The system is experiencing issues

Past Incidents

19th September 2023

[RESOLVED]Scheduled Network Maintenance :: SG Data Center

Beginning: September 19 ( Tuesday ), 2023 at 12:00 PM EST 

Ending: September 19 ( Tuesday ), 2023 at 16:00 PM EST 

Services Affected: Singapore Data Center. 

Description: Our System Operations team will be performing scheduled maintenance on the network. Users may experience service interruptions while the routine scheduled maintenance is performed.

Update 11:55AM EDT: The maintenance will begin shortly. Updates will be provided as they become available.

Update 1:05PM EDT: The maintenance has been completed at this time. 

[COMPLETED] ssr19 :: Scheduled Maintenance

Start Date: Tue, September 19, 2023, EDT  

End Date: Tue, September 19, 2023, EDT 

Time: 1:00 AM - 03:00 AM EDT 

Services Affected:

ssr19.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

Update 02:30 AM EDT: The maintenance has been completed; the server is up and running.

 

 

[COMPLETED] Scheduled Maintenance - MariaDB 10.5 upgrade on multiple MI servers

Start Date: Tuesday, September 19, 2023, EDT  

End Date: Tuesday, September 19, 2023, EDT 

Time: 01:00 AM - 03:00 AM EDT 

Services Affected:

mi3-ss17

mi3-ss16

mi3-ss2

mi3-ss24

mi3-ss23

mi3-ss27

mi3-ss3

mi3-ss32

mi3-ss36

mi3-ss31

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

Update: 01:45 AM: The maintenance is completed.

18th September 2023

[RESOLVED]az1-sr100 :: Service Interruption

az1-sr100.supercp.com to is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 2:50 PM EDT: Our System Operations team were able to resolve the issue. Services are available at this time. We will continue monitoring this server. 

17th September 2023

No incidents reported

16th September 2023

No incidents reported

15th September 2023

[RESOLVED]mi3-tr102 :: Service Interruption

mi3-tr102.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 11:00 AM EDT: Our System Operations team were able to resolve the issue. Services are available at this time.

Scheduled Maintenance - MariaDB 10.5 upgrade on multiple AZ servers

Start Date: Wednesday, September 20, 2023, EDT  

End Date: Wednesday, September 20, 2023, EDT 

Time: 03:00 AM - 05:00 AM EDT 

Services Affected:

az1-ss11

az1-ss25

az1-ss3

az1-ss28

az1-ss31

az1-ss32

az1-ss44

az1-ss6

az1-ss7

az1-ss9

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

Update: The maintenance has been completed at this time. 

Scheduled Maintenance: MariaDB 10.5 Upgrade on multiple NL Servers

Start Date: Tuesday, September 19, 2023, EDT  

End Date: Tuesday, September 19, 2023, EDT 

Time: 21:00 AM - 23:00 AM EDT 

Services Affected:

nl1-sr1

nl1-sr12

nl1-sr6

nl1-sr7

nl1-sr9

nl1-sr4

nl1-ss24

nl1-ss4

nl1-ss7

nl1-ls6

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE: The maintenance is completed.

14th September 2023

No incidents reported

13th September 2023

No incidents reported

12th September 2023

[RESOLVED] mi3-ts5 :: MySQL Interruption

mi3-ts5.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:00PM EDT: Our System Operations team is still working to resolve the service interruption. We appreciate your understanding. We will provide further updates as they become available.

UPDATE 3:30PM EDT: We are still working to resolve the MySQL service interruption. Thank you for your continued patience.

UPDATE 7:40PM EDT: Our Engineers are still actively restoring data. We will update you as we receive more updates in this regard. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 10:45PM EDT: Our team is making steady progress in the restore progress. We will keep you posted.

UPDATE 1:45AM EDT, September 13: Our Engineers are still working on this issue. We will keep you posted

UPDATE 5:15AM EDT, September 13: We are still working to resolve the MySQL service interruption. Thank you for your continued patience.

UPDATE 9:00AM EDT, September 13: Our Engineers have restored MySQL services, though some clients are still affected by this interruption. We appreciate your continued patience while we work to resolve all remaining issues. We will provide updates as details are made available.

UPDATE 6:45PM EDT September 13: The issues that were affecting some clients should be resolved at this time. Please do not hesitate to reach out to our support team if you experience any further issues.