The system is experiencing issues

Past Incidents

25th January 2023

[COMPLETED] Singapore Network Maintenance

Start Date: Wednesday, January 25th, 2023

End Date: Wednesday, January 25th, 2023

Time: 12:00 PM - 2:00 PM EST, Local time 1:00 AM - 3:00 AM SG Time.

Services Affected: Singapore Core Network

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 12:47 PM EST this Maintenance is now completed.

24th January 2023

[RESOLVED] Professional Email :: Service Interruption

At 11:17 AM EST :: Our engineers are working on a service Interruption to our Professional email service affecting Titan Client (Mail Send, log in, Incoming Mail) and Calendar and Contacts. We will provide updates as soon as we have more information.

As of 12:53 PM :: Our engineers were able to resolve this issue and your services are all back to normal.

[RESOLVED] Scheduled Maintenance :: my.a2hosting.com

Start time: Tuesday, January 24th, 2023, 6:00 AM EST

End time: Tuesday, January 24th, 2023, 1:00 PM EST

Services Affected:

my.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance https://my.a2hosting.com. The client portal will be unavailable during the maintenance period. 

UPDATE 5:55 AM EST: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 6:00 AM EST: We have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 08:12 AM EST : We are still in the process of working on this maintenance, we will have more updates for you soon once this progresses further.

UPDATE 09:20 AM EST : We are still in the process of working on this maintenance, we will have more updates for you soon once this progresses further.

UPDATE 11:15 AM EST : We are still working on this and we will update you as soon as possible. We will have more updates soon.

UPDATE 11:52 AM EST : We are still working on this and we will update you as soon as possible. We will have more updates soon.

UPDATE 15:30 PM EST : This has now been completed. We are however experiencing some performance issues with my.a2hosting.com and we will provide more updates soon.

UPDATE 20:40 PM EST: The performance issues should be addressed at this time. Please reach out to our support team should you encounter any further issues.

[RESOLVED] mi3-tr101 :: Service Interruption

mi3-tr101 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:00 AM: Our System Operations team was able to resolve all issues affecting az1-ss34.a2hosting.com. Services are available. We appreciate your patience and understanding.

23rd January 2023

az1-vz7-vm105 :: Scheduled Maintenance

Start Date: Wednesday, January 25, 2023

End Date: Wednesday, January 25, 2023

Time: 1:00 AM - 2:00 AM EST (January 26, 2022 11:00 PM MST)

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

[RESOLVED] Michigan :: Datacenter Maintenance

Start Date: Monday, January 23, 2023

End Date: Monday, January 23, 2023

Time: 12:00 AM - 4:00 AM EST

Description: Our System Operations team will be performing scheduled maintenance in our Michigan Datacenter. Users may experience a brief service interruption or latency while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

04:00 AM EST: The maintenance is completed successfully.

[COMPLETED] az1-ts2 Scheduled Maintenance

Start Date: Monday, January 23, 2023

End Date: Monday, January 23, 2023

Time: 12:00 AM EST (10:00 PM local time)- 4:00 AM EST (2:00 AM local time)

Services Affected: az1-ts2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

01:35 AM EST: The maintenance is still in progress. We appreciate your continuous understanding and patience.

04:30 AM EST: The maintenance is still in progress. We will keep this thread as new updates become available.

07:50 AM EST: The maintenance is still running. Thank you for your patience and understanding. We will update this thread as soon as new information becomes available. 

11:50 AM EST: The maintenance is still running. We will continue providing updates.

01:10 PM EST: The maintenance is now completed. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

 

22nd January 2023

No incidents reported

21st January 2023

Sectigo SSL :: Scheduled Maintenance

Start Date: Saturday, January 21st, 2023

End Date: Sunday, January 21st, 2023

Time: 11:59 PM - 02:00 AM EST

Services Affected: All platforms using free Sectigo SSL certificates.

Description: Our vendor Sectigo anticipates that its certificate issuing platform will be unavailable for up to 2 hours. SSL certificate requests during this time will be delayed.

UPDATE 7:00 PM: The Sectigo maintenance has started. We will provide updates as they become available.

