Past Incidents

We are currently experiencing a service interruption on server az1-tr104. Users hosted on this server may experience service degradation. Our System Operations team is actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available.

UPDATE 10:00 PM EDT: Our team is actively working on resolving the service interruption on server az1-tr104. We appreciate your patience as we investigate further. Rest assured, updates will be provided as soon as possible. 

UPDATE 10:34 PM EDT: We're pleased to inform you that our system engineers have successfully identified the root cause of the service interruption on server az1-tr104 and have implemented the necessary fixes. The server is now back online, and services should be operating normally.

However, we will continue to monitor the server closely to ensure its stability. Thank you for your patience and understanding during this time.

VPS nodes affected:

mi3-vz7517-vm157

mi3-vz7-vm31

mi3-vz7517-vm155

Scheduled Date and Time: 

EDT Time: May 27, Mon 01:00 AM

Description: Our System Operations team will conduct scheduled maintenance on the mentioned VPS nodes during this period. Users may experience a brief service interruption while routine maintenance is performed. We'll provide all updates related to this maintenance in this thread.

01:00 AM EDT: The maintenance has started.

02:00 AM EDT: The maintenance was completed.

Date: Thursday, May 23

Time: Time: 03:00 AM - 07:00 AM EDT (12:00 AM - 04:00 AM PST)

Description: Our System Operations team will conduct scheduled maintenance on the Arizona Datacenter during this period. Users may experience a brief service interruption while routine maintenance is performed. We'll provide all updates related to this maintenance in this thread.

3:00 AM EDT: The maintenance has started.

UPDATE: The maintenance was completed.

Date: Wednesday, May 22

Time: 12:00 AM - 3:00 AM EDT

Description: Our System Operations team will conduct scheduled maintenance on the Michigan Datacenter during this period. Users may experience a brief service interruption while routine maintenance is performed. We'll provide all updates related to this maintenance in this thread.

12:00 AM EDT: The maintenance has started.

03:00 AM EDT: The maintenance was completed.