Past Incidents

Start Date: Thursday, January 11, 2023

End Date: Thursday, January 12, 2023

Time: 10:00 PM EST (Jan-11) - 04:00 AM EST (Jan-12)

Services Affected: mi3-mw5.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:00 PM EST: First stage of this maintenance has been started, there is no downtime associated with this stage.

UPDATE 2:20 AM EST: The maintenance continues on mi3-mw5.a2hosting.com at this time; users may experience brief interruptions in service as the maintenance continues.

UPDATE 5:30 AM EDT: Our team is still working on this maintenance. We will post an update once the maintenance has been completed. We sincerely appreciate your patience and understanding in this regard.

UPDATE 6:30 AM EDT: The maintenance is now completed.

mi3-ts101.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 03:36AM: Our System Operations team was able to resolve all issues affecting mi3-ts101.a2hosting.com. Services are available. We appreciate your patience and understanding.

Start Date: Saturday, January 7th, 2023

End Date: Sunday, January 7th, 2023

Time: 06:59 PM - 09:00 PM EST

Services Affected: All platforms using free Sectigo SSL certificates.

Description: Our vendor Sectigo anticipates that its certificate issuing platform will be unavailable for up to 2 hours. SSL certificate requests during this time will be delayed.

UPDATE 11:48 PM: The maintenance should now be completed. Please don't hesitate to reach out to our Support team should you encounter any issues.

Start Date: Friday, January 6th, 2023

End Date: Friday, January 6th, 2023

Time: 12:00 AM - 12:10 AM EST 

Services Affected: mi3-lr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 01/06/2023 12:10 AM EST: The maintenance has been completed successfully.

Our Engineering Department is investigating multiple reports of delays in the Free SSL Certificates.  Currently we are detecting an error on Sectigo and have reported the error to both Sectigo and the cPanel Store. Unfortunately such an issue is out of our control, but we are working diligently with them supplying the information in the error logs.

We will be updating this post with any additional information as we received it.

UPDATE: 01/04/2023 03:00 PM EST --  Our vendor cPanel verified there is a systemic issue on their end causing delays with AutoSSL issuing and renewing certificates.

UPDATE 01/04/2023 8:16 PM EST: The cPanel development team is investigating the issue at this time. We will continue to provide updates as more information becomes available.

UPDATE 01/04/2023 11:20PM EST: cPanel is still currently working on addressing this issue. We will continue to post updates as they become available.

UPDATE 01/05/2023 03:55 AM EST: cPanel continues working on the SSL problem even though the number of errors should be decreased. We will keep this post updated as soon as we receive more information. In the meantime, please, reach out to our support if you get any troubles with the AutoSSL service.

UPDATE 01/05/2023 07:00 AM EST: According to the cPanel support, the issue with AutoSSL is resolved. Please, contact our support if you experience any difficulties. We thank you for your understanding and patience.