The system is experiencing issues

Past Incidents

3rd March 2023

[RESOLVED] mi3-tr101 :: Service interruption

mi3-tr101 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 12:53 PM ETS: Our System Operations team has resolved this matter and all services are back online. 

[COMPLETED] nl1-vz7-vm102 :: Scheduled Maintenance

Start Date: Friday, March 3, 2023

End Date: Friday, March 3, 2023

Time: 7:00 PM - 9:00 PM EST (1:00 AM CET, Saturday, March 4 - 3:00 AM CET, Saturday, March 4)

Services Affected:

nl1-vz7-vm102

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 7:00 PM EST (1:00 AM Amsterdam): Our Engineers have started the maintenance. We will provide updates as more information becomes available in this regard.

UPDATE 7:10 PM EST (1:10 AM Amsterdam): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

2nd March 2023

[RESOLVED] Multiple servers: Outgoing mail interruption

MailChannels Outbound Email service is currently experiencing a service interruption. Users with email services on Shared, Reseller and Turbo servers will receive timeout errors while trying to send emails. MailChannels is actively working on the resolution. We will provide updates in this thread as more details are made available.

Updates are available on the official page here: https://status.mailchannels.net/

UPDATE 6:25PM EST: MailChannels have reported this as resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] az1-ts106 :: MySQL Interruption

az1-ts106 is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 12:38 PM ET: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] az1-tr102 :: MySQL Interruption

az1-tr102 is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 10:48 AM ET: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] Multiple servers: Outgoing mail interruption

MailChannels Outbound Email service is currently experiencing a service interruption. Users with email services on Shared, Reseller and Turbo servers will receive timeout errors while trying to send emails. MailChannels is actively working on the resolution. We will provide updates in this thread as more details are made available.

Updates are available on the official page here: https://status.mailchannels.net/

UPDATE 06:00 AM EST: The MailChannels team has applied the fix. The outbound email service is operational again. if you are experiencing any issues, please, contact our support.

[COMPLETED] az1-vz7-vm25 :: Scheduled Maintenance

Start Date: Thursday, March 2nd, 2023

End Date: Thursday, March 2nd, 2023

Time: 1:00 AM - 3:00 AM EST (11:00 PM MST, Wednesday, March 1st - 1:00 AM MST, Thursday, March 2nd)

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:00AM EST: Our System Operations team will begin the scheduled maintenance shortly. Further updates will be provided as they become available.

UPDATE 1:15AM EST: The maintenance has been completed at this time.

[COMPLETED] az1-vz7-vm28 :: Scheduled Maintenance

Start Date: Thursday, March 2nd, 2023

End Date: Thursday, March 2nd, 2023

Time: 1:00 AM - 3:00 AM EST (11:00 PM MST, Wednesday, March 1st - 1:00 AM MST, Thursday, March 2nd)

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:00AM EST: Our System Operations team will begin the scheduled maintenance shortly. Further updates will be provided as they become available.

UPDATE 1:08AM EST: The maintenance has been completed at this time.

[COMPLETED] az1-vz7-vm30 :: Scheduled Maintenance

Start Date: Thursday, March 2nd, 2023

End Date: Thursday, March 2nd, 2023

Time: 1:00 AM - 3:00 AM EST (11:00 PM MST, Wednesday, March 1st - 1:00 AM MST, Thursday, March 2nd)

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:00AM EST: Our System Operations team will begin the scheduled maintenance shortly. Further updates will be provided as they become available.

UPDATE 1:22AM EST: The maintenance has been completed at this time.

1st March 2023

No incidents reported

28th February 2023

[COMPLETED] Michigan :: Network maintenance

Start Date: Monday, February 27, 2023

End Date: Tuesday, February 28, 2023

Time: 11:30 PM - 12:30 AM EST

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 11:30 PM EST, February 27: We have started the maintenance. We will post updates as we make progress. We appreciate your patience and understanding in the meanwhile.

UPDATE 2:00 AM EST, February 28: This maintenance has now been completed, please let us know if you see any issues.

27th February 2023

No incidents reported

26th February 2023

[COMPLETED] az1-vz7-vm22 :: Scheduled Maintenance

Start Date:

Server time: Sunday, Feb 26th - 11:00 PM MST

Eastern Time: Monday, Feb 27th - 00:00 AM ET

Description: Our System Operations team will be performing scheduled maintenance on the VPS node az1-vz7-vm22. Users hosted on this VPS node will experience a brief service interruption while the routine scheduled maintenance is performed.

Update Feb 27th, 00:36 AM EST: The maintenance is completed successfully.

25th February 2023

[COMPLETED] Sectigo SSL :: Scheduled Maintenance

Start Date: Saturday, February 25th, 2023

End Date: Sunday, February 26th, 2023

Time: 07:00 PM - 00:30 AM EST

Services Affected: All platforms using free Sectigo SSL certificates.

 

Description: Our vendor Sectigo anticipates that its certificate issuing platform will be unavailable for up to 12 hours. SSL certificate requests during this time will be delayed.

UPDATE 7:00PM EST: The scheduled maintenance has begun and issuing platform will be affected for up to 12 hours. We will provide updates as they become available. 

UPDATE 12:30 AM EST: The Sectigo maintenance is completed earlier than planned. All services are operational again. Find more information on https://sectigo.status.io/

[RESOLVED] mi3-sr7.supercp.com :: Scheduled Maintenance

Start Date: Monday, February 27, 2023

End Date: Monday, February 27, 2023

Time: 1:00 AM EST  

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 01:15 AM: The maintenance is completed successfully.