Past Incidents

Date: 16-MAY-24

Start Time (ET): 1:00 AM 

End Time (ET): 3:00 AM 

Description: Our System Operations team will be performing scheduled maintenance on the VPS node mi3-vz7-vm136. Users on this node may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: The maintenance has started.

UPDATE 03:00 AM ET: The maintenance has been completed. 

Start: 16 May 12:00 AM ET

End: 16 May 03:00 AM ET

Description: Our System Operations team will be performing scheduled maintenance on the MI Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: The maintenance has started.

UPDATE 03:00 AM ET: The maintenance has been completed. 

Start: 16 May 12:00 AM SGT (15 May 12:00PM EDT)

End: 16 May 04:00AM SGT (15 May 04:00PM EDT)

Description: Our System Operations team will be performing scheduled maintenance on the Singaporean Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

We're currently experiencing degraded network performance in our Michigan data center, affecting some clients. Our Network Engineers are actively investigating the root cause of this interruption. Rest assured, we're working diligently to resolve the issue. We'll keep you updated with any new information as it becomes available. Thank you for your patience and cooperation.

UPDATE 04:30 AM ET: The issue has been resolved, and services should be operating normally. However, we will continue to closely monitor the network to ensure stability. We appreciate your patience and understanding throughout this process. If you experience any lingering problems, please do not hesitate to contact our customer support. We are here to assist you.

Start: 14 May 12:00 AM SGT (13 May 12:00PM EDT)

End: 14 May 04:00AM SGT (13 May 04:00PM EDT)

Description: Our System Operations team will be performing scheduled maintenance on the Singaporean Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00PM EDT: The maintenance has started.

UPDATE 03:21 PM EDT: The maintenance has been completed. 

Webmail and cPanel services are currently experiencing a service interruption on mi3-tr100. Users hosted on mi3-tr100 may receive timeout errors while trying to login to the Webmail service or cPanel interface. Our engineering team is actively working on the resolution. We will provide updates in this thread as more details are made available.

03:00 AM EDT: The problem has been successfully resolved.