Past Incidents

Multiple servers are currently experiencing a service interruption. Following servers users will experience service degradation at this moment: a2ss10, a2ss23, a2ss34, nlss2. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. Your patience is appreciated.

UPDATE 05:55 AM EST: Our System Operations team has identified the issue and corrected it. If you continue to experience issues please contact our support team directly.

ssdman37 node is currently experiencing a service interruption. Users hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 04:15 AM EDT: Our Engineers are still working on the problem. Your continued patience is appreciated while the investigation is in process.

UPDATE 05:35 AM EDT: Our Engineering team is still working on the issue. Additional updates will be provided as they become available. We appreciate your ongoing patience and understanding.

UPDATE 06:35 AM EDT: Our Engineering team is actively working on fixing the problem. Services related to the node may still be unavailable. We will provide additional updates as they are received.

UPDATE 07:45 AM EDT: Our Engineering team continues to work on ssdman37 to resolve its issues. Updates will be provided as they are received.

UPDATE 08:27 AM EDT: Our Engineers are now in the process of restoring data on this VPS Node, we do not currently have an ETA this close to the restoration start but when we know more we'll update you here.

UPDATE 11:12 AM EDT: Our Engineers are still in the process of restoring VPS's, we will give more information as we have it available.

UPDATE 12:35 PM EDT: Our Engineers are still progressing through this and we will notify customers as their services come back online again, we will update you as we know more.

UPDATE 2:35 PM EDT: Our Engineers are still progressing through this and we will notify customers as their services come back online again.

UPDATE 4:31 PM EDT: Our Engineers are still progressing through the restores and customers are being notified as their services are restored.

UPDATE 7:00 PM EDT: Our Engineers are still progressing through the restores and customers are being notified as their services are restored. Updates will be provided as they become available.

UPDATE 8:29 PM EDT: Services have been restored at this time. Please do not hesitate to reach to support should you experience any further issues.

Start Date: Thursday, October 7th, 2021

End Date: Thursday, October 7th, 2021

Start Time: 1:30 PM EST

Services Affected:

Michigan Data Center

Description: Our System Operations team will be performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while the routine maintenance is performed.

UPDATE 1:37 PM EST: Our System Operations team completed the maintenance.

Start Date: Monday, October 7th, 2021

End Date: Monday, October 7th, 2021

Time: 12:00 AM - 4:00 AM GMT -7 (3:00 AM - 7:00 AM EST)

Services Affected:

Arizona Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

Update 03:40 AM EDT: Maintenance has been completed at this time. Services are once again available.

Our System Operations team is investigating reports of degraded performance affecting a small subset of customers hosted on our VPS platform in our Michigan facility. Users hosted on affected servers will experience service degradation as a result. Our System Operations team is investigating the root cause of degraded performance. We will provide updates as more details are made available.

UPDATE 2:54 PM EST: Our System Operations team has resolved this matter and all services should be performing as expected at this time. We will continue to monitor this situation closely.

Multiple Unmanaged VPS nodes hosted in our Michigan facility are currently experiencing a service interruption. Users hosted on affected servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:10 AM ET: Affected VPS nodes have had their services restored by our Engineering team. All services should once again be online and available. No further interruptions are planned. We appreciate your patience while this issue was resolved.

Start Date: Monday, October 4th, 2021

End Date: Monday, October 4th, 2021

Time: 12:00 AM - 4:00 AM GMT -7 (3:00 AM - 7:00 AM EST)

Services Affected:

Arizona Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 4:40AM EST: Brief service interruptions are expected to continue for some users while the maintenance is completed. We appreciate your continued patience.

UPDATE 5:15AM EST: Scheduled maintenance is still being performed at this time. Some users may experience brief service interruptions. Your continued patience is appreciated while we work to complete the maintenance.

UPDATE 6:15AM EST: Our System Operations team is still performing maintenance in the Arizona data center. Service interruptions may still occur for some users. Additional updates will be provided as they become available.

UPDATE 6:45AM EST: Our Systems Operations team has completed the Arizona data center maintenance. No further service interruptions are planned at this time.