The system is experiencing issues

Past Incidents

14th October 2023

[COMPLETED] sg1-vz7-vm13 :: Scheduled Maintenance

Start Time (SGT, server time): Sunday, 15th October 12:00 AM SGT  

Start Time (EDT): Saturday, 14th October 12:00 PM

Server affected:

sg1-vz7-vm13

Description: Our Engineering team will perform scheduled maintenance on the VPS node sg1-vz7-vm13. VPS servers hosted on this node may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 11:55 AM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 12:30 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] mi3-sr29 :: Scheduled Maintenance

Start Date: Saturday, October 14th 2023 EDT

Time: 02:00 AM EDT

Services Affected: mi3-sr29.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 2:15 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

13th October 2023

az1-ts104.a2hosting.com :: Service interruption

az1-ts104.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 05:48 PM EDT: Our System Operations team was able to resolve the issues with the server and the services are online at this time.

[COMPLETED] sg1-sr1 :: Scheduled Maintenance

Start Date: Friday, October 13th, 2023 (Server Time: Saturday, October 13th 2023)

Start Date: Friday, October 13th, 2023 (Server Time: Saturday, October 13th 2023)

Time: 1:00 PM - 3:00 PM EDT (Server Time: 1:00AM - 3:00AM GMT+8)

Services Affected: sg1-sr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:05PM EDT: This maintenance is in progress. We will provide further updates as we have them.

UPDATE 1:30PM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

12th October 2023

Multiple NL servers :: Scheduled Maintenance

Start Time (CET, server time): Sunday, 15th October 01:00 AM CET  

Start Time (EDT): Saturday, 14th October 07:00 PM

Servers affected:

nl1-vzm-vu2

nl1-vzm-vu3

nl1-vzm-vu7

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 07:00 PM EDT: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 07:38 PM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

11th October 2023

No incidents reported

10th October 2023

[COMPLETED] Scheduled Maintenance - MariaDB 10.5 upgrade on multiple SG servers

Start Time (EDT) : Tuesday, 10th October 1:00 PM (Wednesday, 11th October 01:00 AM SGT)

End Time (EDT): Tuesday, 10th October 3:00 PM ((Wednesday, 11th October 03:00 AM SGT)

Affected Services:

sg1-tr1; sg1-tr3; sg1-ts3; sg1-ts4; sg1-ts5; sg1-ts7; sg1-lr1; sg1-lr2; sg1-lr3; sg1-lr4; sg1-lr5

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 2:30PM EDT: This maintenance is in progress. We will provide further updates as we have them.

UPDATE 3:30PM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

This is a test

This is a test and can be ignored.

[RESOLVED] sg1-ts106.a2hosting.com :: Service interruption

sg1-ts106.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 07:25 AM EDT: Our System Operations team was able to resolve the issues with the server and the services are online at this time. 

[Completed] Scheduled Maintenance :: az1-ss1

Start Date (Server time): October 12 Thursday 12:30 AM MST 2023

Eastern Time: October 12 Thursday 03:30 AM EDT 2023

Our System Operations team will be performing the maintenance of the server az1-ss1.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 3:30 AM EDT: This maintenance is in progress. We will provide further updates as we have them.

UPDATE 4:00 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[RESOLVED] Multiple Servers :: IP Range 68.66.216.0/24 Service Interruption

Services on IP Range 68.66.216.0/24 are currently experiencing a service interruption. Users with services hosted on these IPs will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 4:20 AM EDT: Our Engineers are still investigating this issue. Further updates will be provided as it becomes available.

 

UPDATE 4:45 AM EDT: Our Engineers have corrected the issue affecting this IP range. Services are once again available. Thank you for your patience and understanding.

9th October 2023

[CANCELED] az1-ss1 :: Scheduled Maintenance

Start Time:

Server Time: October 9 Monday 01:00 AM MST 2023

Eastern Time: October 9 Monday 04:00 AM EST 2023

Services Affected:

az1-ss1

Our System Operations team will be performing the maintenance of the server az1-ss1.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 4:00 AM EDT: This maintenance has been rescheduled to a later date.

8th October 2023

[COMPLETED] Scheduled Maintenance :: Multiple VZ7 nodes on AZ Datacenter

EDT Time: Oct 8th Sun 04:00 AM 2023

Server Time: Oct 8th Sun 01:00 AM MST 2023

Servers affected

az1-vz7-vm105

az1-vz7-vm106

az1-vz7-vm107

az1-vz7-vm108

az1-vz7-vm109

Description: Our Engineering team will perform scheduled maintenance on the mentioned nodes. VPSs hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 4:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 4:46 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Scheduled Maintenance :: Multiple VZ7 nodes on MI Datacenter

EDT Time: Oct 8th Sunday 02:00 AM EDT 2023

Server Time: Oct 8th Sunday 02:00 AM EDT 2023

Servers affected

mi3-vz7-vm25

mi3-vz7-vm26

mi3-vz7-vm27

mi3-vz7-vm28

mi3-vz7-vu14

Description: Our Engineering team will perform scheduled maintenance on the mentioned nodes. VPSs hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 2:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 3:10 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Multiple AZ servers :: Scheduled Maintenance

EDT Time: Oct 8th Sun 3:00 AM 2023

Server Time: Oct 8th Sun 12:00 AM MST 2023

Time: 3:00 AM - 5:00 AM EDT 

Services Affected:

az1-ls2

az1-ss20

az1-ss21

az1-ss23

az1-ss25

az1-ss29

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 3:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 3:20 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Multiple MI servers :: Scheduled Maintenance

Start Date: Sun, October 8, 2023

End Date: Sun, October 8, 2023

Time: 1:00 AM - 03:00 AM EDT 

Services Affected:

mi3-sr29

mi3-ss100

mi3-ss5

mi3-ss50

mi3-ss51

mi3-ss54

Description: Our System Operations team will be performing scheduled maintenance on the servers. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 1:34 AM EDT: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

7th October 2023

[RESOLVED] Service Interruption :: mi3-ss108

mi3-ss108.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:12AM EDT: Our System Operations team has addressed the issue and services should be back online. Please reach out to our Support team should you encounter any additional issues.

UPDATE 06:20 AM EDT: The service interruption on mi3-ss108 has recurred, and our engineers are actively working to resolve it. We apologize for the inconvenience and appreciate your patience. Updates to follow.

UPDATE 12:30 AM EDT: Our System Operations team has addressed the issue and services should be back online. Please reach out to our Support team should you encounter any additional issues.

[COMPLETED] Scheduled Maintenance - mi3-vz7-vm19

Time: Oct 7th, Saturday

Start time: 1:00 AM EDT 

Description: Our Engineering team will be performing scheduled maintenance on the node. VPSs hosted on this node may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: 01:20 AM: The maintenance is completed.