The system is experiencing issues

Past Incidents

22nd October 2023

[RESOLVED] Service Interruption :: mi3-ts13

mi3-ts13.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 04:10 AM EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 06:10 AM EDT: Our Systems Operations team has been able to isolate and resolve the interruption and the service degradation should not longer be occurring. Please don't hesitate to reach out to our support teams if you are still encountering issues.

 

[COMPLETED] Multiple AZ servers :: Scheduled Maintenance

Start Date: Sunday, October 22, 2023

End Date: Sunday, October 22, 2023

Time: 4:00 AM - 5:00 AM EDT 

Server time: 2:00 AM - 3:00 AM MDT

Services Affected:

az1-vz7-vm12

az1-vz7-vm13

az1-vz7-vm14

az1-vz7-vm15

az1-vz7-vm16

az1-vz7-vm17

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 3:55 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 4:05 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 5:16 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[Completed] Multiple AZ servers :: Scheduled Maintenance

Start Date: Sunday, October 22, 2023

End Date: Sunday, October 22, 2023

Time: 3:00 AM - 04:00 AM EDT 

Server time: 1:00 AM - 2:00 AM MDT

Services Affected:

az1-ls11

az1-ss36

az1-ss37

az1-ss38

az1-ss40

az1-ss41

az1-ss42

az1-ss43

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE: 03:40 AM EDT: The maintenance is completed.

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Date: Sunday, October 22, 2023

End Date: Sunday, October 22, 2023

Time: 12:00 AM - 04:00 AM EDT 

Services Affected:

mi3-ss16

mi3-ss7

mi3-ss8

mi3-ss9

mi3-tr2

mi3-ts1

mi3-ts10

mi3-ts13

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 12:57 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 1:05 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 1:45 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

21st October 2023

Multiple NL servers :: Scheduled Maintenance

Start Time (CET, server time): Sunday, 22nd October 02:00 AM CET  

Start Time (EDT): Saturday, 21st October 08:00 PM

Servers affected:

nl1-ss107

nl1-vz7-vm6

nl1-vz7-vu1

nl1-vz7-vu3

nl1-vzm-vu10

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 08:00 PM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 08:55 PM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues

20th October 2023

[IN PROGRESS] Scheduled Maintenance :: mi3-vz7-tvm10

Start Date: Sunday, October 22nd, 2023 2:00AM EDT

End Date: Sunday, October 22nd, 2023 4:00AM EDT

Services Affected: mi3-vz7-tvm10

Our System Operations team will be performing the maintenance of the server mi3-vz7-tvm10. VPS hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 1:47 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:01 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:12 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

19th October 2023

[COMPLETED] Multiple AZ VPS nodes :: Scheduled Maintenance

Start date (Server time, MST): Sunday, October 22nd, 01:00 AM 2023 MST

Start date (Eastern time): Sunday, October 22nd, 04:00 AM 2023 EDT

Services Affected:

az1-vz7-vm12

az1-vz7-vm13

az1-vz7-vm14

az1-vz7-vm15

az1-vz7-vm16

az1-vz7-vm17

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 4:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 4:30 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] mi3-sr29 :: Scheduled Maintenance

Start Date: October 20th, Friday 02:00 AM EDT

Time: 02:00 AM EDT

Services Affected: mi3-sr29.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:50 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:30 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Multiple AZ servers :: Scheduled Maintenance

Start Date: Thurs, October 19, 2023

End Date: Thurs, October 19, 2023

Time: 2:00 AM - 05:00 AM EDT 

Server time: 11:00 PM - 02:00 AM MST

Services Affected:

az1-vz7-tvm9

az1-vz7-tvm12

az1-vz7-tvm11

az1-vz7-tvm10

az1-ts109.a2hosting.com

az1-ts111.a2hosting.com

az1-tr101.supercp.com

az1-ts113.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:50 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 3:00 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

18th October 2023

[COMPLETED] Multiple AZ servers :: Scheduled Maintenance

Start Date: Wed, October 18, 2023

End Date: Wed, October 18, 2023

Time: 2:00 AM - 05:00 AM EDT 

Server time: 11:00 PM - 02:00 AM MST

Services Affected:

az1-vz7-tvm8

az1-ts107.a2hosting.com

az1-ts106.a2hosting.com

az1-ts105.a2hosting.com

az1-tr102.supercp.com

az1-tr103.supercp.com

az1-ts112.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:47 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:03 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 3:05 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[RESOLVED] Service Interruption :: mi3-ts108

mi3-ts108.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update: 12:45 EST. Our Systems Operations team has been able to isolate and resolve the interruption and the service degradation should not longer be occurring. Please don't hesitate to reach out to our support teams if you are still encountering issues.

17th October 2023

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Date: Tue, October 17, 2023

End Date: Tue, October 17, 2023

Time: 10:30 PM - 01:30 AM EDT 

Services Affected:

Multiple

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 11:30PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[COMPLETED] Scheduled Maintenance :: sgssr3

Start Date: Wednesday, October 18th, 2023 4:00PM EDT (Server Time: Thursday, October 19th, 2023 4:00AM SGT) 

End Date: Wednesday, October 18th, 2023 5:00PM EDT (Server Time: Thursday, October 19th, 2023 5:00AM SGT)

Services Affected: sgssr3.supercp.com

Our System Operations team will be performing the maintenance of the server sgssr3.supercp.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 4:45PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Date: Tue, October 17, 2023

End Date: Tue, October 17, 2023

Time: 12:00 AM - 04:00 AM EDT 

Services Affected:

mi3-ts105.a2hosting.com

mi3-ts104.a2hosting.com

mi3-tr102.supercp.com

mi3-tr103.supercp.com

mi3-tr101.supercp.com

mi3-ts106.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 12:00 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 12:23 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 1:45 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

16th October 2023

No incidents reported