The system is experiencing issues

Past Incidents

12th September 2023

[RESOLVED] mi3-ts5 :: MySQL Interruption

mi3-ts5.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:00PM EDT: Our System Operations team is still working to resolve the service interruption. We appreciate your understanding. We will provide further updates as they become available.

UPDATE 3:30PM EDT: We are still working to resolve the MySQL service interruption. Thank you for your continued patience.

UPDATE 7:40PM EDT: Our Engineers are still actively restoring data. We will update you as we receive more updates in this regard. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 10:45PM EDT: Our team is making steady progress in the restore progress. We will keep you posted.

UPDATE 1:45AM EDT, September 13: Our Engineers are still working on this issue. We will keep you posted

UPDATE 5:15AM EDT, September 13: We are still working to resolve the MySQL service interruption. Thank you for your continued patience.

UPDATE 9:00AM EDT, September 13: Our Engineers have restored MySQL services, though some clients are still affected by this interruption. We appreciate your continued patience while we work to resolve all remaining issues. We will provide updates as details are made available.

UPDATE 6:45PM EDT September 13: The issues that were affecting some clients should be resolved at this time. Please do not hesitate to reach out to our support team if you experience any further issues.

11th September 2023

No incidents reported

10th September 2023

No incidents reported

9th September 2023

No incidents reported

8th September 2023

No incidents reported

7th September 2023

[COMPLETED]Scheduled Maintenance :: sg1-vz7-vu9

Start Date: Thursday, 7 September 2023 

End Date: Thursday, 7 September 2023 

Time: 1:30 PM EDT (Friday, 1:30 AM GMT+8)

Services Affected:

sg1-vz7-vu9

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:00 PM EDT: The scheduled maintenance has started. Updates will be provided as they become available.

UPDATE 1:20 PM EDT: The scheduled maintenance has been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED]Scheduled Maintenance :: sg1-vz7-vu8

Start Date: Thursday, 7 September 2023 

End Date: Thursday, 7 September 2023 

Time: 1:00 PM EDT (Friday, 1:00 AM GMT+8)

Services Affected:

sg1-vz7-vu8

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:00 PM EDT: The scheduled maintenance has started. Updates will be provided as they become available.

UPDATE 1:20 PM EDT: The scheduled maintenance has been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Scheduled Maintenance :: sg1-vz7-vm11

Start Date: Thursday, 7 September 2023 

End Date: Thursday, 7 September 2023 

Time: 12:30 PM EDT (Friday, 12:30 AM GMT+8)

Services Affected:

sg1-vz7-vm11

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 12:31 PM EDT: The scheduled maintenance has started. Updates will be provided as they become available.

UPDATE 12:45 PM EDT: The scheduled maintenance has been completed. Please reach out to our Support Team should you encounter any issues.

 

 

[COMPLETED] Scheduled Maintenance :: sg1-vz7-vm100

Start Date: Thursday, 7 September 2023 

End Date: Thursday, 7 September 2023 

Time: 12:00 PM EDT (Friday, 12:00 AM GMT+8)

Services Affected:

sg1-vz7-vm100

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 12:00 PM EDT: The scheduled maintenance has started. Updates will be provided as they become available.

UPDATE 12:20 PM EDT: The scheduled maintenance has been completed. Please reach out to our Support Team should you encounter any issues.

6th September 2023

[COMPLETED] nlssr2 :: Scheduled Maintenance

Start Date: Wednesday, September 6, 2023, EDT (Thursday, September 7, 2023 GMT+2)

End Date: Wednesday, September 6, 2023, EDT (Thursday, September 7, 2023 GMT+2)

Time: 7:00 PM - 11:00 PM EDT (1:00 AM - 5:00 AM GMT+2)

Services Affected:

nlssr2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 7:00PM EDT: The scheduled maintenance has started. Updates will be provided as they become available.

UPDATE 9:18PM EDT: The scheduled maintenance has been completed. Please reach out to our Support Team should you encounter any issues.

5th September 2023

[RESOLVED] Live Chat :: Service Interruption

Our Live Chat application is currently facing issues. Clients contacting us via Live Chat may experience service degradation and disconnections as a result. We are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:29 PM ET: The Live Chat service should be restored at this time.