Past Incidents

Start Date: Thursday, August 31, 2023

End Date: Thursday, August 31, 2023

Time: 12:30 AM - 1:30 AM EDT (Server Time: 12:30 PM - 1:30 PM GMT+8)

Services Affected:

sg1-vz7-vm12

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed

UPDATE 12:30PM EDT: Our System Operations team is beginning the maintenance. Thank you for your patience and understanding.

UPDATE 12:55PM EDT: The maintenance has been completed at this time.

mi3-vz7-vm137 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 4:40PM EST: The issue affecting the server should be corrected at this time. Please reach out to our Support Team should you encounter any further issues.

Our website is currently experiencing a service interruption. Users may experience features missing or not working normally. Our development team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 05:35 AM EDT: Issues with our website have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

UPDATE 06:25 AM EDT: Some users may experience a time-out error while opening the Knowledgebase page. Our engineers are working on this problem. 

UPDATE 06:55 AM EDT: The Knowledgebase is accessible again.

Start Date (Server time): Aug 29th, Tuesday 01:00 AM MST 2023 

Eastern Time: Aug 29th, Tuesday 04:00 AM 2023

Our System Operations team will be performing the maintenance of the server az1-ts1.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 04:16 AM EDT: The maintenance is completed. The server is back online.

Start Date (Server time): Aug 29th, Tuesday 01:00 AM MST 2023 

Eastern Time: Aug 29th, Tuesday 04:00 AM 2023

Our System Operations team will be performing the maintenance of the server az1-sr2.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE: 04:30 AM EDT: The maintenance is completed, the server is up and running.

Start Date: Saturday, August 26, 2023 ET 

End Date: Saturday, August 26, 2023 ET

Time: 12:00 AM Eastern Time.

Our System Operations team will be performing the maintenance of the server mi3-ls4.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE: 12:20 AM EDT: The maintenance has started.

UPDATE 12:43 AM EDT: The maintenance has been completed.

Start Date: Saturday, August 26, 2023 ET 

End Date: Saturday, August 26, 2023 ET

Time: 12:00 AM Eastern Time.

Our System Operations team will be performing the maintenance of the server mi3-sr6.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 12:17 AM EDT: The maintenance for mi3-sr6 is completed successfully.

We have been reporting intermittent connectivity issues on NL Turbo servers, which include intermittent CURL errors, slowness, or timeouts. Our Engineers are investigating the problem at this moment. If you are experiencing the symptoms, please, reach out to our Support. We appreciate your understanding and patience. We will post all updates in this thread.

UPDATE 12:45PM EDT: Our Engineers continue to investigating the intermittent connectivity to our Netherlands data center. We will provide further updates as they become available.

UPDATE 9:30AM EDT: The issues causing intermittent connectivity to our NL Turbo servers are resolved. If you are still experiencing any symptoms, please reach out to our Support team. 

Start Date: Tuesday, August 23, 2023 EDT

End Date: Tuesday, August 23, 2023 EDT

Time: Tuesday 4:00 AM - 06:00 AM EDT

Description: Our Network Engineering team will perform scheduled maintenance on the Arizona Datacenter. Users may experience a brief service interruption while the scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 4:00 AM EDT: Our Network Engineering has started the maintenance. We will update this thread as more information becomes available in this regard.

UPDATE 6:00 AM EDT: The scheduled maintenance has been completed. Please reach out to our support team should you encounter any further issues.

mi3-lr4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:00PM EDT: Issues on mi3-lr3 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Tuesday, August 22, 2023

End Date: Wednesday, August 23, 2023

Time: 8:00 PM - 12:00 AM EDT (2:00 AM CEST, Wednesday, August 23 - 5:00 AM CEST, Wednesday, August 23)

Services Affected:

nl1-vz7-vu8

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 8:00PM EDT: Our Engineers have started the maintenance. We will update this thread as more information becomes available in this regard.

UPDATE 10:40PM EDT: Maintenance on nl1-vz7-vu8 has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Tuesday, August 22, 2023 EDT 

End Date: Tuesday, August 22, 2023 EDT 

Time: Tuesday 3:00 AM - 05:00 AM EDT  

Description: Our System Operations team will be performing scheduled maintenance on the Arizona Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 03:00 AM: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 03:50 AM: The scheduled maintenance has been completed. Please reach out to our support team should you encounter any further issues.