The system is experiencing issues

Past Incidents

13th January 2023

[RESOLVED] mi3-mw5 :: MySQL service Interruption

mi3-mw5 is currently experiencing MySQL Server issues. Users hosted on this server may experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:00 AM EST: mi3-mw5 is now fully operational, we do apologize for any inconvenience caused. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.  

12th January 2023

[RESOLVED] VPS's on IP Range 185.160.67.XXX Interruption.

VPS's on IP Range 185.160.67.XXX are currently experiencing a service interruption. Users hosted on these VPS's will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

As of 3:30PM EST :: Our system engineers have resolved this issue, please let us know if you are still experiencing any issues.

[RESOLVED] my.a2hosting.com :: Service Interruption

Our customer portal, my.a2hosting.com is currently experiencing a service interruption. Users attempting to access https://my.a2hosting.com will experience an error as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:43 AM EDT: Our System Operations team identified and resolved the issue. Our customer portal, my.a2hosting.com is accessible again at this time.

[COMPLETED] sg1-tr1 :: Scheduled Maintenance

Start Date: Thursday, January 12th, 2023 

End Date: Thursday, January 12th, 2023

Time: 11:00 AM - 12:00 PM EST (Server time: Friday January 13th, 12:00AM - 1:00AM GMT+8)

Services Affected: sg1-tr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11am EST :: This will be in progress, we will update you as soon as this is finished.

As of 11:09am EST :: This maintenance has now been completed, please let us know if you experience any issues via our support team.

[COMPLETED] az1-ss39 :: Scheduled Maintenance

Start Date: Friday, January 12th, 2023

End Date: Friday, January 12th, 2023

Time: 2:00 AM - 3:00 AM ET (Server Time 12:00 AM - 1:00 AM GMT -7)

Services Affected: az1-ss39.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 2:00 AM EST: The scheduled maintenance has started for this server. We will continue to provide updates as they become available.

UPDATE 2:15 AM EST: The maintenance has been completed at this time.

[COMPLETED] mi3-ss4 :: Scheduled Maintenance

Start Date: Thursday, January 12th, 2023

End Date: Thursday, January 13th, 2023

Time: 12:00 AM - 1:00 AM ET 

Services Affected: mi3-ss4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM EST: The scheduled maintenance has started for this server. We will continue to provide updates as they become available.

UPDATE 12:15 AM EST: The maintenance has been completed at this time.

11th January 2023

[COMPLETED] mi3-mw5 :: Scheduled Maintenance

Start Date: Thursday, January 11, 2023

End Date: Thursday, January 12, 2023

Time: 10:00 PM EST (Jan-11) - 04:00 AM EST (Jan-12)

Services Affected: mi3-mw5.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:00 PM EST: First stage of this maintenance has been started, there is no downtime associated with this stage.

UPDATE 2:20 AM EST: The maintenance continues on mi3-mw5.a2hosting.com at this time; users may experience brief interruptions in service as the maintenance continues.

UPDATE 5:30 AM EDT: Our team is still working on this maintenance. We will post an update once the maintenance has been completed. We sincerely appreciate your patience and understanding in this regard.

UPDATE 6:30 AM EDT: The maintenance is now completed.

[RESCHEDULED] mi3-mw5 :: Scheduled Maintenance

Start Date: Wednesday, January 11th, 2023

End Date: Wednesday, January 11th, 2023

Time: 12:45 AM - 05:00 AM EST 

Services Affected: mi3-mw5.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:45AM EST: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 4:20AM EST: Unfortunately for technical reasons, our team has had to postpone this maintenance. We will reschedule it at a more opportune time to ensure minimal impact.

10th January 2023

[RESOLVED] mi3-ts101 :: Service Interruption

mi3-ts101.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 03:36AM: Our System Operations team was able to resolve all issues affecting mi3-ts101.a2hosting.com. Services are available. We appreciate your patience and understanding.

9th January 2023

No incidents reported

8th January 2023

No incidents reported

7th January 2023

Sectigo SSL :: Scheduled Maintenance

Start Date: Saturday, January 7th, 2023

End Date: Sunday, January 7th, 2023

Time: 06:59 PM - 09:00 PM EST

Services Affected: All platforms using free Sectigo SSL certificates.

Description: Our vendor Sectigo anticipates that its certificate issuing platform will be unavailable for up to 2 hours. SSL certificate requests during this time will be delayed.

UPDATE 11:48 PM: The maintenance should now be completed. Please don't hesitate to reach out to our Support team should you encounter any issues.

6th January 2023

[RESOLVED] mi3-lr1 :: Scheduled Maintenance

Start Date: Friday, January 6th, 2023

End Date: Friday, January 6th, 2023

Time: 12:00 AM - 12:10 AM EST 

Services Affected: mi3-lr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 01/06/2023 12:10 AM EST: The maintenance has been completed successfully.