The system is experiencing issues

Past Incidents

28th August 2023

[RESOLVED] mi3-vz7-vm137 :: Service Interruption

mi3-vz7-vm137 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 4:40PM EST: The issue affecting the server should be corrected at this time. Please reach out to our Support Team should you encounter any further issues.

[Resolved] Our Website :: Service Interruption

Our website is currently experiencing a service interruption. Users may experience features missing or not working normally. Our development team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 05:35 AM EDT: Issues with our website have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

UPDATE 06:25 AM EDT: Some users may experience a time-out error while opening the Knowledgebase page. Our engineers are working on this problem. 

UPDATE 06:55 AM EDT: The Knowledgebase is accessible again.

[COMPLETED] Scheduled Maintenance :: az1-ts1

Start Date (Server time): Aug 29th, Tuesday 01:00 AM MST 2023 

Eastern Time: Aug 29th, Tuesday 04:00 AM 2023

Our System Operations team will be performing the maintenance of the server az1-ts1.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 04:16 AM EDT: The maintenance is completed. The server is back online.

[COMPLETED] Scheduled Maintenance :: az1-sr2

Start Date (Server time): Aug 29th, Tuesday 01:00 AM MST 2023 

Eastern Time: Aug 29th, Tuesday 04:00 AM 2023

Our System Operations team will be performing the maintenance of the server az1-sr2.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE: 04:30 AM EDT: The maintenance is completed, the server is up and running.

27th August 2023

No incidents reported

26th August 2023

[RESOLVED] mi3-sr100 :: Service Interruption

mi3-sr100 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 9:40 PM ET: The issue affecting the server should be corrected at this time. Please reach out to our Support Team should you encounter any further issues.

25th August 2023

Pro Email Interruption

We are aware of intermittent issues with outbound email on our Pro email services. Updates will be available from Titan via their status page available here: https://status.titan.email/

We will provide updates as we receive them.

UPDATE 3:05PM EDT: Titan's Operation team is working to resolve this issue. They have identified the issue and are working to implement a fix.

UPDATE 3:25PM EDT: Titan has reported the issue is resolved (https://status.titan.email/incidents/b2cvlj3njm5t). If you are still experiencing issues, please reach out to our Support team for assistance.

[COMPLETED] Scheduled Maintenance :: mi3-ls4

Start Date: Saturday, August 26, 2023 ET 

End Date: Saturday, August 26, 2023 ET

Time: 12:00 AM Eastern Time.

Our System Operations team will be performing the maintenance of the server mi3-ls4.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE: 12:20 AM EDT: The maintenance has started.

UPDATE 12:43 AM EDT: The maintenance has been completed.

[COMPLETED] Scheduled Maintenance :: mi3-sr6

Start Date: Saturday, August 26, 2023 ET 

End Date: Saturday, August 26, 2023 ET

Time: 12:00 AM Eastern Time.

Our System Operations team will be performing the maintenance of the server mi3-sr6.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 12:17 AM EDT: The maintenance for mi3-sr6 is completed successfully.

24th August 2023

No incidents reported

23rd August 2023

Scheduled Maintenance :: sg1-ts108

Start Date: Wednesday, August 23, 2023 ET 

End Date: Wednesday, August 23, 2023 ET  

Time: 01:00 PM - 02:00 PM ET (Thursday 01:00 AM - 02:00 AM Singapore Time (SGT)) 

Our System Operations team will be performing scheduled maintenance on sg1-ts108.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 12:55PM EDT: This maintenance will begin shortly. Users hosted on this server may experience service degradation. Updates will be provided as they become available. We appreciate your patience and understanding while the maintenance is performed.

UPDATE 1:35PM EDT: The maintenance has been completed at this time. No further interruptions are planned at this time.

[RESOLVED]Netherlands :: Intermittent connectivity

We have been reporting intermittent connectivity issues on NL Turbo servers, which include intermittent CURL errors, slowness, or timeouts. Our Engineers are investigating the problem at this moment. If you are experiencing the symptoms, please, reach out to our Support. We appreciate your understanding and patience. We will post all updates in this thread.

UPDATE 12:45PM EDT: Our Engineers continue to investigating the intermittent connectivity to our Netherlands data center. We will provide further updates as they become available.

UPDATE 9:30AM EDT: The issues causing intermittent connectivity to our NL Turbo servers are resolved. If you are still experiencing any symptoms, please reach out to our Support team. 

[COMPLETED] Arizona DataCenter :: Scheduled Network Maintenance

Start Date: Tuesday, August 23, 2023 EDT

End Date: Tuesday, August 23, 2023 EDT

Time: Tuesday 4:00 AM - 06:00 AM EDT

Description: Our Network Engineering team will perform scheduled maintenance on the Arizona Datacenter. Users may experience a brief service interruption while the scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 4:00 AM EDT: Our Network Engineering has started the maintenance. We will update this thread as more information becomes available in this regard.

UPDATE 6:00 AM EDT: The scheduled maintenance has been completed. Please reach out to our support team should you encounter any further issues.

22nd August 2023

[Completed] Michigan :: Network Maintenance

Start Date: Wednesday, August 23, 2023 EDT

End Date: Wednesday, August 23, 2023 EDT

Time: 12:00 AM - 2:00 AM EDT

Description: Our System Operations team will be performing scheduled maintenance in the Michigan Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread

UPDATE 12:50 AM EDT: The maintenance has been completed.

[RESOLVED] mi3-lr4 :: Service Interruption

mi3-lr4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:00PM EDT: Issues on mi3-lr3 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[COMPLETED] nl1-vz7-vu8 :: Scheduled Maintenance

Start Date: Tuesday, August 22, 2023

End Date: Wednesday, August 23, 2023

Time: 8:00 PM - 12:00 AM EDT (2:00 AM CEST, Wednesday, August 23 - 5:00 AM CEST, Wednesday, August 23)

Services Affected:

nl1-vz7-vu8

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 8:00PM EDT: Our Engineers have started the maintenance. We will update this thread as more information becomes available in this regard.

UPDATE 10:40PM EDT: Maintenance on nl1-vz7-vu8 has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Arizona DataCenter :: Scheduled Network Maintenance

Start Date: Tuesday, August 22, 2023 EDT 

End Date: Tuesday, August 22, 2023 EDT 

Time: Tuesday 3:00 AM - 05:00 AM EDT  

Description: Our System Operations team will be performing scheduled maintenance on the Arizona Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 03:00 AM: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 03:50 AM: The scheduled maintenance has been completed. Please reach out to our support team should you encounter any further issues.

21st August 2023

nl1-tr101 :: Service interruption

Our monitoring system alerted us to a service interruption involving nl1-tr101. Our System Engineers have been working diligently to restore service. We are working on resolving this situation. More updates will be provided as soon as we get them. 

9:30 AM EDT UPDATE:  Our System Engineers are still working towards a resolution, they are monitoring the server at this moment. New updates will be provided soon.

1:58PM EDT UPDATE: Our System Engineers have corrected the issue and all services should be back online.