Past Incidents

We are currently experiencing a service interruption on server mi3-ts107. Users hosted on this server may experience service degradation. Our System Operations team is actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available.

UPDATE 7:30 PM EDT: We're pleased to inform you that our system engineers have successfully identified the root cause of the service interruption on server mi3-ts107 and have implemented the necessary fixes. The server is now back online, and services should be operating normally.

UPDATE 10:40 PM EDT: However, we notice an intermittent issue and have decided to reopen the status post. Our system engineers are still currently working on it. We will provide further updates as soon as possible.

Thank you for your patience and understanding during this time.

UPDATE 01:15 AM EDT:  We're pleased to inform you that our system engineers have successfully identified the root cause of the service interruption on the server and have implemented the necessary fixes. The server is now back online, and services should be operating normally.

Date: 06/04/2024

Start Time (EST): 12:00 AM EST

End Time (EST): 3:00 AM EST

Description: Our System Operations team will conduct scheduled maintenance during this period. Users may experience a brief service interruption while routine maintenance is performed. We'll provide all updates related to this maintenance in this thread.

12:00 AM ET: The maintenance has started.

The maintenance was completed.

Date: 05/31/2024

Start Time (EST): 12:00 AM EST

End Time (EST): 3:00 AM EST

Description: Our System Operations team will conduct scheduled maintenance during this period. Users may experience a brief service interruption while routine maintenance is performed. We'll provide all updates related to this maintenance in this thread.

The maintenance appears to be taking longer than expected. We will update the thread as soon as it is completed. 

UPDATE: The maintenance for today is now completed. 

We have been receiving multiple reports of intermittent connection issues for accessing services at our Arizona and Singapore data centers. We are actively investigating the matter. Your patience is highly appreciated.

UPDATE: Multiple backbones outside of the A2 Hosting network appear to be offline at the moment. Customers may be experiencing slow performance at this time because of this. Updates will be posted as soon as they are available in this issue. 

UPDATE: Our Network Engineering team made some routing changes to handle the reported issues and services are now back to normal operation. If you encounter any further problems, please don't hesitate to reach out to our customer support team

We are aware that connections to our Arizona data center are still experiencing intermittent connectivity issues for some clients. Our Network Engineers are working with our upstream providers to ensure all connections to our services are properly routed. We will have further updates for you as soon as they become available.

The external network issue appears to be solved. If you still encounter any network issues, please reach out to our support team. 

We are currently experiencing a service interruption on server az1-tr104. Users hosted on this server may experience service degradation. Our System Operations team is actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available.

UPDATE 10:00 PM EDT: Our team is actively working on resolving the service interruption on server az1-tr104. We appreciate your patience as we investigate further. Rest assured, updates will be provided as soon as possible. 

UPDATE 10:34 PM EDT: We're pleased to inform you that our system engineers have successfully identified the root cause of the service interruption on server az1-tr104 and have implemented the necessary fixes. The server is now back online, and services should be operating normally.

However, we will continue to monitor the server closely to ensure its stability. Thank you for your patience and understanding during this time.