The system is experiencing issues

Past Incidents

21st October 2023

No incidents reported

20th October 2023

[IN PROGRESS] Scheduled Maintenance :: mi3-vz7-tvm10

Start Date: Sunday, October 22nd, 2023 2:00AM EDT

End Date: Sunday, October 22nd, 2023 4:00AM EDT

Services Affected: mi3-vz7-tvm10

Our System Operations team will be performing the maintenance of the server mi3-vz7-tvm10. VPS hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 1:47 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:01 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:12 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

19th October 2023

[COMPLETED] Multiple AZ VPS nodes :: Scheduled Maintenance

Start date (Server time, MST): Sunday, October 22nd, 01:00 AM 2023 MST

Start date (Eastern time): Sunday, October 22nd, 04:00 AM 2023 EDT

Services Affected:

az1-vz7-vm12

az1-vz7-vm13

az1-vz7-vm14

az1-vz7-vm15

az1-vz7-vm16

az1-vz7-vm17

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 4:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 4:30 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] mi3-sr29 :: Scheduled Maintenance

Start Date: October 20th, Friday 02:00 AM EDT

Time: 02:00 AM EDT

Services Affected: mi3-sr29.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:50 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:30 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Multiple AZ servers :: Scheduled Maintenance

Start Date: Thurs, October 19, 2023

End Date: Thurs, October 19, 2023

Time: 2:00 AM - 05:00 AM EDT 

Server time: 11:00 PM - 02:00 AM MST

Services Affected:

az1-vz7-tvm9

az1-vz7-tvm12

az1-vz7-tvm11

az1-vz7-tvm10

az1-ts109.a2hosting.com

az1-ts111.a2hosting.com

az1-tr101.supercp.com

az1-ts113.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:50 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 3:00 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

18th October 2023

[COMPLETED] Multiple AZ servers :: Scheduled Maintenance

Start Date: Wed, October 18, 2023

End Date: Wed, October 18, 2023

Time: 2:00 AM - 05:00 AM EDT 

Server time: 11:00 PM - 02:00 AM MST

Services Affected:

az1-vz7-tvm8

az1-ts107.a2hosting.com

az1-ts106.a2hosting.com

az1-ts105.a2hosting.com

az1-tr102.supercp.com

az1-tr103.supercp.com

az1-ts112.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:47 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:03 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 3:05 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[RESOLVED] Service Interruption :: mi3-ts108

mi3-ts108.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update: 12:45 EST. Our Systems Operations team has been able to isolate and resolve the interruption and the service degradation should not longer be occurring. Please don't hesitate to reach out to our support teams if you are still encountering issues.

17th October 2023

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Date: Tue, October 17, 2023

End Date: Tue, October 17, 2023

Time: 10:30 PM - 01:30 AM EDT 

Services Affected:

Multiple

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 11:30PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[COMPLETED] Scheduled Maintenance :: sgssr3

Start Date: Wednesday, October 18th, 2023 4:00PM EDT (Server Time: Thursday, October 19th, 2023 4:00AM SGT) 

End Date: Wednesday, October 18th, 2023 5:00PM EDT (Server Time: Thursday, October 19th, 2023 5:00AM SGT)

Services Affected: sgssr3.supercp.com

Our System Operations team will be performing the maintenance of the server sgssr3.supercp.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 4:45PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Date: Tue, October 17, 2023

End Date: Tue, October 17, 2023

Time: 12:00 AM - 04:00 AM EDT 

Services Affected:

mi3-ts105.a2hosting.com

mi3-ts104.a2hosting.com

mi3-tr102.supercp.com

mi3-tr103.supercp.com

mi3-tr101.supercp.com

mi3-ts106.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 12:00 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 12:23 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 1:45 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

16th October 2023

No incidents reported

15th October 2023

[COMPLETED] Multiple AZ servers :: Scheduled Maintenance

Start Date: Sunday, October 15, 2023

End Date: Sunday, October 15, 2023

Time: 3:00 AM - 04:00 AM EDT 

Server time: 1:00 PM - 02:00 AM MST

Services Affected:

az1-ss30

az1-ss31

az1-ss32

az1-ss33

az1-ss34

az1-ss35

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 3:01 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 3:30 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Time (EDT) : Sunday, 15th October 02:00 AM EDT 2023   

Servers affected:

mi3-vz7-vu15

mi3-vz7-vu17

mi3-vz7-vu21

mi3-vzm-vu20

mi3-vzm-vu5

mi3-vzm-vu6

mi3-vzm-vu9

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 1:55 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:47 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

[COMPELTED] Multiple MI servers :: Scheduled Maintenance

Start Time (EDT): Sunday, 15th October 01:00 AM EDT 2023   

Servers affected:

mi3-ss56

mi3-ss58

mi3-ss59

mi3-ss6 

mi3-ss63

mi3-ss64

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 1:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 1:28 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

14th October 2023

Multiple NL servers :: Scheduled Maintenance

Start Time (CET, server time): Sunday, 15th October 02:00 AM CET  

Start Time (EDT): Saturday, 14th October 08:00 PM

Servers affected:

nl1-vz7-tvm6

nl1-vz7-tvu1

nl1-vz7-vm2

nl1-vz7-vm3

nl1-vz7-vm4

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 08:22 PM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

 

UPDATE 08:03 PM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues

[COMPLETED] sg1-vz7-vm13 :: Scheduled Maintenance

Start Time (SGT, server time): Sunday, 15th October 12:00 AM SGT  

Start Time (EDT): Saturday, 14th October 12:00 PM

Server affected:

sg1-vz7-vm13

Description: Our Engineering team will perform scheduled maintenance on the VPS node sg1-vz7-vm13. VPS servers hosted on this node may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 11:55 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 12:30 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] mi3-sr29 :: Scheduled Maintenance

Start Date: Saturday, October 14th 2023 EDT

Time: 02:00 AM EDT

Services Affected: mi3-sr29.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:15 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.