The system is experiencing issues

Past Incidents

10th November 2022

[COMPLETED] mi3-vz7-vu7 :: Scheduled Maintenance

Start Date: Thursday, November 10th, 2022

Time: 03:00 AM EST 

Service Affected: mi3-vz7-vu7

Description: Our System Operations team will be performing routine scheduled maintenance. Users under this node will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00 AM EDT: Our System Operations team started the scheduled maintenance. We appreciate your patience and understanding during the brief service interruption. Updates will be provided as they become available.

UPDATE 5:30 AM EDT: The maintenance is still in progress. Thanks for your patience.

UPDATE 8:30 AM EDT: The maintenance was completed. Thanks for your patience, please let us know if you experience any issue. 

[RESOLVED] Arizona and Singapore Datacenters :: Service Interruption

We are aware of some of our clients experiencing intermittent service interruption in our Arizona and Singapore Datacenters. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:50AM EST: Our System Engineers have implemented a fix to prevent further intermittent interruptions. Services will continue to be monitored for any issues.

9th November 2022

[RESOLVED] az1-vm1 :: Scheduled Maintenance

Start Date: Saturday, November 12, 2022

End Date: Saturday, November 12, 2022

Time: 4:00AM - 7:00AM EST (2:00AM - 5:00AM MST)

Service Affected: az1-vm1.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:50AM EST: Our System Operations team will begin this maintenance shortly. We appreciate your patience and understanding during the brief service interruption.

UPDATE 4:00AM EST: Our System Operations team has begun the maintenance.

UPDATE 4:45AM EST: Our System Operations team is still performing the scheduled maintenance. Further updates will be provided as they become available.

UPDATE 6:00AM EST: The maintenance is still in progress. We will provide further updates.

UPDATE 7:30AM EST: The maintenance has been completed at this time. Services are online and available.

az1-ls18 :: Emergency Maintenance

Our System Operations team will be performing emergency maintenance on az1-ls18. Users will experience a brief service interruption while the maintenance is performed. We appreciate your patience and understanding during this maintenance.

UPDATE 3:00AM EST: Our System Operations team has completed the maintenance at this time. 

8th November 2022

[RESOLVED] mi3-ts6 :: Service Interruption

mi3-ts6 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 11:30PM EST: Issues on mi3-ts6 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]mi3-ss1 :: Scheduled Maintenance

Start Date: Wednesday, November 16th, 2022

End Date: Wednesday, November 16th, 2022

Time: 12:00 AM - 05:00 AM EDT 

Services Affected: mi3-ss1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:05AM EST: Our System Operations team will begin the maintenance shortly.

UPDATE 12:15AM EST: The maintenance has been completed at this time.

[RESOLVED]mi3-ss12 :: Scheduled Maintenance

Start Date: Wednesday, November 16th, 2022

End Date: Wednesday, November 16th, 2022

Time: 12:00 AM - 05:00 AM EDT 

Services Affected: mi3-ss12.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:15AM EST: Our System Operations team will begin the maintenance shortly.

UPDATE 12:20AM EST: The maintenance has been completed at this time.

[RESOLVED]mi3-ss23 :: Scheduled Maintenance

Start Date: Wednesday, November 16th, 2022

End Date: Wednesday, November 16th, 2022

Time: 12:00 AM - 05:00 AM EDT 

Services Affected: mi3-ss23.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:40AM EST: Our System Operations team will begin the maintenance shortly.

UPDATE 12:55AM EST:  The maintenance has been completed at this time.

[RESOLVED]mi3-ss27 :: Scheduled Maintenance

Start Date: Wednesday, November 16th, 2022

End Date: Wednesday, November 16th, 2022

Time: 12:00 AM - 05:00 AM EDT 

Services Affected: mi3-ss27.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:40AM EST: Our System Operations team will begin the maintenance shortly.

UPDATE 12:55AM EST:  The maintenance has been completed at this time.

