No Active Incidents Reported

Incidents

20th January 2022

nlssdman19 :: Scheduled Maintenance

Start Date: Thursday, January 20th - 7:00 AM CET (1:00 AM ET)

End Date: Thursday, January 20th - 9:00 AM CET (3:00 AM ET)

Services Affected:

nlssdman19.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on nlssdman19. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 01/18/22 4:51AM CET (10:51 PM EST): The maintenance as been pushed forward by 4 hours and will occur on January 20th - Thursday 3:00AM  CET (January 19th Wednesday 9:00 PM EST)

UPDATE 3:02AM CET (9:02PM EST): The maintenance has started for nlssdman19. Updates will be provided as more information becomes available.

UPDATE 3:36AM CET (9:36PM EST): The maintenance has now been completed. Please reach out to support should you encounter any issues.

19th January 2022

[RESOLVED]ssr21.supercp.com :: Scheduled Maintenance

Start Date: Wednesday, January 19, 2022

End Date: Wednesday, January 19, 2022

Time: 2:00 AM - 6:00 AM EST

Description: Our System Operations team will be performing scheduled maintenance on ssr21.supercp.com. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:45AM EST: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

UPDATE 2:00AM EST: Maintenance has been started as per schedule. We will update this thread as more information becomes available. We sincerely appreciate your patience and understanding in this matter.

UPDATE 3:20AM EST: Maintenance is still ongoing, we will update this thread as we progress through this window. We sincerely appreciate your cooperation and understanding in this matter.

UPDATE 4:35AM EDT: The maintenance has been completed. The server is once again online and no further interruptions are planned at this time. 

18th January 2022

Customer Advisory :: Phishing Emails

Some of our customers have received phishing emails with subject masquerading as A2 Hosting. In some cases, the email seems to have originated from users' own domain. We would like to advise our customers to process any unexpected, unscheduled email with caution especially the ones containing these characteristics below and contact our support immediately.

1- Email 'From' or 'Reply-to' that is anything other than a2hosting.com. Even one alphabet missing or changed is a red flag in this case. Even emails showing sender @a2hosting.com need to be approached with caution.

2- Requests you to share any sensitive information on any form or link.

3- If has a link that takes you to any site other than 'a2hosting.com'.

4- Asks you to pay for an unexpected invoice at any link.

Please note that we have all relevant DNS records in place to announce our authorized mailing servers and any receiving servers with basic checks should be able to mark such emails as spam/junk. However, some emails still trickle through owing to lack of strict checks at recipient mail servers and hence we want to publish this advisory in the interest of our customers' data security. We are committed towards ensuring safe and secure hosting for our customers. Please do not hesitate to reach out to our live support available 24/7 should you have any questions or concerns.

[RESOLVED]az1-ss100 :: MySQL Interruption

az1-ss100.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:55 PM EST: Our System Operations resolved this matter and MySQL services are back online at this time. If you continue to experience issues please contact our Support team directly.

[RESOLVED]nl1-ss2 :: Service Interruption

nl1-ss2.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:00PM EST: Our Engineers are still working on the server. We will post updates as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience and understanding in the meanwhile.

UPDATE 5:40PM EST: Our Operations team is continuing to work on the server to restore services. We will post updates as more information becomes available.

UPDATE 7:10PM EST: Our Team is still working on the server. We will post updates as more information becomes available. We appreciate your patience and understanding in this matter.

UPDATE 9:00PM EST: Our Engineers continue to work on the server. We will provide further updates as our team makes progress.

UPDATE 11:45PM EST: Our Operations team is still working on the server. We will update this thread as more information becomes available. We sincerely appreciate your continued patience and understanding.

UPDATE 1:25AM EST, January 18th: Our Operations team is continuing to work on the server to restore services. We will provide further updates as our team makes progress.

UPDATE 2:55AM EST, January 18th: Our Operations team is still working on the server. We will post updates as more information becomes available. We appreciate your patience and understanding in this matter.

UPDATE 5:05AM EST, January 18th: Our Operations team is still working on the server. We will update this thread as more information becomes available. We sincerely appreciate your continued patience and understanding

UPDATE 6:20AM EST, January 18th: Our Engineers continue to work on the server. We will post updates as more information becomes available.

UPDATE 10:14 AM EST, January 18th: Our Operations team is still working on restoring all services. We will continue to provide updates as they're made available.

UPDATE 11:52 AM EST, January 18th: Our Operations team resolved this matter and all services are online at this time. If you have any outstanding issues please contact our Support team directly.

17th January 2022

[COMPLETED] nlssdman20 :: Scheduled Maintenance

Start Date: Tuesday, January 18, 2022

End Date: Tuesday, January 18, 2022

Time: 8:00 PM - 11:59 AM EST (January, 18 2022 2:00 AM - 5:59 AM CET)

Description: Our System Operations team will be performing scheduled maintenance on nlssdman20.a2hosting.com. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:00 PM EST (2:00 AM Amsterdam): Our team is starting with the maintenance as per schedule. We will post updates as our team makes progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 8:15 PM EST (2:15 AM Amsterdam): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] mi3-ts10 :: Service Interruption

mi3-ts10.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:05 AM EST: Issues on mi3-ts10 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

16th January 2022

No Active Incidents Reported

15th January 2022

ENOM Maintenance

Enom will be undergoing a data center migration for a period of 12 hours. This period will be between 6AM PST and 6PM PST on January 15th.

This is affecting a subset of our clients using Enom DNS services. Our Engineering team is actively working on a solution and all updates will be posted here.

https://enomstatus.com/ is the maintenance post at ENOM and lists what services will be affected during this maintenance window.

