The system is experiencing issues

Past Incidents

4th September 2023

nlssr2 :: Service Interruption

nlssr2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:25 PM EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 6:08 PM EDT: Our System Operations team is still working on resolving this interruption. Additional updates will be provided as they become available.

UPDATE 8:19 PM EDT: Our System Operations team continues to work on resolving this interruption. Additional updates will be provided as they become available.

UPDATE 10:25 PM EDT: Our System Operations team is still working on resolving this interruption. Additional updates will be provided as they become available.

UPDATE 11:25 PM EDT: Our System Operations team has been able to resolve the issue affecting the server but will continue to monitor it. Please feel free to reach out to our Support team should you encounter any further issues.

3rd September 2023

No incidents reported

2nd September 2023

[COMPLETED] Scheduled Maintenance :: az1-ss1

Start Date (Server time): September 2nd Saturday 01:00 AM MST 2023

Eastern Time: September 2nd Saturday 04:00 AM 2023

Our System Operations team will be performing the maintenance of the server az1-ss1.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 4:00 AM EDT: The maintenance has started.

UPDATE 5:00 AM EDT: The maintenance has been completed at this time.

[COMPLETED] Scheduled Maintenance :: az1-ts102

Start Date (Server time): September 2nd, Saturday 01:00 AM MST 2023

Eastern Time: September 2nd Saturday 04:00 AM 2023

Our System Operations team will be performing the maintenance of the server az1-ts102.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 4:00 AM EDT: The maintenance has started.

UPDATE 5:00 AM EDT: The maintenance has been completed at this time.

1st September 2023

No incidents reported

31st August 2023

[RESOLVED] src8 :: Service Interruption

src8 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 07:00 AM EDT: Our Engineers were able to fix the problem, The server is up and running again.

30th August 2023

No incidents reported

29th August 2023

[RESOLVED]Scheduled Maintenance :: sg1-vz7-tvm3

Start Date: Thursday, August 31, 2023

End Date: Thursday, August 31, 2023

Time: 12:00 AM - 1:00 AM EDT (Server Time: 12:00 PM - 1:00 PM GMT+8)

Services Affected:

sg1-vz7-tvm3

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed

Update 11:55AM EDT: Our System Operations will begin the maintenance shortly. Thank you for your understanding and patience.

UPDATE 12:20PM EDT: The maintenance has been completed at this time.

[RESOLVED]Scheduled Maintenance :: sg1-vz7-vm12

Start Date: Thursday, August 31, 2023

End Date: Thursday, August 31, 2023

Time: 12:30 AM - 1:30 AM EDT (Server Time: 12:30 PM - 1:30 PM GMT+8)

Services Affected:

sg1-vz7-vm12

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed

UPDATE 12:30PM EDT: Our System Operations team is beginning the maintenance. Thank you for your patience and understanding.

UPDATE 12:55PM EDT: The maintenance has been completed at this time.

28th August 2023

[RESOLVED] az1-ls13 :: Service Interruption

az1-ls13 is currently experiencing a service interruption. Our System Engineers are performing an emergency maintenance on it to ensure stability. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available and sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 10:09 PM EST (7:09 PM Server Time): The issue affecting the server should be corrected at this time. Please reach out to our Support Team should you encounter any further issues.

[RESOLVED] mi3-vz7-vm137 :: Service Interruption

mi3-vz7-vm137 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 4:40PM EST: The issue affecting the server should be corrected at this time. Please reach out to our Support Team should you encounter any further issues.

[Resolved] Our Website :: Service Interruption

Our website is currently experiencing a service interruption. Users may experience features missing or not working normally. Our development team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 05:35 AM EDT: Issues with our website have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

UPDATE 06:25 AM EDT: Some users may experience a time-out error while opening the Knowledgebase page. Our engineers are working on this problem. 

UPDATE 06:55 AM EDT: The Knowledgebase is accessible again.

[COMPLETED] Scheduled Maintenance :: az1-ts1

Start Date (Server time): Aug 29th, Tuesday 01:00 AM MST 2023 

Eastern Time: Aug 29th, Tuesday 04:00 AM 2023

Our System Operations team will be performing the maintenance of the server az1-ts1.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 04:16 AM EDT: The maintenance is completed. The server is back online.

[COMPLETED] Scheduled Maintenance :: az1-sr2

Start Date (Server time): Aug 29th, Tuesday 01:00 AM MST 2023 

Eastern Time: Aug 29th, Tuesday 04:00 AM 2023

Our System Operations team will be performing the maintenance of the server az1-sr2.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE: 04:30 AM EDT: The maintenance is completed, the server is up and running.