Past Incidents

Start Date: Wednesday, August 19th, 2022

End Date: Wednesday, August 19th, 2022

Time: 12:00 AM

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: 01:00 AM EDT: The maintenance is in progress. Users with servers on the Michigan datacenter may experience brief service interruptions. We highly appreciate your patience and understanding. We'll update this thread as soon as new information becomes available. 

UPDATE: 02:45 AM EDT: Our Engineers are still working on the datacenter maintenance. We will keep this thread updated as soon as we have more information.

UPDATE 04:00 AM EDT: The maintenance is completed successfully.

Barracuda Email Services are currently experiencing a service interruption. Users with email services here will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 9:45 AM :: Our engineering teams are still working on this issue with Barracuda and we will provide updates as we know more.

UPDATE As of 11:30 AM :: Our engineering teams are still working on this issue with Barracuda, unfortunately, we do not have an ETA but we will update you as we know more.

UPDATE As of 12:20 AM :: Our engineering teams are still working on this issue with Barracuda, we will update you as we know more.

UPDATE As of 1:40 PM :: Our engineering teams and Barracuda have now resolved this issue, we do apologise for the inconvenience caused.

There is a problem with the Auto-Login to the cPanel from the Customer Portal due to the ongoing maintenance on our datacenter. Customers on MI/NL/AZ may get errors while logging in from their account on a2hosting.com.

Please, use the direct link to your cPanel as described in our manual in the meantime:

https://www.a2hosting.com/kb/cpanel/getting-started-with-cpanel/accessing-cpanel?#Method-2.3A-Access-cPanel-Directly

Our Operations team is working on this problem. We appreciate your patience and understanding!

UPDATE 03:45 AM EDT. cPanel Auto-Login function is fully operational again. If you are experiencing any problems, please, reach out to our Live Support.

Start Date: August 18th (Thursday)

Time: 1:00AM  - 5:00AM EDT (Server time: August 18th  - 1:00 AM EDT)

Services Affected:

a2ls23.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on a2ls23.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 01:35 AM EDT: The maintenance is completed successfully.

nl1-tr3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:10 AM EDT: Our Engineers have corrected the issue affecting nl1-tr3. Services have been restored at this time.

mi3-ss10 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:00 AM EDT: Our Engineers are working to correct the issues affecting the service. We will provide further updates as they become available.

UPDATE 7:35 AM EDT: Our Engineers have identified the cause of the issue and continue to work to restore all services. Further updates will be provided.

RESOLVED 7:45 AM EDT: Our Engineers have resolved the issue.  If still experiencing any issues please submit a ticket to support.

Start Date: Wednesday, August 17th, 2022

End Date: Wednesday, August 17th, 2022

Time: 12:00 AM - 06:00 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM EDT: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 05:00 AM EDT: Our Engineers have completed their tasks at this time. We appreciate your patience and understanding.