The system is experiencing issues

Past Incidents

18th October 2021

[COMPLETED]Singapore Network :: Scheduled Maintenance

Start Date: Tuesday, October 19, 2021 EST (Wednesday, October 20, 2021 SGT)

End Date: Tuesday, October 19, 2021 EST (Wednesday, October 20, 2021 SGT)

Time: 12:00 PM - 4:00 PM EST (12:00 AM - 4:00 AM SGT)

Services Affected:

Singapore Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Singapore Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:19 PM EST: Our System Operations team completed the scheduled maintenance.

 

17th October 2021

az1-tr2 :: Service Interruption

az1-tr2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:54 PM EST: Our System Operations team has resolved this matter and all services are online at this time. Please reach out to our support team should you encounter any further issues. 

Scheduled Maintenance :: sg1-sr3

Description: Our System Operations team will be performing scheduled MySQL maintenance on sg1-sr3. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 4:37 PM EST: The scheduled maintenance has been completed at this time. Please reach out to our support team should you encounter any issues.

16th October 2021

No incidents reported

15th October 2021

[COMPLETED]sg1-ls4 :: Scheduled Maintenance

Server Time: Saturday, October 16th, 2021 - 1:00 AM

EST Time: Friday, October 15th, 2021 - 1:00 PM EST (October 16, 1:00AM Singapore Time)

Services Affected:

sg1-ls4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the sg1-ls4 server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:16 PM EST: Our System Operations team completed the maintenance and all services are back online at this time.

14th October 2021

No incidents reported

13th October 2021

[[Resolved]] sg1-ls5 :: Scheduled Maintenance

Server Time: Sunday, October 17th, 2021 - 1:00 AM

EST Time: Saturday, October 16th, 2021 - 1:00 PM

Services Affected:

sg1-ls5.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the sg1-ls5 server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:16 PM EST: RESOLVED -Our System Operations team completed the maintenance and all services are back online at this time.: 

[CANCELLED] sg1-ls5 :: Scheduled Maintenance

Server Time: Thursday, October 14th, 2021 - 1:00 AM

EST Time: Wednesday, October 13th, 2021 - 1:00 PM

Services Affected:

sg1-ls5.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the sg1-ls5 server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

Update 1 PM EDT:: This is now underway and we will update you when this is completed.

Update 2:47 PM :: This maintenance will be rescheduled and we will inform you when we have the new time and date.

12th October 2021

[RESOLVED]ssdman64 :: Scheduled Maintenance

Start Date: Wednesday, October 13th, 2021

End Date: Wednesday, October 13th, 2021

Time: 1:00 AM EST

Services Affected:

ssdman64.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman64. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

Update 12:55AM EDT: Maintenance will begin shortly, further updates will be provided as the maintenance continues.

Update 1:15AM EDT: Maintenance has been completed at this time. Services are once again available.

Netherlands Network :: Scheduled Maintenance

Server Time: Wednesday, October 14th, 2021 - 00:00 AM - 04:00AM (GMT+2)

EDT Time: Tuesday, October 13th, 2021 - 6:00 PM - 10:00 PM

Services Affected:

Netherlands Network

Description: Our System Operations team will be performing scheduled maintenance and upgrades in the Netherlands Network. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 6:21 PM The scheduled maintenance has begun.

UPDATE 10:00 PM The scheduled maintenance has been completed. Please reach out to our support team should you encounter any issues.

[RESOLVEDmi3-ts5 :: MySQL Interruption

mi3-ts5.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:17 AM EST: Our System Operations team resolved this matter and the MySQL service is operating as expected at this time.

11th October 2021

[COMPLETED] az1-ls11 :: Scheduled Maintenance

Start Date: Tuesday, October 12th, 2021

End Date: Tuesday, October 12th, 2021

Time: 03:00 AM EST

Services Affected:

az1-ls11.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the az1-ls11 server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:45AM EDT: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 3:05AM EDT: Our team has started the maintenance. We will update this thread as the maintenance progresses. Thank you for your patience.

UPDATE 3:18AM EDT: Maintenance has been completed at this time. Services are once again available.

[RESOLVED] Multiple servers: service interruption

Multiple servers are currently experiencing a service interruption. Following servers users will experience service degradation at this moment: a2ss10, a2ss23, a2ss34, nlss2. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. Your patience is appreciated.

UPDATE 05:55 AM EST: Our System Operations team has identified the issue and corrected it. If you continue to experience issues please contact our support team directly.