Past Incidents

Start Date: Friday, September 30th, 2022

Time: 01:00 AM EDT

Description: Our System Engineering team is performing server maintenance in our Michigan Datacenter. Users will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

Server Nodes to be rebooted:

Mi3-vzm-vu10

Mi3-vz7-vu8

Mi3-vz7-vu6

Mi3-vz7-vu7

Mi3-vz7-vu5

Mi3-vz7-vu14

Mi3-vz7-vu11

Mi3-vz7-vm8

Mi3-vz7-vu1

mi3-vz7-vm9

Update 03:56 AM EDT: Our System Engineering team have completed the maintenance at this time.

az1-ts105 is currently experiencing MySQL Server issues. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:30PM EDT: Issues on az1-ts105 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Thursday, September 28nd, 2022 (Server Time September 29th, 2022)

End Date: Thursday, September 28nd, 2022 (Server Time September 29th, 2022)

Time: 4:00 PM - 8:00 PM EST (4AM - 8AM September 29th, 2022)

Description: Our System Engineering team is performing network maintenance in our Singapore Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 4:30PM EST: The maintenance has been completed at this time. Please do not hesitate to reach out to our Support Team should you encounter any issues.

Our System Operations team will be performing emergency maintenance on az1-vz7-tvm9. Users may experience a brief service interruption while the maintenance is performed.

UPDATE 6:45AM EDT: The emergency maintenance has been completed at this time. Services are once again available.

Start Date: Wednesday, September 28nd, 2022

End Date: Wednesday, September 28nd, 2022

Time: 12:00 AM - 4:00 AM EDT

Description: Our System Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00AM EDT: Our System Engineering team has begun the maintenance at this time. We will provide further updates as we receive them. 

UPDATE 4:00AM EDT: Our System Engineering team has completed this maintenance.

Start Date: Sunday, September 25th, 2022

End Date: Sunday, September 25th, 2022

Time: 12:00 AM - 5:00 AM EDT

Description: Our System Engineering team is performing server maintenance in our Michigan and Arizona Datacenters. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 3:00 AM EST: Maintenance in Arizona has begun. Brief service interruptions are expected as the maintenance is performed. Thank you for your patience.

UPDATE 05:45 AM EDT: The maintenance on Shared/Turbo/Reseller servers in Arizona and Michigan Datacenters is completed. Our Engineers are performing the maintenance on VPS at the Arizona Datacenter.

UPDATE 10:10 AM EST: The maintenance on VPS at the Arizona Datacenter has been completed at this time.

sg1-vz7-vm4 is currently experiencing a service interruption. VPSes hosted on this server will experience service degradation as a result. Our System Operations team is going to reboot this server. We will provide updates as more details are made available.

UPDATE 11:00 AM EDT: Our System Operations team has completed the maintenance. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.