The system is experiencing issues

Past Incidents

18th January 2023

[COMPLETED] nl1-sr6 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: nl1-sr6.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:20PM Server Time (4:20PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:24PM Server Time (4:24PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

 

[COMPLETED] nl1-sr1 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: wwwnl1-sr1.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:04PM Server Time (4:04PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:10PM Server Time (4:10PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

[COMPLETED] nl1-sr4 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: nl1-sr4.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:14PM Server Time (4:14PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:20PM Server Time (4:20PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

[COMPLETED] nl1-lr3 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: wwwnl1-lr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:00PM Server Time (4:00PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:05PM Server Time (4:05PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]az1-tr2 :: Scheduled Maintenance

Start Date: Wednesday, January 18th, 2023

End Date: Wednesday, January 18th, 2023

Time: 1:00 AM - 7:00 AM EST  (January 17, 2022 11:00 PM - 5:00 AM MST)

Services Affected: az1-tr2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:00 AM EST: Our System Operations team will begin the maintenance shortly. Further updates will be provided as they become available.

UPDATE 2:05AM EST: Our System Operations team is still performing the maintenance on the MySQL service. Brief service interruptions will be experienced. 

UPDATE 3:35AM EST: The maintenance is still in progress. No further updates available at this time.

UPDATE 4:45AM EST: Our System Operations team is nearing completion of the maintenance. Brief service interruptions may be experienced. We appreciate your patience and understanding.

UPDATE 5:50AM EST: The maintenance has been completed. Services are online and available.

17th January 2023

[RESOLVED] mi3-tr101 :: Service Interruption

mi3-tr101 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:27PM EST: Issues on mi3-tr101 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] AZ1-SS34 :: Service Interruption

az1-ss34.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 8:54 AM  :: Our System Operations team was able to resolve all issues affecting az1-ss34.a2hosting.com. Services are available. We appreciate your patience and understanding.

16th January 2023

[Resolved] nl1-ts103 MySQL Upgrade

Our Operations/Engineering Department is conducting an Emergency upgrade of MySQL on this server. Accounts on this server will experience a degradation of service during the upgrade process.  We will continue to post here periodically to keep you informed of the progress.

Update 4:50 ET: Our Operations/Engineering departments have finished the required upgrade.

[RESOLVED]sg1-ts105 MySQL Upgrade

Our Operations/Engineering Department is conducting an Emergency upgrade of MySQL on this server. Accounts on this server will experience a degradation of service during the upgrade process.  We will continue to post here periodically to keep you informed of the progress.

 

[RESOLVED] Update: Our Operations/Engineering departments have finished the required upgrade.

15th January 2023

sgsrc2 :: Emergency Maintenance

Our System Operations team will be performing emergency maintenance on sgsrc2. Users will experience a brief service interruption while the maintenance is performed. We appreciate your patience and understanding during this maintenance.

UPDATE 8:22 PM EST: The emergency maintenance on this server is now complete.

14th January 2023

Sectigo SSL :: Scheduled Maintenance

Start Date: Saturday, January 14th, 2023

End Date: Sunday, January 15th, 2023

Time: 11:59 PM - 02:00 AM EST

Services Affected: All platforms using free Sectigo SSL certificates.

Description: Our vendor Sectigo anticipates that its certificate issuing platform will be unavailable for up to 2 hours. SSL certificate requests during this time will be delayed.

13th January 2023

Phone Support :: Scheduled Maintenance

Start Date: Saturday, January 21, 2023, 02:00 AM ET

End Date: Saturday, January 21, 2023, 11:00 AM ET 

Time: 2:00 AM - 11:00 AM ET 

 

Services Affected: Phone Support

 

Description: Our Phone service will be undergoing a scheduled maintenance during this time and users may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

[RESOLVED] mi3-mw5 :: MySQL service Interruption

mi3-mw5 is currently experiencing MySQL Server issues. Users hosted on this server may experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:00 AM EST: mi3-mw5 is now fully operational, we do apologize for any inconvenience caused. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.  

12th January 2023

[RESOLVED] VPS's on IP Range 185.160.67.XXX Interruption.

VPS's on IP Range 185.160.67.XXX are currently experiencing a service interruption. Users hosted on these VPS's will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

As of 3:30PM EST :: Our system engineers have resolved this issue, please let us know if you are still experiencing any issues.

[RESOLVED] my.a2hosting.com :: Service Interruption

Our customer portal, my.a2hosting.com is currently experiencing a service interruption. Users attempting to access https://my.a2hosting.com will experience an error as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:43 AM EDT: Our System Operations team identified and resolved the issue. Our customer portal, my.a2hosting.com is accessible again at this time.

[COMPLETED] sg1-tr1 :: Scheduled Maintenance

Start Date: Thursday, January 12th, 2023 

End Date: Thursday, January 12th, 2023

Time: 11:00 AM - 12:00 PM EST (Server time: Friday January 13th, 12:00AM - 1:00AM GMT+8)

Services Affected: sg1-tr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11am EST :: This will be in progress, we will update you as soon as this is finished.

As of 11:09am EST :: This maintenance has now been completed, please let us know if you experience any issues via our support team.

[COMPLETED] az1-ss39 :: Scheduled Maintenance

Start Date: Friday, January 12th, 2023

End Date: Friday, January 12th, 2023

Time: 2:00 AM - 3:00 AM ET (Server Time 12:00 AM - 1:00 AM GMT -7)

Services Affected: az1-ss39.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 2:00 AM EST: The scheduled maintenance has started for this server. We will continue to provide updates as they become available.

UPDATE 2:15 AM EST: The maintenance has been completed at this time.

[COMPLETED] mi3-ss4 :: Scheduled Maintenance

Start Date: Thursday, January 12th, 2023

End Date: Thursday, January 13th, 2023

Time: 12:00 AM - 1:00 AM ET 

Services Affected: mi3-ss4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM EST: The scheduled maintenance has started for this server. We will continue to provide updates as they become available.

UPDATE 12:15 AM EST: The maintenance has been completed at this time.

11th January 2023

[COMPLETED] mi3-mw5 :: Scheduled Maintenance

Start Date: Thursday, January 11, 2023

End Date: Thursday, January 12, 2023

Time: 10:00 PM EST (Jan-11) - 04:00 AM EST (Jan-12)

Services Affected: mi3-mw5.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:00 PM EST: First stage of this maintenance has been started, there is no downtime associated with this stage.

UPDATE 2:20 AM EST: The maintenance continues on mi3-mw5.a2hosting.com at this time; users may experience brief interruptions in service as the maintenance continues.

UPDATE 5:30 AM EDT: Our team is still working on this maintenance. We will post an update once the maintenance has been completed. We sincerely appreciate your patience and understanding in this regard.

UPDATE 6:30 AM EDT: The maintenance is now completed.

[RESCHEDULED] mi3-mw5 :: Scheduled Maintenance

Start Date: Wednesday, January 11th, 2023

End Date: Wednesday, January 11th, 2023

Time: 12:45 AM - 05:00 AM EST 

Services Affected: mi3-mw5.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:45AM EST: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 4:20AM EST: Unfortunately for technical reasons, our team has had to postpone this maintenance. We will reschedule it at a more opportune time to ensure minimal impact.