[RESOLVED]mi3-ss49 :: Scheduled Maintenance

Start Date: Wednesday, November 16th, 2022

End Date: Wednesday, November 16th, 2022

Time: 12:00 AM - 05:00 AM EDT  

Services Affected: mi3-ss49.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:25AM EST: Our System Operations team will begin the maintenance shortly.

UPDATE 12:30AM EST: The maintenance has been completed at this time.

[RESOLVED] mi3-mw4 :: Scheduled Maintenance

Start Date: Saturday, November 12th, 2022

End Date: Saturday, November 12th, 2022

Time: 12:00 AM - 05:00 AM EDT 

Services Affected: mi3-mw4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:20AM EST: Our System Operations have begun the maintenance. Further updates will be provided as they are available.

UPDATE 12:30AM EST: Maintenance has been completed at this time. Services are once again available.

[RESOLVED] mi3-mw3 :: Scheduled Maintenance

Start Date: Saturday, November 12th, 2022

End Date: Saturday, November 12th, 2022

Time: 12:00 AM - 05:00 AM EDT 

Services Affected: mi3-mw3.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:01AM EST: Our System Operations have begun the maintenance. Further updates will be provided as they are available.

UPDATE 12:10AM EST: Maintenance has been completed at this time. Services are once again available.

[RESOLVED] mi3-ls16 :: Scheduled Maintenance

Start Date: Saturday, November 12th, 2022

End Date: Saturday, November 12th, 2022

Time: 12:00 AM - 05:00 AM EDT 

Services Affected: mi3-ls16.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:10AM EST: Our System Operations have begun the maintenance. Further updates will be provided as they are available.

UPDATE 12:20AM EST: Maintenance has been completed at this time. Services are once again available.

[RESOLVED] mi3-ls9 :: Scheduled Maintenance

Start Date: Saturday, November 12th, 2022

End Date: Saturday, November 12th, 2022

Time: 12:00 AM - 05:00 AM EST 

Services Affected: mi3-ls9.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:05AM EST: Our System Operations have begun the maintenance. Further updates will be provided as they are available.

UPDATE 1:15AM EST: Maintenance has been completed at this time. Services are once again available.

[RESOLVED] mi3-ls8 :: Scheduled Maintenance

Start Date: Saturday, November 12th, 2022

End Date: Saturday, November 12th, 2022

Time: 12:00 AM - 05:00 AM EST 

Services Affected: mi3-ls8.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:25AM EST: Our System Operations have begun the maintenance. Further updates will be provided as they are available.

UPDATE 12:35AM EST: Maintenance has been completed at this time. Services are once again available.

[RESOLVED] mi3-vz7-vm4 :: Scheduled Maintenance

Start Date: Friday, November 11th, 2022

End Date: Friday, November 11th, 2022

Time: 12:00 AM - 05:00 AM EDT 

Services Affected: mi3-vz7-vm4

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:10AM EST: The service is undergoing maintenance at this time. We will provide further updates as they become available.

UPDATE 1:30AM EST: The maintenance has been completed. We appreciate your patience and understanding during the brief interruption.

[COMPLETED] az1-lr1 :: Emergency Maintenance

Our System Operations team will be performing emergency maintenance on az1-lr1. Users may experience a brief service interruption while the maintenance is performed.

UPDATE 4:00AM EST: Our System Operations team has begun the emergency maintenance. Further updates will be provided as they are made available. 

UPDATE 4:43 AM EDT: The maintenance is completed successfully. The server is up and running, all services are again functional.

7th November 2022

[Being Rescheduled ] sg1-tr100 :: Scheduled Maintenance

Start Date: Server Time: Thursday, November 17th (Wednesday, November 16th, 2022 EST)

End Date: Server Time: Thursday, November 17th (Wednesday, November 16th, 2022 EST)

Time: 2:00AM - 6:00AM (1:00 PM - 05:00 PM EST)

Services Affected: sg1-tr100.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

 

Being Rescheduled 

[Being Rescheduled ] sg1-ts102 :: Scheduled Maintenance

Start Date: Server Time: Thursday, November 17th (Wednesday, November 16th, 2022 EST)