UPDATE 8:30 PM EST: At this time Enom has updated their status post and has extended their maintenance window to 12AM PST (3AM EST)

UPDATE 03:15 AM EST: Enom is extending our maintenance window through 6AM PST (9AM EST). We will keep you informed of further updates we receive. Thank you for your continued patience in this matter!

UPDATE 8:13 AM EST: Enom is extending our maintenance window through 9AM PST (12PM EST). We will keep you informed of further updates we receive. Thank you for your continued patience in this matter!

Update 11:45 AM EST- Enom is extending our maintenance window through 12:00 PM PST (3 PM EST). We apologize for the inconvenience this causes, and very much appreciate your patience. We will continue to provide any updates as they become available.

Update - 3:00 PM EST Enom has extended its maintenance. Their engineering team expects to resolve the DNS issues within the next few hours.

UPDATE 6:50 PM EST: Enom maintenance is still ongoing at this time, we will keep this post updated, and Enom will continue to post on their status page here: https://enomstatus.com/

UPDATE 04:15 AM EST, January, 17 : eNom has completed the extended maintenance period and eNom engineering team continues to remediate customer-facing issues and certify the correct operation of their platform. We will send more updates from eNom as they become available. We appreciate your ongoing patience and understanding!

14th January 2022

[RESOLVED]a2ls3 :: Service Interruption

a2ls3.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 12:35AM: Our System Operations team continues to work on resolving the root cause of this interruption. We will provide additional updates as further details become available.

Update 2:35AM: Our System Operations team was able to identify and resolve the root cause of this interruption. Services for a2ls3 are once again available and no further interruptions are planned.

[RESOLVED]nlss8 :: Unplanned Maintenance

Our System Operations team is initiating a FSCK (file system check) on nlss8.a2hosting.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 11:30 AM EST: Our System Operations team completed the FSCK (file system check). All services are back online at this time.

Amsterdam Data Center :: Intermittent Speed & Connectivity Issues

Our Network Engineering team is currently investigating reports of intermittent connectivity & speed issues in our Amsterdam data center. Our Network Engineering team is aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

UPDATE 10:46 AM EST: Our Network Engineering team made an adjustment to address the intermittent connectivity and speed issues in our Amsterdam data center. We will continue to monitor the network and situation closely. Please contact our Support team directly if you continue to experience issues.

UPDATE 11:13 AM EST: Our Network Engineering team is investigating further intermittent connectivity & speed issues in our Amsterdam data center.

UPDATE 12:27 PM EST: Our Network Engineering team is still investigating intermittent connectivity and speed issues in our Amsterdam data center. We will provide further updates as they're made available.

UPDATE 2:24 PM EST: Our Network Engineering team continues to work toward resolving intermittent connectivity and speed issues in our Amsterdam data center. We will provide further updates as they're made available.

UPDATE 4:50 PM EST: Our Network Engineers are still working on the issue. We will update this thread as more information becomes available. We sincerely appreciate your patience and understanding in this regard.

UPDATE 11:00PM EST: Our team is making progress in terms of reducing the impact. However, we are continuing our efforts to ensure services are fully restored for all impacted clients. We sincerely appreciate your continued patience and understanding in this matter.

UPDATE 1:45 AM EST, January 14th: Our Network Engineering team continues to work toward resolving intermittent connectivity and speed issues in our Amsterdam data center. We will provide further updates as they're made available.

UPDATE 4:00 AM EST, January 14th: Our Network Engineers are still working on these intermittent connectivity and speed issues. We will update this thread as more information becomes available. We sincerely appreciate your patience and understanding in this regard.

UPDATE 6:20 AM EST, January 14th: Our Network Engineers are aware of reports of network interruption faced by some of our clients. Our Network Engineers are working on this. We will continue to provide updates as more information is available.

UPDATE 11:15 AM EST, January 14th: Our Network Engineers resolved this matter at approximately 9:15 AM EST. We will continue to monitor the situation closely. If you're experiencing any outstanding speed or connectivity issues please contact our Support team directly.

UPDATE 12:55 PM EST, January 14th: Our Network Engineers are aware of reports of timeout errors with Cloudflare and other external sources. Our Network Engineers are working on this. We will continue to provide updates as more information is available.

UPDATE 2:30 PM EST, January 14th: Our Network Engineers made an adjustment to address any remaining connectivity or speed issues to Cloudflare and other external sources. We will continue to monitor the situation closely. If you're experiencing any outstanding speed or connectivity issues please contact our Support team directly.

[RESOLVED] Airtel Internet Service Provider :: Network Connectivity interruption

We would like to inform you that we are getting reports of connectivity issues affecting a significant subset of customers from India on our Shared/Reseller/VPS platforms.

It has been found that there is a problem with the specific Indian Internet service provider - Airtel. There are multiple complaints reported for the last few hours, you can refer to this page:  

https://downdetector.in/status/airtel/

Unfortunately, there is no announcement on the official Airtel Twitter page, but there are multiple complaints from their customers in this thread: 

https://twitter.com/Airtel_Presence/with_replies

We're looking into this issue and we will provide updates as we know more.

UPDATE 11:00PM EST: The situation with the provider has improved significantly and we have fewer reports of any issues. However, we are continuing to monitor the situation and will update this thread as more information becomes available to us.

UPDATE 3:10AM EST, January 14th:  We haven't seen new reports for a while now, the situation with Airtel has been improved significantly since our last update. If you continue to experience any issues with our services while using Airtel Internet Service Provider, please do not hesitate to contact our live support for assistance.