Past Incidents

Our Live Chat application is currently facing issues. Clients contacting us via Live Chat may experience service degradation and disconnections as a result. We are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:29 PM ET: The Live Chat service should be restored at this time. 

nlssr2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:25 PM EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 6:08 PM EDT: Our System Operations team is still working on resolving this interruption. Additional updates will be provided as they become available.

UPDATE 8:19 PM EDT: Our System Operations team continues to work on resolving this interruption. Additional updates will be provided as they become available.

UPDATE 10:25 PM EDT: Our System Operations team is still working on resolving this interruption. Additional updates will be provided as they become available.

UPDATE 11:25 PM EDT: Our System Operations team has been able to resolve the issue affecting the server but will continue to monitor it. Please feel free to reach out to our Support team should you encounter any further issues.

Start Date (Server time): September 2nd Saturday 01:00 AM MST 2023

Eastern Time: September 2nd Saturday 04:00 AM 2023

Our System Operations team will be performing the maintenance of the server az1-ss1.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 4:00 AM EDT: The maintenance has started.

UPDATE 5:00 AM EDT: The maintenance has been completed at this time.

src8 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 07:00 AM EDT: Our Engineers were able to fix the problem, The server is up and running again.

Start Date: Thursday, August 31, 2023

End Date: Thursday, August 31, 2023

Time: 12:00 AM - 1:00 AM EDT (Server Time: 12:00 PM - 1:00 PM GMT+8)

Services Affected:

sg1-vz7-tvm3

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed

Update 11:55AM EDT: Our System Operations will begin the maintenance shortly. Thank you for your understanding and patience.

UPDATE 12:20PM EDT: The maintenance has been completed at this time.

az1-ls13 is currently experiencing a service interruption. Our System Engineers are performing an emergency maintenance on it to ensure stability. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available and sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 10:09 PM EST (7:09 PM Server Time): The issue affecting the server should be corrected at this time. Please reach out to our Support Team should you encounter any further issues.