End Date: Server Time: Thursday, November 17th (Wednesday, November 16th, 2022 EST)

Time: 2:00AM - 6:00AM (1:00 PM - 05:00 PM EST)

Services Affected: sg1-ts102.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

 

Being Rescheduled 

[Being Rescheduled ] sg1-ts103 :: Scheduled Maintenance

Start Date: Server Time: Thursday, November 17th (Wednesday, November 16th, 2022 EST)

End Date: Server Time: Thursday, November 17th (Wednesday, November 16th, 2022 EST)

Time: 2:00AM - 6:00AM (1:00 PM - 05:00 PM EST)

Services Affected: sg1-ts103.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

 

Being Rescheduled 

[RESCHEDULED] sg1-ts5 :: Scheduled Maintenance

Start Date: Wednesday, November 9th, 2022 (Server Time: Thursday, November 10th)

End Date: Wednesday, November 9th, 2022 (Server Time: Thursday, November 10th)

Time: 12:00 PM - 04:00 PM EDT (Server Time: Thursday, November 10th 1:00AM - 5:00AM)

Services Affected: sg1-ts5.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

 

[RESCHEDULED] 

[RESOLVED]sg1-vz7-tvm3 :: Scheduled Maintenance

Start Date: Wednesday, November 9th, 2022 (Server Time: Thursday, November 10th)

End Date: Wednesday, November 9th, 2022 (Server Time: Thursday, November 10th)

Time: 12:00 PM - 04:00 PM EDT (Server Time: Thursday, November 10th 1:00AM - 5:00AM)

Services Affected: sg1-vz7-tvm3

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

 

RESOLVED

[RESOLVED]sg1-vz7-tvm2 :: Scheduled Maintenance

Start Date: Wednesday, November 9th, 2022 (Server Time: Thursday, November 10th)

End Date: Wednesday, November 9th, 2022 (Server Time: Thursday, November 10th)

Time: 12:00 PM - 04:00 PM EDT (Server Time: Thursday, November 10th 1:00AM - 5:00AM)

Services Affected: sg1-vz7-tvm2

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

 

RESOLVED

[RESOLVED] sg1-ts3 :: Scheduled Maintenance

Start Date: Wednesday, November 9th, 2022 (Server Time: Thursday, November 10th)

End Date: Wednesday, November 9th, 2022 (Server Time: Thursday, November 10th)

Time: 12:00 PM - 04:00 PM EDT (Server Time: Thursday, November 10th 1:00AM - 5:00AM)

Services Affected: sg1-ts3.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

[Resolved]

 

[RESOLVED] sg1-tr1 :: Scheduled Maintenance

Start Date: Wednesday, November 9th, 2022 (Server Time: Thursday, November 10th)

End Date: Wednesday, November 9th, 2022 (Server Time: Thursday, November 10th)

Time: 12:00 PM - 04:00 PM EDT (Server Time: Thursday, November 10th 1:00AM - 5:00AM)

Services Affected: sg1-tr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

 

Updated: RESOLVED

[COMPLETED] mi3-vz7-vm2 :: Scheduled Maintenance

Start Date: Thursday, November 10th, 2022

Time: 01:00 AM EST 

Service Affected: mi3-vz7-vm2

Description: Our System Operations team will be performing routine scheduled maintenance. Users under this node will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:20AM: The maintenance for the servers in question has been completed. Please reach out to support should you encounter any issues.

 

[COMPLETED] mi3-vz7-vm20 :: Scheduled Maintenance

Start Date: Wednesday, November 9th, 2022

Time: 11:00 PM EST 

Service Affected: mi3-vz7-vm20 

Description: Our System Operations team will be performing routine scheduled maintenance. Users under this node will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 11:00PM EST: Our Engineers are starting the maintenance as per schedule. We will post updates as more information becomes available.

UPDATE 11:12PM EST: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

6th November 2022

[RESOLVED] Multiple Servers - Maintenance

Start Date: Saturday, November 6th, 2022 

End Date: Saturday, November 6th, 2022

Time: 03:00 AM - 04:00 AM ET 

Description: Our System Engineering team is performing server maintenance on the following servers:

az1-tr2

az1-tr3

Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: 03:15 AM ET: The maintenance is completed.

