Incidents Reported.

Incidents

28th March 2022

[RESOLVED]nl1-ss17 :: MySQL Interruption

nl1-ss17 is currently experiencing a MySQL interruption. Users hosted on this server will experience database access issues as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:15PM EDT: Our System Operations team is still working on this. We will post updates as more information becomes available in this regard. We sincerely appreciate your patience and understanding in this regard.

UPDATE 8:30PM EDT: Our Engineers are still working on a fix. We will provide more information as our team makes progress.

UPDATE 9:30PM EDT: Our Engineers continue to work on the MySQL service. We will post updates as more information is available. We sincerely appreciate your continued patience and understanding in this regard.

UPDATE 10:25PM EDT: Service is back however our team is working on database restoration.

UPDATE 12:15AM EDT: Our System Operations Engineers are still working on the database restore. We will post updates as we make progress.

UPDATE 2:05AM EDT: Our System Operations team is still working to complete the database restorations. Further updates will be provided as they become available.

UPDATE 3:15AM EDT: Our System Operations team has completed the database restoration. We will continue to monitor the service for any further issues.

[RESOLVED]az1-vz7-tvu3 :: Service Interruption

az1-vz7-tvu3.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:30 PM EST: Our System Operations team resolved this matter and all services are back online at this time.

[RESOLVED]az1-ts102 :: Service Interruption

az1-ts102.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:30 PM EST: Our System Operations team resolved this matter and all services are back online at this time.

Michigan Datacenter :: Scheduled Maintenance

Start Date: Wednesday March 30, 2022

End Date: Wednesday March 30, 2022

Time: 12:00 AM - 04:00 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available.

UPDATE 12:00AM EDT: Maintenance has been started. We will post updates as more information becomes available. We sincerely appreciate your patience and understanding in this regard.

UPDATE 1:00AM EDT: The maintenance was completed as per schedule.

27th March 2022

No Active Incidents Reported

26th March 2022

No Active Incidents Reported

25th March 2022

[RESOLVED]nl1-vz7-vm5 :: Service Interruption

nl1-vz7-vm5 is currently experiencing a service interruption. VPSes hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:15AM: Our System Operations team is still working to resolve the issues affecting nl1-vz7-vm5. Further updates will be provided as they become available.

UPDATE 1:30AM: Our System Operations team has resolved the issues affecting nl1-vz7-vm5. The server is online and we will continue to monitor the server for any issues.

mi3-ss60 :: Service Interruption

mi3-ss60 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:38PM ET: Our System Operations team resolved this matter and all services are back online at this time.

24th March 2022

[RESOLVED] sg1-vz7-vm1 :: Service Interruption

sg1-vz7-vm1 is currently experiencing a service interruption. VPSes hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:15PM EDT: Issues on sg1-vz7-vm1 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[COMPLETED] ssdman46 :: Scheduled Maintenance

Start Date: Saturday, March 26, 2022

End Date: Saturday, March 26, 2022

Time: 2:00 AM - 2:24 AM EDT

Services Affected:

ssdman46.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman46. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

[COMPLETED] Saturday, March 26, 2022 2:24 EDT Our System Operations team has completed scheduled maintenance on ssdman46

[COMPLETED]Arizona Datacenter :: Network Maintenance

Start Date: Thursday, March 24, 2022

End Date: Thursday, March 24, 2022

Time: 8:00 AM - 10:00 AM EST (6:00 AM - 8:00 AM MST)

Description: Our Network Engineering team is performing network maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine maintenance is performed. We will provide updates as they're made available.

UPDATE 8:38 AM EST: Our Network Engineering team completed the scheduled maintenance.

[COMPLETED] ssr21 :: Scheduled Maintenance

Start Date: Thursday, March 24, 2022

End Date: Thursday, March 24, 2022

Time: 2:00 AM - 6:00 AM EDT

Description: Our System Operations team will be performing scheduled maintenance on ssr21.supercp.com. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE: 02:50 AM: The maintenance is completed successfully, the server is up and running. Please reach out to support should you encounter any issues.

23rd March 2022

[RESOLVED] Michigan Datacenter :: Network Interruption

We are facing a network interruption in our Michigan Datacenter. Users hosted on some servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:05 PM EDT: Issues in our Michigan Datacenter have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]Phone System Interruption

Our phone system is currently experiencing a service interruption. Please use our Live Chat or open a support ticket for further assistance. We will provide updates as more details are made available.

UPDATE 2:00 PM EST: Our System Operations team is still working on this matter. We will continue to provide updates as they're made available.

UPDATE 2:20 PM EST: Our System Operations team confirmed our phone system is back up and running. We're available again at this time for phone calls. We're still working on fully stabilizing the phone system. We will continue to provide updates as they're made available.

UPDATE 3:45 PM EST: Our System Operations team confirmed the phone system is fully stable at this time.

[COMPLETED] src1 :: Scheduled Maintenance

Start Date: Wednesday, March 23, 2022

End Date: Wednesday, March 23, 2022

Time: 2:00 AM - 6:00 AM EDT

Services Affected:

src1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on this server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

Update 2:00AM EDT: Our System Operations team has started the maintenance. We will post updates as they become available.

Update 2:19AM EST: Our System Operations team has completed the maintenance and services are once again available. 

[COMPLETED] Michigan Datacenter :: Scheduled Maintenance

Start Date: Thursday, March 23rd, 2022

End Date: Thursday, March 23th, 2022

Time: 12:00 AM - 03:00 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread

UPDATE 12:00AM: Our Network Engineers have started the maintenance as per schedule. We will post updates as more information becomes available.

UPDATE 03:00AM: The maintenance was completed as per schedule.

22nd March 2022

[RESOLVED] Arizona DC :: Intermittent Interruption (MX)

We are aware that some of our clients located in Mexico are facing intermittent issues reaching sites hosted in our Arizona Data Center. Our Network Engineers are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:30PM EDT: Our Engineers are still working on it. We will post updates as more information becomes available. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 1:10AM EDT: Network issues have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[COMPLETED] ssdman64 :: Scheduled Maintenance

Start Date: Friday, March 25, 2022

End Date: Friday, March 25, 2022

Time: 2:00 AM EDT

Services Affected:

ssdman64.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman64. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

[COMPLETED] Friday, March 25, 2022 12:11 EST.  Our System Operations team has completed the  scheduled maintenance