No Active Incidents Reported

Incidents

2nd November 2019

[RESOLVED] SSDMAN85 :: Service Interruption

SSDMAN85  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:05 PM EDT: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] A2LS24 :: Service Interruption

A2LS24  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:25 AM EDT: Our System Operations team are resolving a MySQL service interruption we will provide further updates shortly.

UPDATE 11:46 AM EDT: Our System Operations team has resolved this matter and all services are back online.

 

1st November 2019

[RESOLVED]nlssdman24 :: Service Interruption

nlssdman24 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE  2:31 PM EDT: Our System Operations team has resolved this matter and all services are back online.

 

[RESOLVED]a2ls28 :: MySQL Interruption

a2ls28.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:18 AM EDT: Our System Operations team has resolved this matter and the MySQL service is back online.

[RESOLVED] az1-ss13.a2hosting.com FSCK

az1-ss13.a2hosting.com is stopped for a FSCK. Users hosted on this server will experience service degradation as a result. Our System Operations team is working on this. We will provide updates as more details are made available.

05:08AM EDT UPDATE: FSCK has been completed and the server is back online.

31st October 2019

[RESOLVED]az1-ls13.a2hosting.com :: MySQL Interruption

az1-ls13.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:29 EDT: Our System Operations team has resolved this matter and the MySQL service is back online.

[RESOLVED]a2ss39 :: MySQL Interruption

a2ss39.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:53 AM EDT: Our System Operations team has resolved this matter and the MySQL service is back online.

 

[RESOLVED]mi3-ls6 :: Service Interruption

mi3-ls6.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 9:30 AM EDT: Our System Operations team has resolved this matter and all services are back online.

 

30th October 2019

[RESOLVED]Softaculous Interruption

Softaculous is currently experiencing a service interruption. Users attempting to install or manage applications through Softaculous will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE: This matter has been resolved and Softaculous has released a statement at https://twitter.com/softaculous/status/1189795918335238144

my.a2hosting.com :: Scheduled Maintenance

Start Date: Sunday, November 3, 2019

End Date: Sunday, November 3, 2019

Time: 12:00 AM - 02:00 AM EST (04:00 AM - 06:00 AM UTC)

Description: Our System Operations team will be performing routine scheduled maintenance on our customer portal. Customers will be unable to place orders, pay invoices and our customer portal at https://my.a2hosting.com will be unavailable.

 

[RESOLVED]nlssdman21 :: Service Interruption

nlssdman21 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 10:32 AM EDT: Our System Operations team has resolved this matter.

[RESOLVED] MI3-SR13 :: Service Interruption

MI3-SR13  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 8:40AM EDT :: Our system admin team have resolved this issue and your sites will be operating as normal, please let us know if you're still experiencing issues.

[RESOLVED]Arizona Data Center MySQL Issues

Our Arizona Data Center is currently experiencing intermittent service interruptions with MySQL services. Our Engineers are investigating the root cause of these interruptions. We will provide updates as more details are made available.

[RESOLVED]az1-ss5 :: MySQL Interruption

az1-ss5.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 5:35AM: Our System Operations team was able to restore the MySQL service on az1-ls4.a2hosting.com. We will continue to monitor the server for any issues.

[RESOLVED]az1-ls4 :: MySQL Interruption

az1-ls4.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 5:35AM: Our System Operations team was able to restore the MySQL service on az1-ls4.a2hosting.com. We will continue to monitor the server for any issues.

nlss7 :: Scheduled Maintenance

Start Date: Thursday, October 31, 2019

End Date: Thursday, October 31, 2019

Time: 8:00 PM - 10:00 PM EDT (1:00 AM - 03:00 AM CET)

Services Affected:

nlss7.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

29th October 2019

[RESOLVED] a2sx1 :: Intermittent Connectivity

a2sx1.a2hosting.com is currently experiencing an intermittent service & speed interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:47 PM EDT: Our System Operations team is still working on stabilizing the service. We will provide updates as they are made available.

UPDATE  As of 9:45 AM EDT :: After careful monitoring of this situation we now consider this matter closed and has been resolved for some time now.  If you are still experiencing issues please to get in touch.

[RESOLVED] AZ1-VM7 :: Service Interruption

AZ1-VM7 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE As of 2:23 PM EDT :: The services have been restored on this VPS Node and all VPS's are now back online, please let us know if you're seeing any issues.

[RESOLVED] Cloud VPS :: Connectivity

Cloud VPS servers are currently experiencing an intermittent service & speed interruption. Cloud VPS users hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:52 PM EDT: Our System Operations team is still working on stabilizing the service. We will provide updates as they are made available.

UPDATE  As of 9:45 AM EDT :: After careful monitoring of this situation we now consider this matter closed and has been resolved for some time now.  If you are still experiencing issues please to get in touch.

