The system is experiencing issues

Past Incidents

21st January 2023

Sectigo SSL :: Scheduled Maintenance

Start Date: Saturday, January 21st, 2023

End Date: Sunday, January 21st, 2023

Time: 11:59 PM - 02:00 AM EST

Services Affected: All platforms using free Sectigo SSL certificates.

Description: Our vendor Sectigo anticipates that its certificate issuing platform will be unavailable for up to 2 hours. SSL certificate requests during this time will be delayed.

UPDATE 7:00 PM: The Sectigo maintenance has started. We will provide updates as they become available.

UPDATE 9:00 PM EST: The Sectigo maintenance should now be completed at this time and can be confirmed via: https://sectigo.status.io/

20th January 2023

No incidents reported

19th January 2023

[COMPLETED] Singapore :: Datacenter Maintenance

Start Date: Thursday, January 19, 2023 (Server Date: Friday Jan 20, 2023)

End Date: Thursday, January 19, 2023 (Server Date: Friday Jan 20, 2023)

Time: 1:00 PM - 2:00 PM EST (Server Time 2:00 AM - 3:00 AM GMT+8)

Description: Our System Operations team will be performing scheduled maintenance in our Singapore Datacenter. Users may experience a brief service interruption or latency while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 1 PM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:57 EST :: This maintenance is now completed.

 

[COMPLETED] sg1-lr2 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 11:00 AM EST (00:00 Local Time Jan-20) -3:00 PM EST (04:00 Local Time Jan-20)

Services Affected: wwwsg1-lr2.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11 AM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:05 EST :: This has now been completed

[COMPLETED] sg1-sr3 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 11:00 AM EST (00:00 Local Time Jan-20) -3:00 PM EST (04:00 Local Time Jan-20)

Services Affected: wwwsg1-sr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11:05 AM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:10AM EST :: This has now been completed.

[COMPLETED] sg1-sr4 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 11:00 AM EST (00:00 Local Time Jan-20) -3:00 PM EST (04:00 Local Time Jan-20)

Services Affected: wwwsg1-sr4.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11 AM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:16 EST :: This maintenance has now been completed.

[COMPLETED] sg1-ts3 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 11:00 AM EST (00:00 Local Time Jan-20) -3:00 PM EST (04:00 Local Time Jan-20)

Services Affected: wwwsg1-ts3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

As of 11 AM EST :: This Maintenance is underway, we will update you as soon as this is completed.

As of 11:25 AM EST :: This maintenance has now been completed.

[COMPLETED] az1-sr3 - Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 2:00 AM EST (12:00 AM local time)- 6:00 AM EST (4:00 AM local time)

Services Affected: wwwaz1-sr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 2:07 AM EST: The maintenance is now completed.

[COMPLETED] az1-tr2 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 2:00 AM EST (12:00 AM local time)- 6:00 AM EST (4:00 AM local time)

Services Affected: wwwaz1-tr2.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 2:13 AM EST:  The maintenance has been completed at this time.

[COMPLETED] mi3-lr10 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-lr10.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:10 AM EST: The maintenance is now completed.

[COMPLETED] mi3-lr13 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-lr13.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:18 EST: The maintenance is now completed.

[COMPLETED] mi3-sr3 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:24 AM EST: The maintenance is now completed.

[COMPLETED] mi3-sr5 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr5.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:30 AM EST: The maintenance is completed.

[COMPLETED] mi3-sr6 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr6.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:36 AM EST: The maintenance is now completed.

[COMPLETED] mi3-sr18 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr18.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:40 AM EST: The maintenance is completed.

[COMPLETED] mi3-sr21 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr21.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:48 AM EST: The maintenance is completed.

[COMPLETED] mi3-sr23 Scheduled Maintenance

Start Date: Thursday, January 19, 2023

End Date: Thursday, January 19, 2023

Time: 12:00 AM EST -4:00 AM EST

Services Affected: wwwmi3-sr23.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:55 AM EST: The maintenance is completed.

18th January 2023

[COMPLETED] nl1-sr6 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: nl1-sr6.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:20PM Server Time (4:20PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:24PM Server Time (4:24PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

 

[COMPLETED] nl1-sr1 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: wwwnl1-sr1.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:04PM Server Time (4:04PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:10PM Server Time (4:10PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

[COMPLETED] nl1-sr4 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: nl1-sr4.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:14PM Server Time (4:14PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:20PM Server Time (4:20PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

[COMPLETED] nl1-lr3 :: Scheduled Maintenance

Start Date: Wednesday, January 18, 2023

End Date: Wednesday, January 18, 2023

Time: 4:00 PM EST (22:00 Local Time) (Jan-18) -10:00 PM EST (04:00 Local Time Jan-19)

Services Affected: wwwnl1-lr3.superccp.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 10:00PM Server Time (4:00PM EST): Our Engineering team is starting the maintenance. We will post updates as we receive more information in this regard.

UPDATE 10:05PM Server Time (4:05PM EST): Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]az1-tr2 :: Scheduled Maintenance

Start Date: Wednesday, January 18th, 2023

End Date: Wednesday, January 18th, 2023

Time: 1:00 AM - 7:00 AM EST  (January 17, 2022 11:00 PM - 5:00 AM MST)

Services Affected: az1-tr2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on MySQL service. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:00 AM EST: Our System Operations team will begin the maintenance shortly. Further updates will be provided as they become available.

UPDATE 2:05AM EST: Our System Operations team is still performing the maintenance on the MySQL service. Brief service interruptions will be experienced. 

UPDATE 3:35AM EST: The maintenance is still in progress. No further updates available at this time.

UPDATE 4:45AM EST: Our System Operations team is nearing completion of the maintenance. Brief service interruptions may be experienced. We appreciate your patience and understanding.

UPDATE 5:50AM EST: The maintenance has been completed. Services are online and available.

17th January 2023

[RESOLVED] mi3-tr101 :: Service Interruption

mi3-tr101 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:27PM EST: Issues on mi3-tr101 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] AZ1-SS34 :: Service Interruption

az1-ss34.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 8:54 AM  :: Our System Operations team was able to resolve all issues affecting az1-ss34.a2hosting.com. Services are available. We appreciate your patience and understanding.

16th January 2023

[Resolved] nl1-ts103 MySQL Upgrade

Our Operations/Engineering Department is conducting an Emergency upgrade of MySQL on this server. Accounts on this server will experience a degradation of service during the upgrade process.  We will continue to post here periodically to keep you informed of the progress.

Update 4:50 ET: Our Operations/Engineering departments have finished the required upgrade.

[RESOLVED]sg1-ts105 MySQL Upgrade

Our Operations/Engineering Department is conducting an Emergency upgrade of MySQL on this server. Accounts on this server will experience a degradation of service during the upgrade process.  We will continue to post here periodically to keep you informed of the progress.

 

[RESOLVED] Update: Our Operations/Engineering departments have finished the required upgrade.

15th January 2023

sgsrc2 :: Emergency Maintenance

Our System Operations team will be performing emergency maintenance on sgsrc2. Users will experience a brief service interruption while the maintenance is performed. We appreciate your patience and understanding during this maintenance.

UPDATE 8:22 PM EST: The emergency maintenance on this server is now complete.