Past Incidents

Our Engineering Department is investigating multiple reports of delays in the Free SSL Certificates.  Currently we are detecting an error on Sectigo and have reported the error to both Sectigo and the cPanel Store. Unfortunately such an issue is out of our control, but we are working diligently with them supplying the information in the error logs.

We will be updating this post with any additional information as we received it.

UPDATE: 01/04/2023 03:00 PM EST --  Our vendor cPanel verified there is a systemic issue on their end causing delays with AutoSSL issuing and renewing certificates.

UPDATE 01/04/2023 8:16 PM EST: The cPanel development team is investigating the issue at this time. We will continue to provide updates as more information becomes available.

UPDATE 01/04/2023 11:20PM EST: cPanel is still currently working on addressing this issue. We will continue to post updates as they become available.

UPDATE 01/05/2023 03:55 AM EST: cPanel continues working on the SSL problem even though the number of errors should be decreased. We will keep this post updated as soon as we receive more information. In the meantime, please, reach out to our support if you get any troubles with the AutoSSL service.

UPDATE 01/05/2023 07:00 AM EST: According to the cPanel support, the issue with AutoSSL is resolved. Please, contact our support if you experience any difficulties. We thank you for your understanding and patience.

Start Date: Sunday, January 8th, 2023 

End Date: Monday, January 8th, 2023  

Time: 9:00 PM - 11:00 PM ET 

Services Affected: Livechat

Description: Our Livechat service will be undergoing a scheduled maintenance during this time and users may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

Start Date: Wednesday, January 4th, 2023

End Date: Wednesday, January 4th, 2023

Time: 01:00 AM - 05:00 AM EDT 

Services Affected: mi3-vz7-vm146

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:00AM EST: Our System Operations team will begin the maintenance shortly. Further updates will be provided as they are available.

UPDATE 1:15AM EST: The maintenance has been completed. We appreciate your patience and understanding.

nl1-ts103.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 09:00AM: Our System Operations team was able to resolve all issues affecting nl1-ts103.a2hosting.com. Services are available. We appreciate your patience and understanding.