[RESOLVED]az1-sr1 :: Scheduled Maintenance

Start Date: Wednesday, October 30, 2019

End Date: Wednesday, October 30, 2019

Time: 3:00 AM - 6:00 AM EST (1:00 AM - 3:00 AM PST)

Services Affected:

az1-sr1.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

[RESOLVED]az1-ss25 :: Scheduled Maintenance

Start Date: Wednesday, October 30, 2019

End Date: Wednesday, October 30, 2019

Time: 3:00 AM - 6:00 AM EST (1:00 AM - 3:00 AM PST)

Services Affected:

az1-ss25.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

[RESOLVED]az1-ss26 :: Scheduled Maintenance

Start Date: Wednesday, October 30, 2019

End Date: Wednesday, October 30, 2019

Time: 3:00 AM - 6:00 AM EST (1:00 AM - 3:00 AM PST)

Services Affected:

az1-ss26.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

[RESOLVED]az1-lr4 :: Scheduled Maintenance

Start Date: Wednesday, October 30, 2019

End Date: Wednesday, October 30, 2019

Time: 3:00 AM - 6:00 AM EST (1:00 AM - 3:00 AM PST)

Services Affected:

az1-lr4.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-lr4 :: Scheduled Maintenance

Start Date: Monday, October 28, 2019

End Date: Tuesday, October 29, 2019

Time: 11:30 PM - 1:30 AM PST (Tuesday, October 29, 2019 2:30 AM - 4:30 AM EST)

Services Affected:

az1-lr4.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users with database-driven websites will experience a brief service interruption (approximately 30 minutes) while the routine scheduled maintenance is performed.

az1-sr1 :: Scheduled Maintenance

Start Date: Monday, October 28, 2019

End Date: Tuesday, October 29, 2019

Time: 11:30 PM - 1:30 AM PST (Tuesday, October 29, 2019 2:30 AM - 4:30 AM EST)

Services Affected:

az1-sr1.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users with database-driven websites will experience a brief service interruption (approximately 30 minutes) while the routine scheduled maintenance is performed.

28th October 2019

mi3-sr20 :: MySQL Maintenance

Start Date: Thursday, October 31, 2019End Date: Thursday, October 31, 2019Time: 3:00 AM EDTServices Affected:mi3-sr20.supercp.comDescription: Our System Operations team will be performing a scheduled maintenance. Users will experience a brief service interruption (approximately 2 hours) while the maintenance is performed.

mi3-sr19 :: MySQL Maintenance

Start Date: Thursday, October 31, 2019End Date: Thursday, October 31, 2019Time: 3:00 AM EDTServices Affected:mi3-sr19.supercp.comDescription: Our System Operations team will be performing a scheduled maintenance. Users will experience a brief service interruption (approximately 2 hours) while the maintenance is performed.

mi3-sr17 :: MySQL Maintenance

Start Date: Thursday, October 31, 2019End Date: Thursday, October 31, 2019Time: 3:00 AM EDTServices Affected:mi3-sr17.supercp.comDescription: Our System Operations team will be performing a scheduled maintenance. Users will experience a brief service interruption (approximately 2 hours) while the maintenance is performed.

mi3-sr15 :: MySQL Maintenance

Start Date: Thursday, October 31, 2019End Date: Thursday, October 31, 2019Time: 3:00 AM EDTServices Affected: MySQLmi3-sr15.supercp.comDescription: Our System Operations team will be performing a scheduled maintenance. Users will experience a brief service interruption (approximately 2 hours) while the maintenance is performed.

mi3-sr11 :: MySQL Maintenance

Start Date: Thursday, October 31, 2019End Date: Thursday, October 31, 2019Time: 3:00 AM EDTServices Affected:mi3-sr11.supercp.comDescription: Our System Operations team will be performing a scheduled maintenance. Users will experience a brief service interruption (approximately 2 hours) while the maintenance is performed.

mi3-ls15 :: MySQL Maintenance

Start Date: Friday, November 01, 2019End Date: Friday, November 01, 2019Time: 3:00 AM EDTServices Affected:mi3-ls15.a2hosting.comDescription: Our System Operations team will be performing a scheduled maintenance. Users will experience a brief service interruption (approximately 2 hours) while the maintenance is performed.

mi3-ss38 :: MySQL Maintenance

Start Date: Friday, November 01, 2019End Date: Friday, November 01, 2019Time: 3:00 AM EDTServices Affected:mi3-ss38.a2hosting.comDescription: Our System Operations team will be performing a scheduled maintenance. Users will experience a brief service interruption (approximately 2 hours) while the maintenance is performed.

mi3-ss27 :: MySQL Maintenance

Start Date: Friday, November 01, 2019End Date: Friday, November 01, 2019Time: 3:00 AM EDTServices Affected:mi3-ss27.a2hosting.comDescription: Our System Operations team will be performing a scheduled maintenance. Users will experience a brief service interruption (approximately 2 hours) while the maintenance is performed.

mi3-ss25 :: MySQL Maintenance

Start Date: Friday, November 01, 2019End Date: Friday, November 01, 2019Time: 3:00 AM EDTServices Affected:mi3-ss25.a2hosting.comDescription: Our System Operations team will be performing a scheduled maintenance. Users will experience a brief service interruption (approximately 1 hour) while the maintenance is performed.

mi3-ss24 :: MySQL Maintenance

Start Date: Friday, November 01, 2019End Date: Friday, November 01, 2019Time: 3:00 AM EDTServices Affected:mi3-ss24.a2hosting.comDescription: Our System Operations team will be performing a scheduled maintenance. Users will experience a brief service interruption (approximately 2 hours) while the maintenance is performed.

