The system is experiencing issues

Past Incidents

14th August 2024

[RESOLVED] Scheduled Maintenance :: VPS Node | nl1-vz7-vm16

Scheduled Date and Time:

Server Time: August 17, Saturday 02:00 AM CEST 2024

EDT Time: August 16, Friday 08:00 PM 2024

Service Affected:nl1-vz7-vm16

Description: Our System Operations team will be performing scheduled maintenance on the above VPS nodes. Users will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: 8:10 PM EDT: The maintenance was completed. 

Scheduled Maintenance :: VPS Nodes | MI Data Center

Scheduled Date and Time:

EDT Time: Aug 15, Thurs 1:00 AM

Servers affected: 

mi3-vz7517-vm153

mi3-vz7517-vm154

mi3-vz7517-vm155

mi3-vz7517-vm156

mi3-vz7517-vm165

Description: Our System Operations team will be performing scheduled maintenance on the above VPS nodes. Users will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 03:30 AM ET: The maintenance is completed. 

[COMPLETED] Scheduled Maintenance :: VPS Nodes

Scheduled Date and Time:

EDT Time: Aug 15, Thus 1:00 AM

Servers affected: 

mi3-vz7517-vm153

mi3-vz7517-vm154

mi3-vz7517-vm155

mi3-vz7517-vm156

mi3-vz7517-vm165

Description: Our System Operations team will be performing scheduled maintenance on the above VPS nodes. Users will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update: The maintenance was completed. 

13th August 2024

[COMPLETED] az1-tr104 :: Scheduled Maintenance

Start time (ET): 3:00AM August 13

End time (ET): 3:30AM August 13

Our System Operations team will be performing scheduled maintenance on the az1-tr104. Users on this server will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update: 04:15 AM EDT: The maintenance is completed. 

[COMPLETED] mi3-vz7517-vm160 :: Scheduled Maintenance

Scheduled Date and Time: 

EDT Time: July 13, Tuesday, 01:00 AM 2024

Description: Our Engineering team is scheduled to perform maintenance on VPS node mi3-vz7517-vm160. Users on the same VPS node may experience a brief service interruption during this routine maintenance.

Update: 01:15 am EDT: The maintenance is completed. 

12th August 2024

[COMPLETED] sg1-tr2 :: Scheduled Maintenance

Start Date: Monday August 12, 12:00 PM to 1:00 PM EDT

Description: Our System Operations team will be performing scheduled maintenance on sg1-tr2. Users will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: This maintenance is in progress.

UPDATE: The maintenance has been completed.

[COMPLETED] sg1-vz7517-vm15 :: Scheduled Maintenance

Scheduled Date and Time: 

Start time (EST): August 12th, 2024 -  13:00

Start time (Local Server Time): August 13th, 2024 -  01:00 SGT

Description: Our Engineering team is scheduled to perform maintenance on VPS node sg1-vz7517-vm15. Users on the same VPS node may experience a brief service interruption during this routine maintenance.

UPDATE: This maintenance has started. 

UPDATE: This maintenance is completed.

11th August 2024

No incidents reported

10th August 2024

No incidents reported

9th August 2024

No incidents reported

8th August 2024

[Solved] Service Interruption :: mi3-vz7518-vm170

We are currently experiencing a service interruption on server mi3-vz7518-vm170. Users hosted on this server may experience service degradation. Our System Operations team is actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available.

Update: Our system engineers have successfully identified the root cause of the service interruption and have implemented the necessary fixes. The node is now online, and services should be operating normally. 

[RESOLVED] Service Interruption :: az1-tr1.supercp.com

We are currently experiencing a service interruption on server az1-tr1.supercp.com. Users hosted on this server may experience service degradation. Our System Operations team is actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available.

12:20 am EDT: Our Engineers have fixed the problem, the service is up and running. If you notice any issues, please, reach out to our Support.

12:50 AM EDT: We have noticed the instability of the performance, our Engineers are working on it. We appreciate your patience in the meantime.

04:45 AM EDT: Our Engineers found some issues with the database service on the server. They are actively working on this. Your patience is highly appreciated in the meantime. 

06:50 AM EDT: Our Engineers have corrected the server database problem, and the performance is stable now.

7th August 2024

[RESOLVED] Scheduled Maintenance :: mi3-vz7517-tvm15

Start time (EST): August 8th, 2024 @ 2:00

End time (EST): August 8th, 2024 @ 3:00

Service affected::mi3-vz7517-tvm15

Description: Our System Operations team will be performing scheduled maintenance on the VPS node. mi3-vz7517-tvm15. VPSs on this node will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 02:20 AM EDT: The maintenance has been completed.