Past Incidents

Start Time: June 12, 2024, at 12:00 AM EDT

End Time: June 12, 2024, at 3:00 AM EDT

Description: Our System Operations team will be conducting routine maintenance at the Michigan Datacenter to enhance the reliability and performance of our services. We anticipate minimal to no impact on your service during this process. We'll keep you updated on the progress of the maintenance in this thread.

12:00 AM EDT: The maintenance has started.

03:00 AM EDT: The maintenance is completed.

We are currently experiencing a service interruption on server mi3-sr19. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. Thank you for your patience.

UPDATE 03:45 PM EDT:  We're pleased to inform you that our system engineers have successfully identified the root cause of the service interruption on the server and have implemented the necessary fixes. The server is now back online, and services should be operating normally.

We observe intermittent connection issues when accessing sg1-tr3 server. We are actively investigating the matter. Your patience is highly appreciated.

UPDATE 02:50 AM EDT: Our Engineers were able to find the root of the issue. The load and the performance have been stabilized. If you notice any issues, please reach out to our support.

Start Date: Sat, June 8, 8:00 pm – 8:30 pm EDT

Services Affected:

nl1-vz7-vu6

nl1-vz7-vu7

Description: Our System Operations team will be performing scheduled maintenance on the specified nodes. Users may experience temporary unavailability during this proactive measure. We will provide updates throughout the maintenance process.

UPDATE 8:00 pm EDT: The scheduled maintenance has started.

UPDATE 8:15 pm EDT: Maintenance completed successfully.

Date: 06/07/2024

Start Time (EST): 12:00 AM EST

End Time (EST): 2:00 AM EST

Description: Our System Operations team will conduct Emergency maintenance on the Michigan Datacenter during this period. Users may experience a brief service interruption while routine maintenance is performed. We'll provide all updates related to this maintenance in this thread.

UPDATE: The maintenance was completed. 

We are currently experiencing a service interruption on server mi3-sr109. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. Thank you for your patience.

Update 12:00 AM: Our Engineers were able to find the root of the issue and were able to stabilize the load and the performance. If you notice any issues, please reach out to our support.