[COMPLETED]sg1-sr4 :: MySQL Maintenance

Start Date: Thursday, October 31, 2019 EDTEnd Date: Thursday, October 31, 2019 EDTTime: 3:00 PM EST (3:00 AM Friday, Nov 01, 2019 Singapore Time)Services Affected:sg1-sr4.supercp.comDescription: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1 hour) while the scheduled maintenance is performed.

UPDATE 3:25 PM EST: Our System Operations team has completed the maintenance and all services are back online.

[COMPLETED]sg1-ls7 :: MySQL Maintenance

Start Date: Thursday, October 31, 2019 EDTEnd Date: Thursday, October 31, 2019 EDTTime: 3:00 PM EST (3:00 AM Friday, Nov 01, 2019 Singapore Time)Services Affected:sg1-ls7.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 2 hours) while the scheduled maintenance is performed.

UPDATE 3:25 PM EST: Our System Operations team has completed the maintenance and all services are back online.

nl1-sr5 :: MySQL Maintenance

Start Date: Wednesday, October 30, 2019End Date: Wednesday, October 30, 2019Time: 10:00 PM EST (2:00 AM UTC)Services Affected:nl1-sr5.supercp.comDescription: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1 hour at maximum) while the routine scheduled maintenance is performed.

UPDATE 10:35PM EDT: Our System Operations team has started the maintenance. We will update you as more information becomes available in this regard.

UPDATE 10:45PM EDT:  Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

nl1-ss12 :: MySQL Maintenance

Start Date: Wednesday, October 30, 2019End Date: Wednesday, October 30, 2019Time: 10:00 PM EST (2:00 AM UTC)Services Affected:nl1-ss12.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1 hour at maximum) while the routine scheduled maintenance is performed.

UPDATE 10:10PM EDT: Our System Operations team has started this maintenance. We will update you once we receive more information in this regard. We appreciate your patience and understanding in this matter.

UPDATE 10:35PM EDT:  Our team has completed the maintenance. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

nl1-ss5 :: MySQL Maintenance

Start Date: Wednesday, October 30, 2019End Date: Wednesday, October 30, 2019Time: 10:00 PM EST 29th Oct (2:00 AM UTC 30th Oct)Services Affected:nl1-ss5.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1 hour at maximum) while the routine scheduled maintenance is performed.

UPDATE 10:10PM EDT:  Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

nlss7 :: Scheduled Maintenance

Start Date: Sunday, October 27, 2019

End Date: Sunday, October 27, 2019

Time: 8:00 PM - 9:00 PM EST (Monday, October 28, 2019 12:00 AM - 01:00 AM UTC)

Services Affected:

nlss7.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 30 minutes) while the routine scheduled maintenance is performed.

[RESOLVED]ssr20 :: Service Interruption

ssr20.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 3:46 PM EDT: Our System Operations team has resolved this matter and all services are back online.

 

[RESOLVED]nlls8 :: Service Interruption

nlls8.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 2:32 PM EDT: Our System Operations team has resolved this matter and all services are back online.

 

[RESOLVED]ssr13 :: Service Interruption

ssr13.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 2:02 PM EDT: Our System Operations team has resolved this matter and all services are back online.

 

az1-ss26 :: Scheduled Maintenance

Start Date: Monday, October 28, 2019

End Date: Tuesday, October 29, 2019

Time: 11:30 PM - 1:30 AM PST (Tuesday, October 29, 2019 2:30 AM - 4:30 AM EST)

Services Affected:

az1-ss26.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users with database-driven websites will experience a brief service interruption (approximately 30 minutes) while the routine scheduled maintenance is performed.

[RESOLVED]nlssdman21 :: Service Interruption

nlssdman21 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 10:18 AM EDT: Our System Operations team has resolved this matter and all VPS servers on this node are back online.

az1-ss25 :: Scheduled Maintenance

Start Date: Monday, October 28, 2019

End Date: Tuesday, October 29, 2019

Time: 11:30 PM - 1:30 AM PST (Tuesday, October 29, 2019 2:30 AM - 4:30 AM EST)

Services Affected:

az1-ss25.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users with database-driven websites will experience a brief service interruption (approximately 30 minutes) while the routine scheduled maintenance is performed.

27th October 2019

[RESOLVED] AZ1-SS25 :: Service Interruption

AZ1-SS25 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE As of 12:53 PM EDT :: Our system admins are still looking in to the case of this and we will update you as we know more.

UPDATE As of  14:40 PM EDT :: Our system admins discovered and have addressed the issue on the server and services should be functioning normally. Our team will continue to monitor the server for any further issues.

26th October 2019

No Active Incidents Reported