Past Incidents

Start Time (EDT) : Sunday, 15th October 02:00 AM EDT 2023   

Servers affected:

mi3-vz7-vu15

mi3-vz7-vu17

mi3-vz7-vu21

mi3-vzm-vu20

mi3-vzm-vu5

mi3-vzm-vu6

mi3-vzm-vu9

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 1:55 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:47 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

Start Time (EDT): Sunday, 15th October 01:00 AM EDT 2023   

Servers affected:

mi3-ss56

mi3-ss58

mi3-ss59

mi3-ss6 

mi3-ss63

mi3-ss64

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 1:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 1:28 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

Start Time (SGT, server time): Sunday, 15th October 12:00 AM SGT  

Start Time (EDT): Saturday, 14th October 12:00 PM

Server affected:

sg1-vz7-vm13

Description: Our Engineering team will perform scheduled maintenance on the VPS node sg1-vz7-vm13. VPS servers hosted on this node may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 11:55 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 12:30 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

Start Date: Saturday, October 14th 2023 EDT

Time: 02:00 AM EDT

Services Affected: mi3-sr29.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:15 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

Start Date: Friday, October 13th, 2023 (Server Time: Saturday, October 13th 2023)

Start Date: Friday, October 13th, 2023 (Server Time: Saturday, October 13th 2023)

Time: 1:00 PM - 3:00 PM EDT (Server Time: 1:00AM - 3:00AM GMT+8)

Services Affected: sg1-sr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:05PM EDT: This maintenance is in progress. We will provide further updates as we have them.

UPDATE 1:30PM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

This is a test and can be ignored.

sg1-ts106.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 07:25 AM EDT: Our System Operations team was able to resolve the issues with the server and the services are online at this time. 

Start Date (Server time): October 12 Thursday 12:30 AM MST 2023

Eastern Time: October 12 Thursday 03:30 AM EDT 2023

Our System Operations team will be performing the maintenance of the server az1-ss1.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 3:30 AM EDT: This maintenance is in progress. We will provide further updates as we have them.

UPDATE 4:00 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

Services on IP Range 68.66.216.0/24 are currently experiencing a service interruption. Users with services hosted on these IPs will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 4:20 AM EDT: Our Engineers are still investigating this issue. Further updates will be provided as it becomes available.

UPDATE 4:45 AM EDT: Our Engineers have corrected the issue affecting this IP range. Services are once again available. Thank you for your patience and understanding.