The system is experiencing issues

Past Incidents

23rd July 2024

No incidents reported

22nd July 2024

[COMPLETED] mi3-ss11 :: Scheduled Maintenance

Start Date:  July 22nd, 2024, 02:00 - 03:00 AM EDT

Services Affected: mi3-ss11

Description: Our System Operations team will be performing scheduled maintenance on mi3-ss11. Users will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

02:15 AM EDT: The maintenance has been completed.

21st July 2024

No incidents reported

20th July 2024

[COMPLETED] nl1-tr2 :: Scheduled Maintenance

Start Date:  Sat, July 20, 8pm – 9pm EDT

Services Affected:

nl1-tr2

Description: Our System Operations team will be performing scheduled maintenance on nl1-tr2. Users will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 8:00 PM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 8:05 PM EDT: The maintenance has been completed.

19th July 2024

[COMPLETED] nl1-vz7-vu12 :: Scheduled Maintenance

Server Time: July 22, Monday 02:00 AM CET 2

EDT Time: July 21, Sunday 08:00 PM EDT

Description: Our Engineering team is scheduled to perform Scheduled maintenance on VPS node  nl1-vz7-vu12. Users on the same VPS node may experience a brief service interruption during this routine maintenance.

UPDATE 8:00 PM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 8:14 PM EDT: The maintenance has been completed.

[Resolved] CrowdStrike outage

CrowdStrike, a security vendor for many large companies, has been experiencing an outage impacting banks, payment processors, Domain Registrars, flights, TV, and gaming.

This includes our registrar partner eNom, users are unable to update nameservers or other domain services at this time. eNom is providing updates on this event here:

https://enomstatus.com/incidents/1579t7gnt01r

UPDATE: Our registrar partner eNom has reported that this incident has been resolved. If you have any questions, please do not hesitate to contact us.

18th July 2024

[COMPLETED] Arizona Data center :: Scheduled Network Maintenance

Start Date: Thu, July 18, 3am – 5am EDT

Description:

Our System Operations team will be performing scheduled maintenance on the Arizona Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 3:00 AM EDT: The maintenance has started.

UPDATE 4:30 AM EDT: The maintenance has been completed.

[COMPLETED] mi3-ss64 :: Scheduled Maintenance

Start time (ET): July 18th, 2024 @ 04:00

End time (ET): July 18th, 2024 @ 05:00

Our System Operations team will be performing scheduled maintenance on the mi3-ss64. Users on this server will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: The maintenance has been completed.

17th July 2024

Emergency Maintenance :: mi3-vz7-vm155

Description: Our System Operations team will conduct Emergency Maintenance on the VPS Node mi3-vz7-vm155. During this time, VPS on this node may experience brief service interruption. We'll keep you updated on any developments in this thread.

UPDATE: The maintenance has been completed.

16th July 2024

[RESOLVED]az1-sr3.supercp.com :: Service Interruption

We are currently experiencing stability issues on server az1-sr3.supercp.com. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. Thank you for your patience.

UPDATE 9:30AM EDT: Our Engineers were able to resolve the issue. We are closely monitoring the server's stability and performance. Please contact our Support team for any assistance.

15th July 2024

[RESOLVED] mi3-vz7517-vm153 : Node Performance

We're currently investigating performance fluctuations on node mi3-vz7517-vm153. Users may experience intermittent connectivity issues and delays. Our team is actively investigating to identify and address the issue.

We appreciate your patience as we work towards a resolution. We will provide updates as soon as they become available.

UPDATE 11:40 PM EDT: Our system engineers have identified the root cause of the performance issues on node mi3-vz7517-vm153 and have implemented necessary fixes. The server has been stabilized, and services are now operating normally. Thank you for your patience.