Past Incidents

Start Date: January 23, Tuesday 12:00 PM EST (January 23, Tuesday 01:00 AM SGT)

Description: Our System Operations team will be performing scheduled maintenance on the Singapore Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update 12:02 PM: The scheduled maintenance has started. We will provide additional updates as they become available in this thread.

Update 04:00 PM: The maintenance has been completed.

Our engineering team is actively investigating the issue, working to identify the cause, and restoring access to services. We will provide further updates as soon as we receive them from our investigating teams.

UPDATE 6:15 AM EST: The issue is now solved and the services are currently back to normal. If you encounter any problems, please contact our support team.

Start Date: January 21, Sunday 03:00 AM EST

Services Affected: 

mi3-lr11

mi3-lr12

mi3-lr14

mi3-lr16

mi3-lr3

mi3-lr5

mi3-lr6

mi3-ls1

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 03:00 PM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 03:30 AM EST: The maintenance has been completed.

Start Date: January 20, Saturday 08:00 PM EST

Services Affected: 

nl1-lr10

nl1-lr2

nl1-lr8

nl1-lr9

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 08:00 PM EST: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 08:15 PM EST: The maintenance has been completed.

Start Date: Friday, January 19, 2024, 1:00 AM EST

End Date: Friday, January 19, 2024, 5:00 AM EST

Services Affected: mi3-vz7517-tvu3

Description: Our Engineering team will be performing scheduled maintenance on the node. VPSs hosted on this node may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:00 AM EST: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 01:45 AM ET: The maintenance is completed.

Our engineering team is actively investigating the issue, working to identify the cause, and restoring access to services. We will provide further updates as soon as we receive them from our investigating teams.

Update 7:12 PM EST: Our services are currently undergoing the restoration process and are expected to be back online shortly. We appreciate your continued patience during this time.

Update 8:46 PM EST: Thank you for your patience as we restore services. While intermittent issues may persist, rest assured we're actively addressing them. Your understanding is invaluable. We appreciate your patience as we work towards full functionality. Stay tuned for further updates

Update 9:44 PM EST: We're making significant progress in restoring services. As things return to normal, we appreciate your ongoing patience. Our dedicated team is working hard to ensure a seamless experience, and we'll keep you posted with further updates.

Resolved 10:20 PM EST: Our services are now completely restored! Thanks to the dedicated efforts and hard work of our team, everything is running smoothly once again. Your patience and understanding throughout the restoration process have meant a lot to us. Should you encounter any issues, please don't hesitate to reach out to our support team. We're here to help!