UPDATE 9:00 PM EST: The Sectigo maintenance should now be completed at this time and can be confirmed via: https://sectigo.status.io/

20th January 2023

No incidents reported

19th January 2023

[COMPLETED] Singapore :: Datacenter Maintenance

Start Date: Thursday, January 19, 2023 (Server Date: Friday Jan 20, 2023)

End Date: Thursday, January 19, 2023 (Server Date: Friday Jan 20, 2023)

Time: 1:00 PM - 2:00 PM EST (Server Time 2:00 AM - 3:00 AM GMT+8)

Description: Our System Operations team will be performing scheduled maintenance in our Singapore Datacenter. Users may experience a brief service interruption or latency while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 1 PM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:57 EST :: This maintenance is now completed.

 

[COMPLETED] sg1-lr2 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 11:00 AM EST (00:00 Local Time Jan-20) -3:00 PM EST (04:00 Local Time Jan-20)

Services Affected: wwwsg1-lr2.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11 AM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:05 EST :: This has now been completed

[COMPLETED] sg1-sr3 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 11:00 AM EST (00:00 Local Time Jan-20) -3:00 PM EST (04:00 Local Time Jan-20)

Services Affected: wwwsg1-sr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11:05 AM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:10AM EST :: This has now been completed.

[COMPLETED] sg1-sr4 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 11:00 AM EST (00:00 Local Time Jan-20) -3:00 PM EST (04:00 Local Time Jan-20)

Services Affected: wwwsg1-sr4.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11 AM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:16 EST :: This maintenance has now been completed.

[COMPLETED] sg1-ts3 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 11:00 AM EST (00:00 Local Time Jan-20) -3:00 PM EST (04:00 Local Time Jan-20)

Services Affected: wwwsg1-ts3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11 AM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:25 AM EST :: This maintenance has now been completed.

[COMPLETED] az1-sr3 - Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 2:00 AM EST (12:00 AM local time)- 6:00 AM EST (4:00 AM local time)

Services Affected: wwwaz1-sr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 2:07 AM EST: The maintenance is now completed.

[COMPLETED] az1-tr2 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 2:00 AM EST (12:00 AM local time)- 6:00 AM EST (4:00 AM local time)

Services Affected: wwwaz1-tr2.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 2:13 AM EST:  The maintenance has been completed at this time.

[COMPLETED] mi3-lr10 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-lr10.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:10 AM EST: The maintenance is now completed.

[COMPLETED] mi3-lr13 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-lr13.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:18 EST: The maintenance is now completed.

[COMPLETED] mi3-sr3 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:24 AM EST: The maintenance is now completed.

[COMPLETED] mi3-sr5 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr5.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:30 AM EST: The maintenance is completed.

[COMPLETED] mi3-sr6 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr6.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:36 AM EST: The maintenance is now completed.

[COMPLETED] mi3-sr18 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr18.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:40 AM EST: The maintenance is completed.

[COMPLETED] mi3-sr21 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr21.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:48 AM EST: The maintenance is completed.

[COMPLETED] mi3-sr23 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr23.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:55 AM EST: The maintenance is completed.

18th January 2023

[COMPLETED] nl1-sr6 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: nl1-sr6.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:20PM Server Time (4:20PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:24PM Server Time (4:24PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

 

[COMPLETED] nl1-sr1 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: wwwnl1-sr1.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:04PM Server Time (4:04PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:10PM Server Time (4:10PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

[COMPLETED] nl1-sr4 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: nl1-sr4.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:14PM Server Time (4:14PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:20PM Server Time (4:20PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

[COMPLETED] nl1-lr3 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: wwwnl1-lr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:00PM Server Time (4:00PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:05PM Server Time (4:05PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]az1-tr2 :: Scheduled Maintenance

Start Date: Wednesday, January 18th, 2023

End Date: Wednesday, January 18th, 2023

Time: 1:00 AM - 7:00 AM EST  (January 17, 2022 11:00 PM - 5:00 AM MST)

Services Affected: az1-tr2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:00 AM EST: Our System Operations team will begin the maintenance shortly. Further updates will be provided as they become available.

UPDATE 2:05AM EST: Our System Operations team is still performing the maintenance on the MySQL service. Brief service interruptions will be experienced. 

UPDATE 3:35AM EST: The maintenance is still in progress. No further updates available at this time.

UPDATE 4:45AM EST: Our System Operations team is nearing completion of the maintenance. Brief service interruptions may be experienced. We appreciate your patience and understanding.

UPDATE 5:50AM EST: The maintenance has been completed. Services are online and available.