Past Incidents

Sectigo is currently experiencing degraded performance with its issuing platforms. Users will experience delays with free SSL certificates being issued or renewed as a result.

You can view Sectigo's status page here:

 https://sectigo.status.io 

We will provide further updates as they're made available.

Start Date: Monday, April 18, 2022

End Date: Monday, April 19, 2022

Time: 11:00 PM EDT - 12:00 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread

UPDATE 11:45 PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start date: Saturday, April 16, 2022; 23:00 UTC.

Duration: Sectigo anticipates that its certificate issuing platform will be unavailable for up to 2 hours.

Event description: Sectigo Certificate Issuing Platform Scheduled Maintenance 

Please, feel free to check out Sectigo updates on their Status page:  https://sectigo.status.io/

Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while the maintenance is performed. We will update this thread with progress updates.

UPDATE :: 1:50 PM EDT: Our Network Engineering completed the maintenance in our Michigan datacenter.

Start Date: Friday, April 15, 2022

End Date: Friday, April 15, 2022

Time: 12:00 AM - 1:59 AM EDT (Thursday, April 14, 2022, 10:00 PM - 11:59 PM MST)

Description: Our Network Engineering team is performing network maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine maintenance is performed. We will provide updates as they're made available.

UPDATE 12:00 AM EDT (10:00 PM MST): Our Network Engineers are starting the maintenance as scheduled. We will post an update as more information becomes available in this regard.

UPDATE 2:47AM EDT (12:47 AM MST): Maintenance has been completed at this time. Services are once again available.

nl1-ss21.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server may experience intermittent database errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:22 AM EDT: Our engineering teams have resolved the issue, however, they are running some MySQL checks but sites have been up and running.

mi3-ss55.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server may experience intermittent database errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

As of 13:50 PM EDT :: Our engineering teams have resolved the issue, however, they are running some MySQL checks but sites have been up and running.

UPDATE 16:00 PM EDT :: The MySQL checks should now be completed. 

Start Date: Wednesday, April 13, 2022

End Date: Wednesday, April 13, 2022

Time: 12:00 AM - 4:00 AM EDT

Description: Our System Operations team will be performing scheduled maintenance on mi3-sr4.supercp.com. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:00AM: The scheduled maintenance has started. We will provide updates as they become available.

UPDATE 4:00AM: The maintenance has been completed.