No Active Incidents Reported

Incidents

9th November 2020

sg1-ts2 :: MYSQL service Interruption

sg1-ts2 is currently experiencing a MySQL interruption. Users hosted on this server will experience MySQL errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update (Nov-10-2020) 4:55AM EST: Our System Operations team is still working to resolve the issues affecting MySQL. Further updates will be provided as they become available.

UPDATE (Nov-10-2020) 8:55 AM EST: Our System Operations team is still working to stabilize the issues affecting MySQL. We will continue to provide updates as they're made available.

UPDATE (Nov-10-2020) 12:41 PM EST: Our System Operations team continues to work toward stabilizing the issues affecting MySQL. We will continue to provide updates as they're made available.

UPDATE (Nov-10-2020) 2:55 PM EST: Our System Operations team is still working on stabilizing the issues affecting MySQL. We will continue to provide updates as they're made available.

[RESOLVED]az1-sr9 :: Scheduled Maintenance

Start Date: Monday, November 9 

End Date: Monday, November 9 

Time: 4:00 AM - 8:00 AM EDT 

Services Affected:

az1-sr9.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 3:55AM EDT: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

Update 4:55AM EDT: Maintenance has been completed at this time. Services are once again available.

8th November 2020

[RESOLVED]nlssr2 :: Scheduled Maintenance

Start Date: Sunday, November 8, 2020

Start Date: Sunday, November 8, 2020

Time: 8:00 PM - 11:00 PM EST (2AM - 5AM NL time, November 9, 2020)

Services Affected:

nlssr2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:04PM EDT: The maintenance on nlssr2.a2hosting.com has begun. More updates will be provided when they become available.

UPDATE 11:51 EDT: The maintenance for nlssr2.a2hosting.com is still ongoing. More updates will be provided when they become available.

UPDATE 9 Nov 2020 2:30AM EDT: The maintenance for nlssr2.a2hosting.com has been completed. Services are once again available.

7th November 2020

Netherlands DC :: Connectivity Issues

Our Systems Operations team is currently aware of connectivity issue affecting the Netherlands data center. Users hosted in this data center will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 10:45 PM EDT: Our System Operations team is still working on this issue. Further updates will be provided as they become available.

UPDATE 11:44 PM EDT: The connectivity issue affecting the data center should now be resolved. Please reach out to our support team should you encounter any further issues.

[COMPLETED] nlssdman39 :: Scheduled Maintenance

Start Date: Monday, November 09, 2020

End Date: Monday, November 09, 2020

Time: 7:00 PM - 1:00 AM EDT 

Services Affected:

nlssdman39.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 6:50 PM: Our System Operations team will be starting the upgrade shortly. We will post updates as more information becomes available in this regard.

UPDATE 7:05 PM: Our System Operations team has started the maintenance.

UPDATE 7:25 PM: Maintenance has been completed. Please reach out to our live support if you are encountering any issues.

[COMPLETED] nlssdman37 :: Scheduled Maintenance

Start Date: Monday, November 09, 2020

End Date: Monday, November 09, 2020

Time: 7:00 PM - 1:00 AM EDT 

Services Affected:

nlssdman37.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 6:50 PM: Our System Operations team will be starting the upgrade shortly. We will post updates as more information becomes available in this regard.

UPDATE 7:00 PM: Our System Operations team has started the maintenance.

UPDATE 7:10 PM: Maintenance has been completed. Please reach out to our live support if you are encountering any issues.

6th November 2020

a2ls28 :: Service Interruption

a2ls28.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available

UPDATE 03:10 AM EST: The issue on a2ls28 has been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] ssr22.supercp.com :: Scheduled Maintenance

Start Date: Friday, November 6, 2020

End Date: Friday, November 6, 2020

Time: 1:00 AM - 8:00 AM EDT 

Services Affected:

www.ssr22.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 1:24AM EST: Maintenance will begin shortly. Further updates will be provided as they become available

Update 5:12 AM EST: The maintenance has completed its first stage, and the second stage is in progress at this time.

Update 5:12 AM EST: [RESOLVED] InnoDB maintenance  completed

 

5th November 2020

sg1-ss4 :: Scheduled Maintenance

Start Date: Thursday, November 5, 2020

End Date: Thursday, November 5, 2020

Time: 10:00 AM - 1:00 PM EDT 

Services Affected:

sg1-ss4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:45 PM EST: Our System Operations team is still performing the routine scheduled maintenance on this server. We will continue to provide updates as they're made available.

UPDATE 3:15 PM EST: Our System Operations team has completed the scheduled maintenance on the server and all services are back online at this time.

a2ss53 :: Scheduled Maintenance

Start Date: Thursday, November 5, 2020

End Date: Thursday, November 5, 2020

Time: 2:00 AM - 5:00 AM EDT 

Services Affected:

wwwss53.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 2:00AM EST: Maintenance will begin shortly. Further updates will be provided as they become available.

Update 2:20AM EST: Maintenance has been completed at this time. Services are once again available.

a2ss37 :: Scheduled Maintenance

Start Date: Thursday, November 5, 2020

Start Date: Thursday, November 5, 2020

Time: 1:00 AM - 6:00 AM EST 

Services Affected:

a2ss37.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 1:00AM EST: Maintenance will begin shortly. Further updates will be provided as they become available.

Update 4:22AM EST: Maintenance has been completed at this time. Services are once again available.

4th November 2020

[RESOLVED] az1-lr7 :: Scheduled Maintenance

Start Date: Wednesday, November 4, 2020

Start Date: Wednesday, November 4, 2020

Time: 4:00 AM - 6:00 AM EDT 

Services Affected:

az1-lr7.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 4:00AM EST: Maintenance will begin shortly. Further updates will be provided as they become available.

Update 4:45AM EST: Maintenance has been completed at this time. Services are once again available.

3rd November 2020

ssr24 :: MySQL Interruption

ssr24.supercp.com is currently experiencing a MySQL interruption. Users hosted on this server will experience MySQL errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:51 AM EST: Our System Operations team has resolved this matter and MySQL services are back online at this time.

UPDATE 12:50 PM EST: Our System Operations team is looking into this issue again and please accept our apologies, more updates will follow soon.

UPDATE 3:40 PM EST: Our System Operations team continues to work toward restoring the MySQL service. We will continue to provide updates as they're made available.

UPDATE 4:40 PM EST: Our Engineers are still working towards restoration of service. We will post updates as more information is available in this regard. We sincerely apologize for the inconvenience and appreciate your patience and understanding in this regard.

UPDATE 6:00 PM EST: Our System Operations team is still working on the MySQL server. We will provide updates as more updates regarding progress are available.

UPDATE 8:00 PM EST: Our team is still working on the server. We will post updates as more information becomes available.

UPDATE 9:00 PM EST: Our team is continuing its work on restoration of MySQL service. We will post updates as more information is available in this regard.

UPDATE 10:00 PM EST: Our team is making steady progress. We will post an update once service has been restored completely.

UPDATE 10:30 PM EST: Issues with MySQL have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.