The system is experiencing issues

Past Incidents

20th March 2024

[RESOLVED] my.a2hosting.com :: Service Interruption

Our customer portal, my.a2hosting.com is currently experiencing a service interruption. Users attempting to access https://my.a2hosting.com will experience an error as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:44 PM EDT: Our System Operations team identified and resolved the issue. Our customer portal, my.a2hosting.com is accessible again at this time.

19th March 2024

No incidents reported

18th March 2024

[COMPLETED] mi3-ls6 :: Scheduled Maintenance

Start Date: Monday, March 18, 2024

End Date: Monday, March 18, 2024

Time: 01:00 AM EDT

Services Affected: mi3-ls6.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:00 AM EDT: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 1:27 AM EDT: The maintenance has been completed.

17th March 2024

No incidents reported

16th March 2024

[COMPLETED] Multiple NL servers :: Scheduled Maintenance

Start Date: Sat, March 16, 9pm – 10pm EDT

Server Time: March 17, Sun 02:00 AM CET 2024

Services Affected: 

nl1-sr2

nl1-sr7

nl1-sr8

nl1-ss13

nl1-ss8

nl1-ts105

nl1-ts106

nl1-vz7-vm102

nl1-vzm-vu9

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 09:00 PM EDT: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 09:44 PM EDT: The maintenance is completed.

[COMPLETED] Multiple SG servers :: Scheduled Maintenance

Start Date: Sat, March 16, 1pm – 2pm EDT

Server Time: March 17, Sun 01:00 AM SGT

Services Affected: 

sg1-ss102

sg1-vz7-vm101

sg1-vz7-vm102

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update 1:00 PM EST: The maintenance started. 

Update 1:50 PM EST: The maintenance is completed. 

 

15th March 2024

[RESOLVED] Support Helpdesk :: Service Interruption

We are experiencing an issue with customers submitting tickets. We are available on chat and phone support. Appreciate your patience as we are working on the resolution, We will provide updates on this page as we have more information in this regard. We appreciate your patience and understanding in the meanwhile.

UPDATE 8:30PM EST: Issues with the support ticketing system have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[COMPLETED] mi3-ss18 :: Emergency Maintenance

Our System Operations team will be performing emergency maintenance on mi3-ss18. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

Update 02:45 PM EDT: The maintenance is completed, all services are back online at this time.

 

 

[RESOLVED]mi3-ss19 :: Service Interruption

mi3-ss19.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 11:00AM ET: Our System Operations team has identified the root cause of this issue and is working to resolve it as soon as possible. Further updates will be provided.

UPDATE 11:50AM ET: Our System Operations team is still working to bring all services online. We appreciate your patience and understanding. We will provide further updates.

UPDATE 12:15AM ET: Our System Operations team has restored services at this time. All services are online and available. Please reach out to our Support team if issues are still present.

[RESOLVED] mi3-ls6 :: Service Interruption

mi3-ls6.a2hosting.com  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:26AM EST: Our Engineers have identified the issue and are working to resolve it. We will keep this thread posted with updates.

UPDATE 11:46AM EST: Our Engineers are still working on this. We will update you once the service is fully restored. We sincerely appreciate your patience and understanding in the meantime.

UPDATE 12:06PM EST: Our Engineers resolved the issue. The service is back up and running. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]Michigan servers :: Network Interruption

We detected intermittent performance issues impacting some clients on our Michigan servers. Our Network Engineers are actively investigating to identify the root cause of this problem, and we will keep you informed with updates as we gather more information.

UPDATE 06:40 AM EDT: Our engineering team is actively addressing a network issue. While some users on Mi servers may experience intermittent interruptions, we appreciate your patience. Updates will be provided in this thread.

UPDATE 9:45AM EDT: Our Engineering team has resolved the issue. Services are online and available at this time.

14th March 2024

[RESOLVED] az1-tr102 :: Service Interruption

az1-tr102 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

1:40PM EST: Our Engineers have identified the issue and are working on a fix. We will keep this thread posted with updates.

1:58PM EST: Issues on az1-tr102 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[COMPLETED] Multiple MI nodes :: Scheduled Maintenance

Start Date: March 14, Thursday 12:00 AM EDT

Services Affected: 

mi3-vz7-vu12

mi3-vz7-vm114

mi3-vzm-vu23

mi3-vz7-vm130

mi3-vz7-vm152

Description: Our System Operations team will be performing scheduled maintenance on these servers. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update 02:05 AM EDT: The maintenance is completed.

[COMPLETED] mi3-ls1 :: Scheduled Maintenance

Start Date: Thursday, March 14th, 2024 EDT

End Date:  Thursday, March 14th, 2024 EDT

Time: 12:00 AM - 03:00 AM EDT

Services Affected: mi3-ls1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update 02:05 AM EDT: The maintenance is completed.

[COMPLETED] mi3-sr112 :: Scheduled Maintenance

Start Date: Thursday, March 14th, 2024 EDT

End Date: Thursday, March 14th, 2024 EDT

Time: 12:00 AM - 03:00 AM EDT

Services Affected: mi3-sr112.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update 02:05 AM EDT: The maintenance is completed.

[COMPLETED] mi3-ss8 :: Scheduled Maintenance

Start Date: Thursday, March 14th, 2024 EDT

End Date: Thursday, March 14th, 2024 EDT

Time: 12:00 AM - 03:00 AM EDT

Services Affected: mi3-ss8.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update 02:05 AM EDT: The maintenance is completed.

[COMPLETED] mi3-ss6 :: Scheduled Maintenance

Start Date: Thursday, March 14th, 2024 EDT

End Date:  Thursday, March 14th, 2024 EDT

Time: 12:00 AM - 03:00 AM EDT

Services Affected: mi3-ss6.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update 02:05 AM EDT: The maintenance is completed.

[COMPLETED] mi3-ss32 :: Scheduled Maintenance

Start Date: Thursday, March 14th, 2024 EDT

End Date:  Thursday, March 14th, 2024 EDT

Time: 12:00 AM - 03:00 AM EDT

Services Affected: mi3-ss32.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update 02:05 AM EDT: The maintenance is completed.