working to complete the maintenance in our Michigan Datacenter. Users may continue to experience brief service interruptions as this maintenance is performed. We appreciate your continued patience and understanding. Further updates will be provided as they are available.

UPDATE 4:15AM EDT: Our System Engineers are still performing maintenance in our Arizona and Michigan Datacenters. Further updates will be provided.

UPDATE 4:45AM EDT: Our System Engineers have completed this maintenance. Thank you for your patience and understanding.