The system is experiencing issues

Past Incidents

20th January 2023

No incidents reported

19th January 2023

[COMPLETED] Singapore :: Datacenter Maintenance

Start Date: Thursday, January 19, 2023 (Server Date: Friday Jan 20, 2023)

End Date: Thursday, January 19, 2023 (Server Date: Friday Jan 20, 2023)

Time: 1:00 PM - 2:00 PM EST (Server Time 2:00 AM - 3:00 AM GMT+8)

Description: Our System Operations team will be performing scheduled maintenance in our Singapore Datacenter. Users may experience a brief service interruption or latency while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 1 PM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:57 EST :: This maintenance is now completed.

 

[COMPLETED] sg1-lr2 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 11:00 AM EST (00:00 Local Time Jan-20) -3:00 PM EST (04:00 Local Time Jan-20)

Services Affected: wwwsg1-lr2.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11 AM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:05 EST :: This has now been completed

[COMPLETED] sg1-sr3 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 11:00 AM EST (00:00 Local Time Jan-20) -3:00 PM EST (04:00 Local Time Jan-20)

Services Affected: wwwsg1-sr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11:05 AM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:10AM EST :: This has now been completed.

[COMPLETED] sg1-sr4 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 11:00 AM EST (00:00 Local Time Jan-20) -3:00 PM EST (04:00 Local Time Jan-20)

Services Affected: wwwsg1-sr4.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11 AM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:16 EST :: This maintenance has now been completed.

[COMPLETED] sg1-ts3 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 11:00 AM EST (00:00 Local Time Jan-20) -3:00 PM EST (04:00 Local Time Jan-20)

Services Affected: wwwsg1-ts3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11 AM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:25 AM EST :: This maintenance has now been completed.

[COMPLETED] az1-sr3 - Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 2:00 AM EST (12:00 AM local time)- 6:00 AM EST (4:00 AM local time)

Services Affected: wwwaz1-sr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 2:07 AM EST: The maintenance is now completed.

[COMPLETED] az1-tr2 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 2:00 AM EST (12:00 AM local time)- 6:00 AM EST (4:00 AM local time)

Services Affected: wwwaz1-tr2.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 2:13 AM EST:  The maintenance has been completed at this time.

[COMPLETED] mi3-lr10 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-lr10.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:10 AM EST: The maintenance is now completed.

[COMPLETED] mi3-lr13 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-lr13.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:18 EST: The maintenance is now completed.

[COMPLETED] mi3-sr3 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:24 AM EST: The maintenance is now completed.

[COMPLETED] mi3-sr5 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr5.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:30 AM EST: The maintenance is completed.

[COMPLETED] mi3-sr6 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr6.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:36 AM EST: The maintenance is now completed.

[COMPLETED] mi3-sr18 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr18.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:40 AM EST: The maintenance is completed.

[COMPLETED] mi3-sr21 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr21.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:48 AM EST: The maintenance is completed.

[COMPLETED] mi3-sr23 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr23.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:55 AM EST: The maintenance is completed.

18th January 2023

[COMPLETED] nl1-sr6 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: nl1-sr6.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:20PM Server Time (4:20PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:24PM Server Time (4:24PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

 

[COMPLETED] nl1-sr1 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: wwwnl1-sr1.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:04PM Server Time (4:04PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:10PM Server Time (4:10PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

[COMPLETED] nl1-sr4 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: nl1-sr4.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:14PM Server Time (4:14PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:20PM Server Time (4:20PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

[COMPLETED] nl1-lr3 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: wwwnl1-lr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:00PM Server Time (4:00PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:05PM Server Time (4:05PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]az1-tr2 :: Scheduled Maintenance

Start Date: Wednesday, January 18th, 2023

End Date: Wednesday, January 18th, 2023

Time: 1:00 AM - 7:00 AM EST  (January 17, 2022 11:00 PM - 5:00 AM MST)

Services Affected: az1-tr2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:00 AM EST: Our System Operations team will begin the maintenance shortly. Further updates will be provided as they become available.

UPDATE 2:05AM EST: Our System Operations team is still performing the maintenance on the MySQL service. Brief service interruptions will be experienced. 

UPDATE 3:35AM EST: The maintenance is still in progress. No further updates available at this time.

UPDATE 4:45AM EST: Our System Operations team is nearing completion of the maintenance. Brief service interruptions may be experienced. We appreciate your patience and understanding.

UPDATE 5:50AM EST: The maintenance has been completed. Services are online and available.

17th January 2023

[RESOLVED] mi3-tr101 :: Service Interruption

mi3-tr101 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:27PM EST: Issues on mi3-tr101 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] AZ1-SS34 :: Service Interruption

az1-ss34.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 8:54 AM  :: Our System Operations team was able to resolve all issues affecting az1-ss34.a2hosting.com. Services are available. We appreciate your patience and understanding.

16th January 2023

[Resolved] nl1-ts103 MySQL Upgrade

Our Operations/Engineering Department is conducting an Emergency upgrade of MySQL on this server. Accounts on this server will experience a degradation of service during the upgrade process.  We will continue to post here periodically to keep you informed of the progress.

Update 4:50 ET: Our Operations/Engineering departments have finished the required upgrade.

[RESOLVED]sg1-ts105 MySQL Upgrade

Our Operations/Engineering Department is conducting an Emergency upgrade of MySQL on this server. Accounts on this server will experience a degradation of service during the upgrade process.  We will continue to post here periodically to keep you informed of the progress.

 

[RESOLVED] Update: Our Operations/Engineering departments have finished the required upgrade.

15th January 2023

sgsrc2 :: Emergency Maintenance

Our System Operations team will be performing emergency maintenance on sgsrc2. Users will experience a brief service interruption while the maintenance is performed. We appreciate your patience and understanding during this maintenance.

UPDATE 8:22 PM EST: The emergency maintenance on this server is now complete.

14th January 2023

No incidents reported

13th January 2023

[RESOLVED] mi3-mw5 :: MySQL service Interruption

mi3-mw5 is currently experiencing MySQL Server issues. Users hosted on this server may experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:00 AM EST: mi3-mw5 is now fully operational, we do apologize for any inconvenience caused. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.