The system is experiencing issues

Past Incidents

21st March 2022

No incidents reported

20th March 2022

No incidents reported

19th March 2022

No incidents reported

18th March 2022

No incidents reported

17th March 2022

[RESOLVED] nlssdman23 :: Service Interruption

nlssdman23 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:10PM EDT: Issues on nlssdman23 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[COMPLETED] Amsterdam Datacenter :: Scheduled Maintenance

Start Date: Thursday, March 17 (EDT/Amsterdam)

End Date: Thursday, March 17 (EDT), Friday, March 18, 2022 (Amsterdam)

Time: 6:00 PM - 9:00 PM EDT (11:00 AM - 2:00 AM Amsterdam)

Description: Our Network Engineering team is performing network maintenance in our Amsterdam Datacenter. Users may experience a brief service interruption while the routine maintenance is performed. We will provide updates as they're made available.

UPDATE 6:00PM EDT: The maintenance has been started as per schedule. We will post updates as more information becomes available.

UPDATE 6:50PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]Amsterdam Datacenter :: Intermittent Speed & Connectivity Issues

Our Network Engineering team is currently investigating reports of intermittent connectivity & speed issues in our Amsterdam data center. Our Network Engineering team is aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

UPDATE 12:38 PM EDT: Our Engineers are still working to resolve intermittent connectivity for a small subset of customers. We will provide additional updates as they are made available.

UPDATE 1:25 PM EDT: Our Network Engineers verified the network is now stable. We will continue to monitor the situation closely.

16th March 2022

[RESOLVED] Singapore Network :: Connectivity Issue

Our Singapore data center is currently experiencing a service interruption. Users may experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. We sincerely appreciate your patience and understanding in the meanwhile.

Update: 3:15 AM ET: Our System Operations team resolved this matter and all services are back online at this time.

[COMPLETED] Michigan Datacenter :: Scheduled Maintenance

Start Date: Thursday, March 17th, 2022

End Date: Thursday, March 17th, 2022

Time: 12:00 AM - 03:00 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available.

UPDATE 12:00AM EDT: Our Network Engineers have started the maintenance. We will update this thread as more information becomes available.

UPDATE 3:40 AM EDT: The maintenance has been completed at this time.

15th March 2022

[RESOLVED] Ticket System :: Service Interruption

Our Helpdesk/Ticket system is currently experiencing a service interruption. Clients may be unable to open new or update existing tickets. Our Engineers are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:30PM EDT: Issues with Helpdesk have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] az1-vz7-tvm5 :: Emergency Reboot

az1-vz7-tvm5 is currently undergoing an emergency reboot. Users hosted on this server will experience service degradation as a result. We will provide updates as soon as this is back up again.

As of 10:50 AM EDT :: Our engineers have finished work on az1-vz7-tvm5 and it is back up to fully operational now.