Past Incidents

Start Date: Monday, March 6th, 2023 

End Date: Monday, March 6th, 2023 

Time:  01:00 AM EST (Server Time: 11:00 PM MST)

Description: Our System Engineering team is performing server maintenance on az1-vz7 VPS nodes: az1-vz7-vm29, az1-vz7-vm106, az1-vz7-vm109. Users with VPS hosted on these nodes may experience a brief service interruption while routine maintenance is performed. 

UPDATE: 01:22 am EST: The maintenance is completed successfully. 

Start Date: Friday, March 3, 2023

End Date: Friday, March 3, 2023

Time: 7:00 PM - 9:00 PM EST (1:00 AM CET, Saturday, March 4 - 3:00 AM CET, Saturday, March 4)

Services Affected:

nl1-vz7-vm102

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 7:00 PM EST (1:00 AM Amsterdam): Our Engineers have started the maintenance. We will provide updates as more information becomes available in this regard.

UPDATE 7:10 PM EST (1:10 AM Amsterdam): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

az1-ts106 is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 12:38 PM ET: Our System Operations team has resolved this matter and all services are back online.

az1-tr102 is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 10:48 AM ET: Our System Operations team has resolved this matter and all services are back online.

MailChannels Outbound Email service is currently experiencing a service interruption. Users with email services on Shared, Reseller and Turbo servers will receive timeout errors while trying to send emails. MailChannels is actively working on the resolution. We will provide updates in this thread as more details are made available.

Updates are available on the official page here: https://status.mailchannels.net/

UPDATE 06:00 AM EST: The MailChannels team has applied the fix. The outbound email service is operational again. if you are experiencing any issues, please, contact our support.

Start Date: Thursday, March 2nd, 2023

End Date: Thursday, March 2nd, 2023

Time: 1:00 AM - 3:00 AM EST (11:00 PM MST, Wednesday, March 1st - 1:00 AM MST, Thursday, March 2nd)

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:00AM EST: Our System Operations team will begin the scheduled maintenance shortly. Further updates will be provided as they become available.

UPDATE 1:15AM EST: The maintenance has been completed at this time.

Start Date: Thursday, March 2nd, 2023

End Date: Thursday, March 2nd, 2023

Time: 1:00 AM - 3:00 AM EST (11:00 PM MST, Wednesday, March 1st - 1:00 AM MST, Thursday, March 2nd)

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:00AM EST: Our System Operations team will begin the scheduled maintenance shortly. Further updates will be provided as they become available.

UPDATE 1:08AM EST: The maintenance has been completed at this time.

Start Date: Thursday, March 2nd, 2023

End Date: Thursday, March 2nd, 2023

Time: 1:00 AM - 3:00 AM EST (11:00 PM MST, Wednesday, March 1st - 1:00 AM MST, Thursday, March 2nd)

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:00AM EST: Our System Operations team will begin the scheduled maintenance shortly. Further updates will be provided as they become available.

UPDATE 1:22AM EST: The maintenance has been completed at this time.