Incidents Reported.

Incidents

16th July 2021

[RESOLVED] mi3-sr20 :: Service Interruption

mi3-sr20 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE: 05:53 AM EDT:: Our System Operations team resolved this matter and all services are operating as expected at this time.

15th July 2021

[COMPLETED] Arizona :: Scheduled Maintenance

Start Date: Friday, July 16, 2021

End Date: Friday, July 16, 2021

Time Start: 3:00 AM ET

Time End: 3:15 AM ET

Services: Arizona Data Center

Description: Our Network Engineering team will be performing scheduled maintenance on the Arizona Network. Users may experience brief service interruptions while the routine scheduled maintenance is performed.

UPDATE: maintenance completed at 3:15 AM.

[COMPLETED] Client area :: Scheduled Maintenance

Start Date: Wednesday, July 16, 2021

End Date: Wednesday, July 16, 2021

Time: 12:00 AM - 2:00 AM EDT

Services Affected: my.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the client area my.a2hosting.com. Users may experience brief service interruptions while the routine scheduled maintenance is performed.

UPDATE 12:00 AM: Our team is starting the maintenance as per schedule

UPDATE 12:20 AM: The maintenance has been completed and our web development team will continue to monitor any functionality issues.

14th July 2021

[RESOLVED] Mailchannels Outbound Email Interruption

We are aware of multiple reports of issues with MailChannels our outbound Vendor for emails from our shared and reseller platform. Our team has reached out to MailChannels and is looking into it, updates will be posted here as further information becomes available.

UPDATE As of 11:31 AM :: MailChannels are working to rectify this. We will post updates as more information is made available in this regard. We sincerely appreciate your patience and understanding in this matter.

UPDATE 3:00 PM EDT: Issues with MailChannels have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]az1-vu3.a2hosting.com :: Scheduled Maintenance

Start Date: Wednesday, July 14, 2021

End Date: Wednesday, July 14, 2021

Time: 2:00 AM - 4:00 AM ET (Server time, July 13, 2021- July 14, 2021, 11:00 PM - 1:00 AM MST)

Services Affected: az1-vu3.a2hosting.com

Description: Our Network Engineering team will be performing scheduled maintenance on az1-vu3.a2hosting.com. Users may experience brief service interruptions while the routine scheduled maintenance is performed.

Update 2:00AM ET: The maintenance will begin shortly. Services may be temporarily unavailable while this maintenance is in progress. Further updates will be provided as the maintenance continues.

Update 2:25AM ET: The maintenance has been completed. The server is once again online and no further interruptions are planned at this time.

13th July 2021

[RESOLVED] Mailchannels Outbound Email Interruption

We are aware of multiple reports of issues with MailChannels our outbound Vendor for emails from our shared and reseller platform. Our team has reached out to MailChannels and is looking into it, updates will be posted here as further information becomes available.

UPDATE 5:00PM EDT: MailChannels has acknowledged the issue on their end and they are working to rectify this. We will post updates as more information is made available in this regard. We sincerely appreciate your patience and understanding in this matter.

UPDATE 6:00PM EDT: MailChannels are making progress and have stated that the emails backlog is reducing steadily. We will post an update as we receive more information in this regard

UPDATE 8:30PM EDT: Issues with MailChannels have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] az1-ts1 :: MySQL Interruption

az1-ts1 is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:10AM EDT: The issue on az1-ts1 has been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

12th July 2021

[RESOLVED] NL1-TS4 :: MySQL Interruption

NL1-TS4 is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:15PM EDT:: Our system administration teams have this issue resolved for most customers, if you're still having issues please reach out to us in a ticket.  We will update you once this is completely resolved.

UPDATE 4:50PM EDT: Issues on nl1-ts4 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

11th July 2021

No Active Incidents Reported

10th July 2021

[RESOLVED] Amsterdam Datacenter :: Upstream Provider Issue

Our monitoring system alerted us to a service interruption involving Netherlands Datacenter. Our System Engineers have been notified of the interruption and have been working diligently to restore service. Updates will be provided as soon as we have moved forward.

UPDATE As of 10:40 AM :: Our engineers have noted this issue does not lay with A2's network but upstream of our data center, as soon as we know more we'll update you here.

UPDATE As of 11:00 AM :: This issue has now been resolved, please let us know if you're still experiencing issues in a ticket and our team will look into those on a case-by-case basis.