No Active Incidents Reported

Incidents

5th January 2019

No Active Incidents Reported

4th January 2019

[RESOLVED]sgssdman3 :: Service Interruption

sgssdman3.a2hosting.com is currently experiencing a service interruption. VPS servers hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 12:30 PM EST: Our System Operations team has corrected this issue and all VPS servers are back online.

[RESOLVED]mi3-wss6.a2hosting.com :: Reboot Required

mi3-wss6.a2hosting.com is currently being rebooted to correct an issue with Plesk. Users hosted on this server will experience service degradation as a result. Our System Operations team expects the downtime to be under 10 minutes. We will provide updates as more details are made available.

Update 11:24 AM EST: Our System Operations team has confirmed the server is back online and operating as expected.

[RESOLVED]mi3-ss8.a2hosting.com :: Service Interruption

mi3-ss8.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:54 AM EST: Our System Operations team has resolved this issue and all services are back online. Please reach out to our live support should you continue to encounter any issues.

3rd January 2019

[RESOLVED]a2ls17.a2hosting.com :: Scheduled Maintenance

Start Date: Sunday, January 13, 2019

Time: 01:00 AM - 02:00 AM EST (6:00 AM - 7:00 AM UTC)

Details of Outage: Our System Operations team will be performing scheduled maintenance on a2ls17.a2hosting.com. We expect all services to be offline for 1 hour or less.

Update 12:30 AM EST: The file system check (FSCK) has been completed. Database maintenance is now in progress.

Update 3:30 AM EST: The database maintenance is still in progress.

Update 5:35 AM EST: The database maintenance has been completed and all services are available once again.

[COMPLETE]VPS/dedicated : Network Maintenance : 5/1/201

Start Time: 5 Jan 2018 10:00 PM Eastern 

Estimated End Time: 6 Jan 2018 1:00 AM Eastern 

Services Affected: Network 

Description: Our Systems operations team will be performing network maintenance, causing service interruptions for all affected servers. 

Although the maintenance window is 3 hours, the server should be unavailable far less than that.

Affected VPS nodes:

ssdman1.a2hosting.com

ssdman26.a2hosting.com

solsemi12.a2hosting.com

Multiple dedicated servers will be affected by this maintenance as well.

UPDATE 11:40 Eastern : Maintenance has begun. We will post additional updates as the process continues.

UPDATE 01:15 AM Eastern : Maintenance is now complete.

[COMPLETE]ssr1 :: Network Maintenance :: Janu

Start Time: 5 Jan 2018 10:00 PM Eastern 

Estimated End Time: 6 Jan 2018 1:00 AM Eastern 

Services Affected: Network 

Description: Our Systems operations team will be performing network maintenance, causing service interruptions for all affected servers. 

Although the maintenance window is 3 hours, the server should be unavailable far less than that.

UPDATE 11:40 Eastern : Maintenance has begun. We will post additional updates as the process continues.

UPDATE 01:15 AM Eastern : Maintenance is now complete.

[COMPLETE]a2ss1 :: Network Maintenance :: January 5th

Start Time: 5 Jan 2018 10:00 PM Eastern

Estimated End Time: 6 Jan 2018 1:00 AM Eastern

Services Affected: Network

Description: Our Systems operations team will be performing network maintenance, causing service interruptions for all affected servers.

Although the maintenance window is 3 hours, the server should be unavailable far less than that.

UPDATE 11:40 Eastern : Maintenance has begun. We will post additional updates as the process continues.

UPDATE 01:15 AM Eastern : Maintenance is now complete.

2nd January 2019

[RESOLVED]Singapore performance issues

Singapore network is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:15 AM EST: Our System Operations team is still investigating intermittent connectivity & performance issues. We will continue to provide updates as quickly as possible.

Update 1:00 PM EST: Our System Operations team is continuing to monitor the server for intermittent connectivity & performance issues. We will continue to provide updates as quickly as possible.

Update 3:30 PM EST: We are still investigating intermittent connectivity & performance issues. We will continue to provide updates as quickly as possible.

The issue has been resolved and we did not see any more issues related to this. We are monitoring the situation in the data center for any new issues.

[RESOLVED]nlsrc1 :: MySQL

nlsrc1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:00 AM Eastern: The service has stabilized and we do not see any issues at the moment. We will keep monitoring the server for any new issues.

UPDATE 9:25 AM Eastern: The service is still stable and our System Operations team will continue to monitor the server.

1st January 2019

[RESOLVED] SSR10 :: Service Interruption

SSR10 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:38 PM: SSR10 is back online.

[RESOLVED] A2SS22 :: Service Interruption

A2SS22 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5PM EST: A2S22 is still offline. Engineers are working diligently to restore service.

UPDATE 5:30 PM EST: A2S22 is back online.

[RESOLVED] :: A2SS29 :: Service Interruption

A2SS29 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:42 AM EST :: This server is back to full functioanality and we would like to know if you are experiencing any issues to please get in touch.

[RESOLVED] SSR14 :: Service Interruption

wwwssr14.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 8:45 AM - ssr14 is once again online and available. We will continue to monitor the service for any issues; future updates will be provided here as they become available.

31st December 2018

[RESOLVED] nlsrc1 :: MySQL

nlsrc1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

[RESOLVED]mi3-wtr1.supercp.com service disturbance

mi3-wtr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:30 AM Eastern: The server is back online

30th December 2018

No Active Incidents Reported

29th December 2018

nlsrc1.supercp.com :: Service Interruption

Server nlsrc1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:30 PM EST :: Server is back up and responding. Please feel free to reach out to our live support team if you are still encountering any issues.