Past Incidents

Start Date: Tuesday, May 30, 2023 (Wednesday, May 31, 2023 GMT+2)

End Date: Tuesday, May 30, 2023 (Wednesday, May 31, 2023 GMT+2)

Time: 6:00 PM - 10:00 PM EST (12:00 AM - 4:00 AM GMT+2)

Description: Our System Operations team will be performing scheduled maintenance in the Netherlands Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread. 

UPDATE 6:00 PM EST: The scheduled maintenance in Netherlands has begun. Updates will be provided as they become available.

UPDATE 8:18 PM EST: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

mi3-vz7-vm30 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 9:00PM EST: Our Systems Operations/Engineering teams have corrected this issue. Please reach out to our Support team should you encounter any further issues. 

Multiple VPS nodes hosted in our Netherlands facility are currently experiencing a service interruption. Users hosted on affected servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:00 AM EDT: Our Systems Operations/Engineering teams have corrected this issue.

sg1-ts2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 05/24/2023 02:00 AM EDT: Our System Operations team is currently working on the server, and customers may experience slow/intermittent issues. We'll keep you updated as new information becomes available. Thanks for your patience.

UPDATE 05/24/2023 05:30 AM EDT: Our Engineering team is still working on the server, and users may experience intermittent service interruptions. We'll keep you updated as new information becomes available. Thank you for your patience.

UPDATE 05/24/2023 7:30 AM EDT: We are still working towards a resolution for this issue. We will provide updates as they become available. We appreciate your patience.

UPDATE 05/24/2023 9:30 AM EDT: Our Engineers are still working on the server. Further updates will be provided as they become available.

UPDATE 05/24/2023 11:30 AM EDT: Our Engineers are still working to correct the issues affecting the server. Intermittent service interruptions may still be experienced. Thank you for your patience.

UPDATE 05/24/2023 2:00 PM EDT: Our Engineers are still actively making effort to correct any remaining intermittent service interruptions. We appreciate your patience and understanding.

UPDATE 05/24/2023 4:30 PM EDT: Our Engineers have been able to correct the service interruptions but are still monitoring at this time.

UPDATE 05/24/2023 7:30 PM EDT: No further service interruptions have been noticed at this time but our Engineers will continue to keep an eye on the situation. 

UPDATE 05/25/2023 3:30 AM EDT: We haven't seen new service interruptions for the last few hours but our System Engineers will continue to monitor this situation. 

UPDATE 05/25/2023 6:30 AM EDT: The situation is still being monitored by our Engineers.  

UPDATE 05/25/2023 3:55 PM EDT: This is resolved at this time. We appreciate your patience and understanding while our Engineers investigated and corrected the issues affecting the server.

Start Date: Monday, May 22, 2023, EDT

End Date: Tuesday, May 23, 2023, EDT

Time: 10:00 PM - 02:00 AM EDT  

Services Affected:

ssr11.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed

UPDATE 10:00 PM EDT: The scheduled maintenance has started for this server. We will provide additional updates as they become available.

UPDATE 01:30 AM EDT: The maintenance is in progress. Users may experience service interruptions while the routine is performed. We appreciate your understanding and patience. We are going to keep this post updated as more news is available.

UPDATE 03:30 AM EDT: The maintenance appears to be taking longer than expected. All maintenance-related updates will be posted in this thread. We appreciate your patience and understanding.

UPDATE 04:00 AM EDT: The maintenance has been completed and services are online at this time. We appreciate your patience and understanding.