Past Incidents

Start Date: Saturday, March 26, 2022

End Date: Saturday, March 26, 2022

Time: 2:00 AM - 2:24 AM EDT

Services Affected:

ssdman46.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman46. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

[COMPLETED] Saturday, March 26, 2022 2:24 EDT Our System Operations team has completed scheduled maintenance on ssdman46

Start Date: Thursday, March 24, 2022

End Date: Thursday, March 24, 2022

Time: 8:00 AM - 10:00 AM EST (6:00 AM - 8:00 AM MST)

Description: Our Network Engineering team is performing network maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine maintenance is performed. We will provide updates as they're made available.

UPDATE 8:38 AM EST: Our Network Engineering team completed the scheduled maintenance.

We are facing a network interruption in our Michigan Datacenter. Users hosted on some servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:05 PM EDT: Issues in our Michigan Datacenter have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Our phone system is currently experiencing a service interruption. Please use our Live Chat or open a support ticket for further assistance. We will provide updates as more details are made available.

UPDATE 2:00 PM EST: Our System Operations team is still working on this matter. We will continue to provide updates as they're made available.

UPDATE 2:20 PM EST: Our System Operations team confirmed our phone system is back up and running. We're available again at this time for phone calls. We're still working on fully stabilizing the phone system. We will continue to provide updates as they're made available.

UPDATE 3:45 PM EST: Our System Operations team confirmed the phone system is fully stable at this time.

Start Date: Thursday, March 23rd, 2022

End Date: Thursday, March 23th, 2022

Time: 12:00 AM - 03:00 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread

UPDATE 12:00AM: Our Network Engineers have started the maintenance as per schedule. We will post updates as more information becomes available.

UPDATE 03:00AM: The maintenance was completed as per schedule.

We are aware that some of our clients located in Mexico are facing intermittent issues reaching sites hosted in our Arizona Data Center. Our Network Engineers are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:30PM EDT: Our Engineers are still working on it. We will post updates as more information becomes available. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 1:10AM EDT: Network issues have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Friday, March 25, 2022

End Date: Friday, March 25, 2022

Time: 2:00 AM EDT

Services Affected:

ssdman64.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman64. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

[COMPLETED] Friday, March 25, 2022 12:11 EST.  Our System Operations team has completed the  scheduled maintenance

Start Date: Thursday, March 17 (EDT/Amsterdam)

End Date: Thursday, March 17 (EDT), Friday, March 18, 2022 (Amsterdam)

Time: 6:00 PM - 9:00 PM EDT (11:00 AM - 2:00 AM Amsterdam)

Description: Our Network Engineering team is performing network maintenance in our Amsterdam Datacenter. Users may experience a brief service interruption while the routine maintenance is performed. We will provide updates as they're made available.

UPDATE 6:00PM EDT: The maintenance has been started as per schedule. We will post updates as more information becomes available.

UPDATE 6:50PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Our Network Engineering team is currently investigating reports of intermittent connectivity & speed issues in our Amsterdam data center. Our Network Engineering team is aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

UPDATE 12:38 PM EDT: Our Engineers are still working to resolve intermittent connectivity for a small subset of customers. We will provide additional updates as they are made available.

UPDATE 1:25 PM EDT: Our Network Engineers verified the network is now stable. We will continue to monitor the situation closely.

Start Date: Thursday, March 17th, 2022

End Date: Thursday, March 17th, 2022

Time: 12:00 AM - 03:00 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available.

UPDATE 12:00AM EDT: Our Network Engineers have started the maintenance. We will update this thread as more information becomes available.

UPDATE 3:40 AM EDT: The maintenance has been completed at this time.