Past Incidents

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: wwwnl1-sr1.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:04PM Server Time (4:04PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:10PM Server Time (4:10PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: nl1-sr4.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:14PM Server Time (4:14PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:20PM Server Time (4:20PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: wwwnl1-lr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:00PM Server Time (4:00PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:05PM Server Time (4:05PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Wednesday, January 18th, 2023

End Date: Wednesday, January 18th, 2023

Time: 1:00 AM - 7:00 AM EST  (January 17, 2022 11:00 PM - 5:00 AM MST)

Services Affected: az1-tr2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:00 AM EST: Our System Operations team will begin the maintenance shortly. Further updates will be provided as they become available.

UPDATE 2:05AM EST: Our System Operations team is still performing the maintenance on the MySQL service. Brief service interruptions will be experienced. 

UPDATE 3:35AM EST: The maintenance is still in progress. No further updates available at this time.

UPDATE 4:45AM EST: Our System Operations team is nearing completion of the maintenance. Brief service interruptions may be experienced. We appreciate your patience and understanding.

UPDATE 5:50AM EST: The maintenance has been completed. Services are online and available.

az1-ss34.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 8:54 AM  :: Our System Operations team was able to resolve all issues affecting az1-ss34.a2hosting.com. Services are available. We appreciate your patience and understanding.

Our Operations/Engineering Department is conducting an Emergency upgrade of MySQL on this server. Accounts on this server will experience a degradation of service during the upgrade process.  We will continue to post here periodically to keep you informed of the progress.

[RESOLVED] Update: Our Operations/Engineering departments have finished the required upgrade.

Our customer portal, my.a2hosting.com is currently experiencing a service interruption. Users attempting to access https://my.a2hosting.com will experience an error as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:43 AM EDT: Our System Operations team identified and resolved the issue. Our customer portal, my.a2hosting.com is accessible again at this time.

Start Date: Thursday, January 12th, 2023 

End Date: Thursday, January 12th, 2023

Time: 11:00 AM - 12:00 PM EST (Server time: Friday January 13th, 12:00AM - 1:00AM GMT+8)

Services Affected: sg1-tr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11am EST :: This will be in progress, we will update you as soon as this is finished.

As of 11:09am EST :: This maintenance has now been completed, please let us know if you experience any issues via our support team.

Start Date: Friday, January 12th, 2023

End Date: Friday, January 12th, 2023

Time: 2:00 AM - 3:00 AM ET (Server Time 12:00 AM - 1:00 AM GMT -7)

Services Affected: az1-ss39.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 2:00 AM EST: The scheduled maintenance has started for this server. We will continue to provide updates as they become available.

UPDATE 2:15 AM EST: The maintenance has been completed at this time.

Start Date: Thursday, January 12th, 2023

End Date: Thursday, January 13th, 2023

Time: 12:00 AM - 1:00 AM ET 

Services Affected: mi3-ss4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM EST: The scheduled maintenance has started for this server. We will continue to provide updates as they become available.

UPDATE 12:15 AM EST: The maintenance has been completed at this time.

Start Date: Wednesday, January 11th, 2023

End Date: Wednesday, January 11th, 2023

Time: 12:45 AM - 05:00 AM EST 

Services Affected: mi3-mw5.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:45AM EST: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 4:20AM EST: Unfortunately for technical reasons, our team has had to postpone this maintenance. We will reschedule it at a more opportune time to ensure minimal impact.