[RESOLVED] Multiple Servers - Maintenance

Start Date: Saturday, November 6th, 2022 

End Date: Saturday, November 6th, 2022

Time: 12:00 AM - 01:00 AM EDT (Server Time: Nov 6 Sun 12:00AM-1:00AM)

Description: Our System Engineering team is performing server maintenance on the following servers:

mi3-sr5

mi3-sr6

mi3-tr100

mi3-tr3

mi3-ts100

Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:45 AM ET: The maintenance is completed.

5th November 2022

Multiple Servers - Maintenance

Start Date: Saturday, November 5th, 2022 

End Date: Saturday, November 5th, 2022

Time: 06:00 PM - 07:00 PM EDT (Server Time: Nov 6 Sun 12:00AM-1:00AM)

Description: Our System Engineering team is performing server maintenance on the following servers:

nl1-sr12

nl1-sr6

nl1-ss100

nl1-ss23

nl1-ss24

Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 6:03PM: The maintenance for the servers in question has begun. 

UPDATE 6:51PM: The maintenance for the servers in question have been completed. Please reach out to support should you encounter any issues.

sg1-ss20 :: Scheduled Maintenance

Start Date: Saturday, November 5, 2022

Time: 12:00 PM EDT

Server time: 00:00 AM Singapore Time

Services Affected: sg1-ss20

Description: Our System Operations team will be performing scheduled maintenance on server ssg1-ss20 Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:15 PM EDT: Our system Engineering teams have now completed this maintenance. Please let us know if you are experiencing any issues.

 

4th November 2022

[RESOLVED] Singapore :: Datacenter Maintenance

Start Date: Wednesday, November 9, 2022

Time: 12:00 PM EDT

Server time: 01:00 AM Singapore Time

Services Affected: Multiple Hardware

Description: Our System Operations team will be performing scheduled maintenance on some servers in our Singapore Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

— host = sg1-tr1.supercp.com

— host = sg1-ts3.a2hosting.com

— host = sg1-vz7-tvm2

— host = sg1-vz7-tvm3

 

The above were completed.  The others will be rescheduled.

 

mi3-vz7-vm130-133 :: Service Interruption

VPS Nodes, mi3-vz7-vm130, mi3-vz7-vm131, mi3-vz7-vm132 and mi3-vz7-vm133 are currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

4:43 PM ET: Our Systems Operations/Engineering teams have corrected this issue.

3rd November 2022

[RESOLVED] sg1-ss20 :: Service Interruption

Server sg1-ss20 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

As of 13:26 EDT :: sg1-ss20 is now fully operational, we do apologise for any inconvenience caused.

[RESOLVED] sg1-ss19 :: Service Interruption

Server sg1-ss19 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

As of 13:25 EDT :: sg1-ss19 is now fully operational, we do apologise for any inconvenience caused.

[RESOLVED] sg1-ss18 :: Service Interruption

Server sg1-ss18 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

As of 13:25 EDT :: sg1-ss18 is now fully operational, we do apologise for any inconvenience caused.

[RESOLVED] sg1-ss17 :: Service Interruption

Server sg1-ss17 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

As of 13:25 EDT :: sg1-ss17 is now fully operational, we do apologise for any inconvenience caused.

[RESOLVED] sg1-ss16 :: Service Interruption

Server sg1-ss16 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

As of 13:25 EDT :: sg1-ss16 is now fully operational, we do apologise for any inconvenience caused.

[RESOLVED] mi3-vz7-vm130-133 :: Service Interruption

VPS Nodes, mi3-vz7-vm130, mi3-vz7-vm131, mi3-vz7-vm132 and mi3-vz7-vm133 are currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

As of 13:09 EDT :: VPS Nodes, mi3-vz7-vm130, mi3-vz7-vm131, mi3-vz7-vm132 and mi3-vz7-vm133 are now back up and running, please let us know if you experience any issues.